Curriculum Vitae Milisa Phelolwethu Madolo

Age : 33

Date of birth : 05 March 1986

ID : 860-***-**** 08 9

Nationality : South African

Marital status : Married

Work experience (years) : 8+

Availability : Immediately (Willing to relocate)

Address : 31 Summerwood

: Abbotsford

: 5205

: EAST LONDON, EASTERN CAPE

Contact number : 079-***-****

Email : adwywj@r.postjobfree.com

PROFESSIONAL EXPERIENCE SUMMARY

I am an enthusiastic, well-organized individual with extensive hands-on experience in providing front desk service. Demonstrated ability to answer multiple calls and guide visitors effectively. I have 8+ years’ experience working as a tier one professional. Well-organized and hardworking with deep proficiency in handling paperwork and dedicated filing and records-keeping systems. I have skills in handling first contact services and managing day to day administrative tasks of the office. My experience as a loans consultant gave me first-hand experience in customer service and care, ensuring that the client’s needs are met while expanding the company’s profile. I have experience being a personal assistant to an executive, managing their diary and other admin services that were required by the office.

CAREER OBJECTIVES

To grow in a reputable company that has opportunities for development and unlock my full potential.

LANGUAGE PROFICIENCY

READING SPEAKING WRITING

Xhosa Excellent Excellent Excellent

English Excellent Excellent Excellent

EDUCATION

Institution Qualification Year Majors

North link College N3 2004 • Office Practise

• Economic and Legal

• Business English

• Computer Practice

• Small Business Management

East London

Management Institute

(ELMI)

Project

Management

(NQF4)

2016 • Project Management

Fundamentals

• Starting A New Project

• Project Support

• Project Assistance

• Project Management and

Evaluation

Business Management

Training College

(BMTC)

Diploma in

Productivity

(NQF5)

currently

studying

• Productivity and Related

Concepts

• Measuring Productivity

• Improving Productivity

• Effective Management of

Workgroups to Achieve

Objectives

WORK EXPERIENCE

May 2013 –

December 2017

Customer Consultant Officer (Field Officer)

Eastern Cape Rural Development Agency (ECRDA) – King William’s Town o Promptly attending clients’ enquiries and forum meetings o Ensuring that after care service is done to clients o Ensuring that clients make full use of the development programmes offered by the provincial and national governments o Identify opportunities to offer information and make product or service suggestions based on a client’s needs.

o Liaise with clients and disseminate information regarding the Agency’s available services

o Utilise client service knowledge to negotiate and handle difficult clients and ensure exceptional service delivery

o Update and make changes to client accounts

o Document clients’ interactions to ensure that all records are accurate, easily accessible and up-to-date

o Execute activities such as posting payments, preparing correspondence, receiving applications and processing reports either been personally discovered or that have been raised by the client o Investigate administration errors on accounts

o Giving finance advice to clients

Reason for leaving I had an opportunity to travel overseas February 2013 –

April 2013

Receptionist

Eastern Cape Rural Development (ECRDA)

o Effectively & professionally answering the telephone and dealing with enquiries.

o Receiving deliveries, couriers, incoming faxes & arranging distribution to recipients.

o Logging information on calls received and maintaining detailed records.

o Organising the meeting rooms and overseeing visitor car parking. o Typing letters, reports and other documents often of a sensitive and confidential nature in corporate house style.

o Ensuring that the reception & meeting room areas are clean & welcoming.

o Scanning documents and updating internal systems. o Archiving paper files (and coordinating off site filing resources). o Booking meeting rooms and making suitable catering arrangements as requested.

o Processing and coordinating outgoing post

December 2012 for

week

Receptionist

Autohaus Monti

o Managing front desk and answering calls

o Receiving deliveries

o Assisting with filing

o Welcoming clients

March 2010 –

September 2011

Admin Clerk / Receptionist

Meyers Motors

o Managing the switchboard

o Record keeping and filing

o Handling creditors and invoices

o Typing reports and other documents on request

November 2007 –

October 2008

Executive PA

Blaque Lifestyle Magazine

o Diary Management, travel arrangements and setting of meetings o Covering meetings and using Dictaphone for typing minutes o Tracking of media coverage and distribution of media releases o Assisting in organizing of media conferences

o Scheduling interviews

o Writing call sheets for photo shoots

o Managing subscription requests

o Making bookings, confirming and monitoring rsvp’s October 2006 –

September 2007

Personal Assistant

Van Der Walt & Company

o Solving Queries Telephonically

o Handling diary

o Using Dictaphone for typing reports

o Debt controller

o Capturing invoices

o Filing

o Making Certificates

o Switchboard

o Assisting customers with searches for dieticians o Credit reconciliations

June 2006 –

October 2006

Junior Data Capturer

Bid Serve

o Switchboard

o Capturing of purchase orders

o Making travel arrangements

o Handling queries

o Filing

o Capturing invoices on excel

o Capturing invoices on Accpac

o Making payments

March 2006 – June

2006

Office Assistance

Rand Merchant Bank

o Capturing invoices on Great Plains

o Handling of queries

o Filing

o Answering phone calls

o Processing cheque

REFERENCES

Mr. F Majola A Kirstein

Senior Consultant: ECRDA Meyers Motors

043-***-**** 043-***-****

Mr. P Machemba Mrs S N Wonqwelo

Director: Blaque Magazine Property Accountant: Eskom 011-***-**** 082-***-****

Contact this candidate