Customer Support Specialist

MICHEAL ORUADA OTISI

Lagos, Nigeria

+234********** - *************@*****.*** https://www.linkedin.com/in/micheal-otisi/ PROFESSIONAL SUMMARY

Dependable and self-motivated hospitality and sales representative professional with over five (5) years of experience combined in a high-pressure environment. Seeking to start a career in administration. Trained in a wide range of office administration tasks. Able to collaborate with team and successful record of fielding phone calls, and emails, providing information to clients, and acting as the liaison between departments. SKILLS

● Customer Support/Service

● Customer Relationship Management

(CRM)

● CRM Integration

● Cold Calling

● Reporting

● Meeting Scheduling

● Email Management

● Negotiation

● Problem-Solving

● Customer Satisfaction

● Software skills- Ms. Word, Excel,

PowerPoint, Zoom, Google Meet,

Presentation Tools.

● Appointment Setting

● Time Management

● Attention to Details

● Organization

● Inbound & Outbound Calls

WORK HISTORY

11/2020 to DATE Sales Representative

Nigerian Brewery PLC

● Negotiated with customers using persuasive techniques while closing sales that are beneficial to the company, also providing customers with optimal value.

● Met and exceeded assigned volume targets by ensuring delivery from the distributor’s warehouse and depletion in retail outlets.

● Ensured that retail outlets received delivery on time and in full while encouraging them to use effectively the B2B app for seamless capturing of orders.

● Exceeded assigned revenue target by 2% in 1

st

quarter and 5% by the end of the

year.

09/2018 to 03/2020 The Dover Hotel Ikeja

Front Desk Officer/Receptionist

● Successfully checked in and checked out over one hundred (100) guests in a single day without any mix-ups.

● Managed emails, Inbound and Outbound call to guests’ satisfaction while reservations is made in the system.

● Maintained guest details in a confidential manner that was commended by the management and collaborated with the housekeeping department to ensure guest rooms are maintained and ready to be used.

● Upsell additional facilities and services, when appropriate. Also maintained updated records of bookings and payments.

04/2018 to 08/2018

Sales Executive

PWAN GROUP - REAL ESTATE

03/2011 to 05/2012

01/2010 to 02/2011

● Developed new businesses, identified prospects, and followed through until sales are closed.

● Prepared a proper marketing report on sales activities to superiors through a scheduled reporting structure.

● Designed/ drafted content-filled proposals to prospective clients and maintained effective relationships with existing clients.

● Presented the group with potential clients through face-face meetings, cold calls, and emails. Also, scheduled and conducted site visits and follow up effectively with clients until closure.

General Virtual Assistant

Reed Real Estate Agency

● Handling traveling bookings and itineraries for the CEO.

● Setting appointments for the customers to meet with the CEO and admin officers.

● Creating and coordinating tasks between team members.

● Managing over 50 emails from customers daily.

Customer Support Specialist

Blink Enterprise

● Managing customer complaints and resolving them.

● Sustaining customers’ loyalty to the brand by responding to customers swiftly.

● Handling over 100 calls daily from customers.

● Logging calls and giving reports on customers’ feedback. VOLUNTEERING EXPERIENCE

Program Assistant

Sustainable Transformation (through) Entertainment, Art, and Media - STEAM

● Organized a successful cleanup campaign and cleaned Elegushi Beach in Lagos, Nigeria

● Collaborated with other SGDs groups to match for Climate Emergencies in Lagos, Nigeria.

● Organized and reached out to senior secondary schools to educate and enlighten them about climate change.

EDUCATION

2016

Bachelors of Arts (BA): History and International Relations Abia State University, Uturu.

2010 West African Examination Council (WAEC): O’level Lilac Comprehensive Secondary School

TRAINING AND CERTIFICATIONS

National Youth Service Corps (N.Y.S.C)

Hospitality Administration/ Management (Alison)

Google Certified Digital Marketer

Sales Foundation Program (Nigerian Brewery)

Google IT Support Professional Certificate

Google Customer Service Fundamentals (In-view)

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