Service Agent Dental Assistant
Resume:
SAMOYA
ANYA
WALLACE
*******.*******@*****.***
Bowie, Maryland 20716
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Knowledgeable Dental Assistant with expertise in supporting office personnel and dentists to care for patients. Detail-oriented in sterilizing and cleaning tools, equipment and surfaces. Ready to further develop skills and tackle new challenges.
PROFESSIONAL SUMMARY
Dental One Associates - Intern
Capitol Heights, MD • 03/2023 - 03/2023
Burlington - Receiving Associate
Mitchellville, MD • 11/2022 - Current
THE YOUNG INNOVATOR'S ACADEMY, Junior School - Classroom Teacher
Kingston, Jamaica • 09/2021 - 04/2022
GCG GROUND SERVICES Norman Manley International - Above-wing WORK HISTORY
• Assisted in chair-side dental procedures.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
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Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
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• Monitored patient comfort and safety during dental procedures. Maintained tidy, organized and safe work area to comply with cleanliness standards.
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• Sorted and delivered materials to different work areas and staff.
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Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
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Planned lessons, activities and trips to cover all required course material.
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Established and enforced rules of behavior to drive social development and maintain positive interactions.
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Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
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Scheduled appointments with parents to discuss student progress and classroom behavior.
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SKILLS
Proficient in Microsoft Suite of
Programs
•
Strong Interpersonal and
Communication Skills
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Ability to work as a team
member
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Ability to take a logical and
analytical approach to solving
problems and resolving issues.
•
Ability to develop and maintain
effective working relationships at
all levels.
•
• Ability to work under pressure
Organizational and time
management skills
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• Positive Reinforcement Strategies
Dental Assistant Training School5
Annapolis, MD • 04/2023
Diploma : Dental Assisting
Entry Level Dental Assistant, Dental
Radiation Safety and Infection
Control in Dentistry.
THE UNIVERSITY OF THE WEST
INDIES
MONA • 02/2019
Bachelor of Science: Tourism
Management
Travel and Transportation; Events
EDUCATION
Management; Tourism Management;
Marketing; Destination
Management; Spanish,
Organizational Behavior, Tourism
Planning and Policy Development.,
Human Resource Management,
Production Operation Management,
Entertainment Management,
Destination Marketing, Financial
Accounting, Sustainable Tourism,
Eco Tourism, Economics, Principles
of Marketing.
• UWI Tourism Society- Assistant
Public Relations Officer 2017-2018
• First Year Experience - Member
BRIDGEPORT HIGH SCHOOL
07/2015
Associate of Science:
Communication Studies
BRIDGEPORT HIGH SCHOOL
2013
CXC-CAPE CXC-CSEC Certificate
Inter-School Christian Fellowship -
Member 4H Club Member Various
Academic Awards
Food and Nutrition; Sociology;
Caribbean Studies; Tourism
Tourism Action Club:
Chairperson, Student Council
Body: Secretary, Tourism Action
Club: President
•
• Various awards.
Agent
Kingston • 11/2019 - 10/2020
KNUTSFORD COURT HOTEL - Linen control
New • 06/2019 - 09/2019
SUTHERLAND GLOBAL SERVICES UWI Mona Campus - Amazon customer service agent
Jamaica • 11/2019 - 02/2019
HOLIDAY INN - Intern
USA • 05/2018 - 08/2018
CHRIS GAYLE TRIPLE CENTURY SPORTS BAR AND RESTAURANT - Internship Student
Kingston, Jamaica • 05/2017 - 08/2017
• Worked in different departments such as Inventory & Cash
• Delta airlines above wing agent
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Quoted prices and credit terms to prepare sales contracts.
• Checked in customers on the flights.
• Assisted with bookings.
• Documented caller information in DeltaNet.
Created a system for Calculating the amount of linens coming in and going out.
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• Accounted for soiled or damaged linens.
Supervised the amount of linens that the room attendants needed, by giving them the specific amount they need for the total rooms they had daily and ensured that the correct amount was return at the end of the day.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Educated clients on account services and resolved client inquiries regarding statement information and account balances.
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• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.
• Adhered to safety protocols by enforcing proper equipment usage. Increased employee performance through effective supervision and training.
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• Attending rooms.
Reported back to instructor to receive day-to-day tasks and responsibilities.
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Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
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Interacted with customers by phone, and in-person to provide information.
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Delivered clerical support by handling range of routine and special requirements.
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Management.
• Provided Hosting & Waitressing duties.
JAMAICA BUSINESS DEVELOPMENT CORPORATION - Intern
St. Andrew, Jamaica • 05/2016 - 07/2016
BRIDGEPORT BRANCH LIBRARY - Administrator
10/2015 - 12/2015
• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions. Interacted with customers by phone, email or in-person to provide information.
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Completed research, compiled data, updated spreadsheets and produced timely reports.
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Worked on projects using knowledge gained in classes to put together recommendations for issues.
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• Filing & Cataloguing
• Customer Service
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