Front Desk Supervisor
Resume:
Shevy Randall
Atlanta, GA *****
*******@*****.***
Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Authorized to work in the US for any employer
Work Experience
Account Associate
VXI Global Solutions - Atlanta, GA
December 2019 to September 2020
Promptly responded to inquiries and requests from prospective customers. Investigated and resolved customer inquiries and complaints in an empathetic manner.
Effective liaison between customers and internal departments. Maintained accurate records of past due customer account activity. inbound call handling
Front Desk Supervisor
DoubleTree by Hilton - Atlanta, GA
March 2011 to June 2019
Atlanta, GA
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Resolved associate, tool and service delivery issues revealed by statistical reports. Data Entry/Dispatcher
A Tow - Atlanta, GA
March 2005 to March 2011
Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Education
High school or equivalent
Skills
• Front Desk (1 year)
• Front desk experience (Less than 1 year)
• satisfaction (Less than 1 year)
• Call Center
• CSR
• Customer Service
• Customer Care
• Guest Services
• Administrative Experience
• Phone Etiquette
• Night Audit
• Hotel experience
• Accounts receivable
Additional Information
SKILLS
Hospitality background Revenue generation and management Concierge background Five-star hotel experience
Front desk experience Computer knowledge
Courteous Guest satisfaction specialist
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