Administrative Assistant

Cynthia Avellan

**********@*****.*** 786-***-****

Objective

To work as General Office Assistant and or Data Analyst, with an innovative growing company. Accomplished Business Analyst with proven track record for identifying and sourcing data required to produce valuable business intelligence. Ability to identify opportunity for Process Improvement, through root cause and lead time analysis. Skilled and experienced with excellent computer, analytical, and organizational skills. Fluent in English and Spanish.

Professional Skills

Windows Microsoft Office Applications including

QE Tools, Crystal Reports, SQL,

Power Pivot and BI Tools

Accelerated Customer Engagement (ACE) powered by Salesforce, HubSpot CRM

RingCentral, Orange Scrum, QuickBooks

SoftPro, Salesforce

Clear communication skills

Writing skills

Self-Control

Taking Responsibility

Persuasive Speaking Skills

Invoicing

Shipping

Remote Online Notary

Contract Experience

Lennar Title – Miami, FL Aug2022-Dec2022

Escrow Assistant

Notarize Closing Documents

Prepare Collateral Packages

Express and Courier Shipping

Coordinate Closing Schedules

General Office Duties

** This was a contract assignment

Professional Experience

Zero Down Supply Chain Solutions - Sunrise, Fl 2018 - 2020

Administrative Assistant

Personal assistant to the President/CEO

Manage overall office operations including Phone system and Office365, HubSpot (CRM)

Handling office tasks including filing, calendar management setting up for meetings and Demos,, travel arrangements, reordering supplies, transcribe meeting minutes, create presentations, prepare contracts and reports, notarize documents, screening phone calls and routing callers to the appropriate party

Accounts Payable/Accounts Receivable, calculate sales commissions, invoicing

Maintain polite and professional communication via phone, e-mail, and mail

On-board, Off-Board new clients and employees

Develop and write SOPs for multiple operational and administrative processes

DHL - Miami, Fl & Broward, FL 1992 – 2017

Manager Business Analytics (2015 – 2017)

Mediate between Commercial and Tender Managers, Pricing and Operation Teams ensuring all aspects of customers RFQ were reviewed with respective departments. Ensure maximum opportunity for Tender Review Board approval and successful implementation of offers for top 100 customers with excess of $50M dollars in global revenue yearly

Produce Shipment Profile Analysis, Rate Comparisons, Weight Break Analysis and General Price Increase Impact Analysis used to analyze existing business and potential revenue dilution

Review monthly billed Fuel Surcharges to ensure customer specific concessions are applied according to approved agreement

Prepared quotes for additional contract lanes post award

Senior Business Analyst (2007 – 2015)

Collect and review reporting requirements from both internal and external customers to ensure clear and complete understanding and alignment with contracted agreement

Evaluate quality of data available and create report templates based on identified specifications

Implement exception management tools to identify trends in performance; “Overall Customer Experience” to “Net Performance” and achieved KPI’s

Communicated regularly with Customer Managers to go over KPI requirements, new business additions, and reported quality to ensure company was operating within customer expectations

Reviewed customer account mapping and supported Customer Managers in identifying any missing accounts for recognition of volume / revenue

Identified patterns in data and provided analysis tools used for root cause and volume forecasting such as: Lead Time Analysis, Best Fit, Shipment Frequency, Bad Address, and Package Density

Managed report request portal. Assigned new request to team members, managed requirements, and expectations in a timely manner

Led junior analysts and provided guidance and support on complex projects

Identified department needs and limitations including data quality, database management, report generating tools, dates when data was available, etc.

Program Manager (2005 – 2007)

Supported commercial team with lane analysis, rate analysis, and project management

Identified gaps in BU or customer processes and create corrective action plans and recommended process improvements

Evaluated and updated SOPs to ensure smooth and successful implementation

Regional Customer Manager (2004 – 2005)

Expanded relationships with existing customers by continuously proposing solutions that met and exceeded objectives

Owned and managed sales pipelines and identified opportunities for cross-business unit collaboration.

Created competitive advantage for customer by selling service and value-added solutions

Led and managed customer presentations and proposals, ensured there was common understanding of service expectations and solutions, both with customer and DHL BU's, countries, and regions

Developed and maintained current appropriate regional / country account strategy and business plan in line with country - level business requirements to achieve profitable revenue growth

Key Account Manager (2000 – 2004)

Developed and expanded relationships with major clients to achieve continued revenue growth and customer loyalty.

Continuously proposed innovative solutions that met and exceeded customer objectives

Listened to voice of customer to understand any issues actual or perceived ensuring prompt corrective action, gaining customer satisfaction of corrective action plan

Sales Support and Administrative Assistant (1992 – 2000)

Personal Assistant to Director of Multinational Accounts and Global Customer Manager

Handled all administrative duties for organization and scheduling of client meetings and conferences

Produced weekly sales lead and forecast reports

Produced monthly customer reports for global customers

Prepared Power Point presentations for customer reviews

Developed and implemented Sales Executive Training Program

Education

Miami Technical College – Computer Business Application

High School Diploma - Adolfo Grana Rivera – Penuelas, PR

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