Administrative Assistant Customer Service
Resume:
Devina
Thomas
******.******@********************.***
Professional
Passions:
Bringing order to chaos
and creating meaningful
change. Experienced in
organization,
scheduling,
credentialing, work
assignments, reports and
spreadsheets, training,
and management. Let's
make progress together!
Making an impact and
adding value to every
project I'm a part of.
Constantly striving for
excellence and pushing
boundaries.
Focused, results-driven
professional with a
passion for problem-
solving. Always ready
to take on the next
challenge and make an
impact!
EXPERIENCE
2009 - Present
• Citizens Coordinator • Contractor Connection
Onboarding points of contact for client, direct liaison for processes and procedures with Contractors,
Account Manager, District Manager and Supervisors; collecting client deliverables for activation to meet client and network requirements.
• Senior Membership Services Coordinator
Track all inbound selections, assist team with
workload, co-train new personnel, cover additional territories as needed, aid department members with inquiries as well as guidance and share overview of department responsibilities.
Research and provide information to external
departments, maintain current procedures and
protocols, reports and data. Maintain special
contractor groups and provide assistance in special projects.
• Membership Services Coordinator
Collaborate with the assignment center to identify contractors for Daily NCF’s, while also managing and maintaining a CAT worksheet for CAT NCF’s and
communicate with contractors to reactivate and
mobilize to the needed areas.
Sole handler for National Restorations and HMI –
maintaining all deliverables for all affiliates of both organizations to meet client and network
requirements.
Assist with multiple client rollouts and expansions by collecting deliverables on a larger scale for added activations.
Credentials and activated contractors for the
California Gas Leak while also assigning incoming
claims for this specific event.
Opportunities
don’t happen,
you create them!
• Territory Coordinator/Canada Coordinator
Maintained credentialing of contractors for any given territory. Communicated with contractors during CAT situations to encourage mobilization and broadening their coverage area.
Assisted managers with multiple projects in improving or storage data, file maintenance, and territory
improvement.
Handled all points of contact and onboarding for
Canada during the initial Country stand up while
collecting all required deliverables and maintaining all the required documentation.
1992-2000
• Southeast Regional Administrative Assistant
Managed receiving and shipping orders, including
reports, sales data, presentations, and EDI
connectivity.
Promotion set ups and deductions, maintained client fund management programs.
Performed required audits and training and specific data for all large clients.
• Deli-Bakery Specialist
Managed clients and all personnel, while also
performing customer services with the proper
handling and management of products. Conducted
training as needed and promoted sales.
Assisted store managements with resets, openings and providing proper care and handling of products for display.
1982-2008
• Custom Catering
Wedding cake catering managed all aspects of catering for established customers.
Sole owner of location in Jacksonville, managed the purchasing, selling, baking, and decorating personnel and responsible for all financial records and
promotional programs.
EDUCATION
High school graduate
Acquired College accounting and business credits
Customer Service Certifications
Management Style Certifications
Leadership Mindset Certification
Completed High Performers Course
Numerous other client training classes including computer programming courses.
COMMUNICATION
Experienced leader with a track record of success. I believe that showing resilience and tenacity in tough times while providing direct and actionable feedback to help identify internal and external issues that need rectification or clarification. When communicating with the best foot forward mentality we are able to grow and achieve not only our personal professional goals but also exceed our clients expectations.
LEADERSHIP
Making an impact with every interaction. Award-winning professional with a passion for excellence and a commitment to quality. Experienced in creating successful outcomes and proudly recognized for commitment and training quality in past and current role here at Contractor Connection. Recognitions:
• November 2022 Employee Excellence Awards - Devina is the “go-to” for individuals both in and out of Membership Services, as well as our contractors. In everything she does, she keeps the mission of RESTORE front of mind. Often referred to as “The Top Gun” when we need something done quickly and efficiently – or need for someone to pull from their memory bank of notes to find the “why” in what we did. “Go pull in The Top Gun for this one!” managing a territory, she also assists with my administrative tasks daily; quickly pulling selections data and statistics so that I can provide to Management at any given time. She has exceptional customer service with our contractors - to the point that when they are unable to quickly reach their given POC within CCC, they reach out to her! Her knowledge of the company and our processes is unparalleled. When we have large client rollouts, she assists with research and implementing processes to partner with contractors more efficiently as well as reduce department costs.
• Numerous client, contractor, and peer accolades through the years for my assistance, trainings, and a job well done.
• 4th Quarter 2021 Employee Quality Award: She demonstrates extraordinary commitment to her team, her position, and Contractor Connection. Devina is described as “the rock” of the Selections team and truly is an asset to Crawford, Contractor Connection, the Membership Service Leadership team, and most importantly, to her team.” a dedicated employee that jumps in to assist any team or team member whenever and wherever there is a need. In everything that she does, she is Crawford’s mission of RESTORE. Her knowledge and expertise in all things Membership Services make her a go-to for individuals both within and outside of the Membership Services Department as well as our Contractors. She is routinely included in Project Management projects and departmental process improvement projects because of her vast knowledge of both Membership Services and the company as a whole. Devina routinely has recommendations for change and growth to expand processes and increase efficiency.
• 2009 Employee Excellence Award – Recognition for assistance with numerous projects that assisted department with improvements. Working with management to bring Canada clients and contractors into our program and assisting the review and change of our documents, procedures, protocols to Canada requirements while maintaining our network needs. Activating Canada contractors and maintaining their credentialing for activation.
• 2001 Girl Scouts / Episcopal Church - St. George Award: National recognition to acknowledge distinguished service by adults in the spiritual, physical, mental, and moral development of youth through service to the Church and through national youth agency programs.
In closing, I would like to thank you for taking the time to review my past and present experience and qualifications. It is my plan and hope to grow and continue to move forward with Contractor Connection. Building a better future one connection at a time. I am proud to be part of this amazing team and I will persevere to make a positive impact by taking inspired action in following the RESTORE values.
Most appreciative,
Devina Thomas
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