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Customer Support Contract Specialist

Location:
Gaithersburg, MD
Posted:
May 07, 2023

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Resume:

Mary Mathews

Gaithersburg, MD

Phone: 206-***-**** (c)

E-mail: adwyqh@r.postjobfree.com

Summary of Qualifications:

Total of 16 years of experience in Procurement, Acquisitions, Research, and Statistics

More than 7 years of experience in Unison PRISM Federal Procurement Application

Extensive experience in all functional aspects of PRISM, including User Setup, Creation of Requisitions, Modifications, Awards, and Post-award.

Experience as a Contract Specialist in multiple federal agencies

Experience In Oracle R12 iProcurement module.

Work Experience:

Legacy Management Solutions, LLC

Department of Health and Human Services (HHS)

Health Resources & Services Administration (HRSA)

Office of Acquisition Management and Policy (OAMP)

Rockville, MD

May 2019- Sep 2022

Job Title: Acquisition/Contract Specialist

Supported Contracting Officers (CO), Contract Specialists (CS), and program offices by completing awards and modifications in PRISM.

Worked with program offices and COs to understand award requirements and modifications.

Worked with program offices and CORs to update all pre-award documentation in SharePoint.

Supported COs on negotiated acquisitions.

Worked with CO/program office and offeror on a Research and Development (R&D) contract. This R&D contract was for scientific collaboration and infrastructure building for innovative home visiting research.

Conducted market research, developed procurement milestones and schedules as well as acquisition plans.

Prepared procurement packages including Statements of Work (SOWs), Performance Work Statements (PWSs), pre-award clearances, and reviews.

Drafted Request for Quotes (RFQs), Request for Proposals (RFPs) and Invitation for Bids (IFBs).

Prepared amendments and modifications to contracts.

Contracting Resources Group, Inc. (CRG)

U.S. Small Business Administration (SBA)

Office of the Chief Information Officer (OCIO)

Washington, DC

Sep 2018 – Apr 2019

Job Title: Acquisition/Procurement Specialist

Assist in the development and preparation of pre-award Statements of Work (SOW), Statements of Objectives (SOO) and other requirements documents. Including assisting program offices in researching and drafting specifications and standards, including Performance Work Statements (PWS), developing performance measures, providing consultation and recommendations, and coordinating requirements documents.

Provide advice and recommendations for all elements in acquisition plans, including approaches, options, milestone schedule, and researching existing Government-wide contracts for available products and services.

Assist the OCIO in preparing and tracking Inherently Governmental memos.

Assist in conducting market research to identify potential sources, prices, and contract vehicles. Conduct market surveys and prepare written documentation of market research.

Organize and present quarterly In-Process/Status Reviews.

Once the procurement package is completed:

Review the completeness of the package

Track the status of the requisition

Identify the CO who has been assigned to the requisition

Ascertain from the CO if all documents are proper and correct

Ascertain from the CO the time frame of award

Update the COR as to the status of all procurements worked

Aurotech Inc,

U.S. Small Business Administration (SBA)

Office of Financial Systems

Washington, DC

Jan 2014 – Aug 2018

Job Title: PRISM Functional Analyst

Analyze technical support issues to determine if changes to software are required and documents and priorities Software Change Requests (SCRs) for developers to work on.

Created multiple PRISM Ad Hoc reports for users, using the Ad Hoc reporting tool in PRISM 7.1.

Created Guides for users instructing them on how to create and run their own Ad Hoc reports in PRISM.

Provide support for the end-user community in resolving various issues pertaining to FPDS NG, such as assisting with correcting PRISM errors that come up when creating the FPDS NG record from PRISM and any validation errors that resulted in FPDS.

Provide support for the end-user community in resolving various issues pertaining to PRISM 7.1, such as assigning buyers to requisitions, releasing requisitions, un-releasing requisitions, and assisted users with fixing various PRISM errors that resulted from validations and the obligation interface.

Provide support for the end-user community, with creating various PRISM documents, such as Grants, IDIQs, Purchase Orders, and Contracts.

Assist the SBA end-user community in resolving various issues pertaining to PRISM, such as assigning buyers to requisitions, closing requisitions, assisting users with creating various PRISM documents, and assisting users with fixing various PRISM errors.

Create user accounts, assign passwords, and establish route roles, authority limits, set-up user responsibilities within PRISM.

Process dormant users within PRISM system, and notify via email

Assist the Prism end-users with locating and tracking requisitions and award documents that are used to obtain specific goods and/or services for different program offices within this agency.

Provide customer support to the end-users who need additional assistance with inputting and modifying new or existing documents within Prism.

Assist end users with resolving issues pertaining to de-obligations and reversals to award documents, and run various financial reports which are needed to resolve the issues.

Provide customer support to both Requisitioners and Contracting Officers assisting them with cleaning up cancelled and expiring funds award document for the end of the fiscal year.

Assist contracting officers resolve issues with contractual funding and billing issues.

Conduct various training classes which show the functionality of the Prism application

Responsible for the creation of test scripts for pending change requests for major and minor releases within PRISM.

Provided testing, analysis and successful deployment of PRISM 7.1 to SBA.

Tracking and documenting any functionality defects for PRISM releases.

Test and report any FAR-FAC and DFARs clause discrepancies to Compusearch.

State of Alaska, Department of Labor & Workforce Development

Juneau, Alaska,

Dec 2001 – Dec 2013

Job Title: Research Analyst

Audit and assign appropriate North American Industry Classification System (NAICS) codes for each Alaska employers into industry categories and maintain accurate contact information for Alaska’s approximately 20,000 employers units.

Manage, review, plan and conduct surveys for more than 5000 employers for the Annual Refile Surveys (ARS), in order to collect economic data and Multiple Worksite Report (MWR) data for the Quarterly Census of Employment and Wages (QCEW) for Bureau of Labor Statistics (BLS).

Review state applications and proposals with program and legislative requirements.

Communicate with departmental representatives and employers to get reliable data and provide special statistical data upon request.

Analyze and interpret data for completeness, reasonableness and accuracy, comparing data to historical trends in QCEW and WIN 202 (databases in BLS).Documenting finding in prescribed format.

Responsible for Electronic Data Interchange (EDI) data. This is quarterly employment and wage data collected for BLS on a national level for accounts with multiple locations.

Education:

Bachelor Degree in Commerce (B.Com)

B C M College, Kerala, India. March – 1998

(Auditing, Banking, Business Organization & Management,

Business Statistics, Accountancy & Book keeping, Company Administration,

Business & Managerial Economics, Mercantile Law, Marketing & Sales

Promotion and Costing).

Skills:

Proficient in Microsoft Windows systems (98, ME, 2000, XP), Microsoft Word, Access, Excel, PowerPoint, Word, PROGRESS computer program application.

Experience with multiple computer programming as Oracle (SQL), SPSS.

Unison PRISM Federal Procurement Application

Oracle R12

DOL and SBA data collection and procurement actions

Test and Validate Federal Acquisition Regulation circulation documentation

Government Procurement/Buyer Acquisitions and Contracts

Researching and resolving Government procurement issues

Government Purchase Card Reconciliation

Working knowledge of filing and record keeping systems, prepare charts and tables

from statistical data manually or by computer, prepare statistical forms and reporting procedures.



Contact this candidate