Service Representative Office Assistant
Resume:
Wendy Nash
Riverside, CA *****
***********@*****.***
Summary:
Over 5 years of experience in healthcare/medical environment handling front office duties.
Proficient in Microsoft Office Suite, and Google Suite, including Outlook, Word, Excel
Keyed data 45 WPM on a daily basis
Manage large amounts of inbound and outbound calls.
Knowledge of healthcare database systems
Responsible for scheduling patient appointments.
Assist with handling insurance verification and authorization duties.
Assists the office with clerical duties and other duties as assigned.
Certifications and Licenses:
First Aid Certification
CPR Certification
BSL
AED Certification
Driver's License
BLS Certification
Skills:
Front Office Assistant
Patient Service
Appointment Scheduling
Inbound and outbound calls
Insurance Verification
Insurance Authorization
Acute Care
Ambulatory Care
Communication skills
Calendar Management
Vital Signs
Medication Administration
Caregiving
Patient Care
Customer service (10+ years)
Money Handling
Accounts payable (2 years)
Order picker
Computer skills (8 years)
Data entry (7 years)
Inventory management (1 year)
Call center
insurance procedures
Customer support
Shipping & receiving
Sales
Training & development
Microsoft Office Suite
Dental assisting
Warehouse management
Front Desk
Clerical Experience
Keeping medical records
Education:
Certificate in Dental Assisting from Everest College, Gardena, CA, 2007
High school diploma from California Technical High School, Los Angeles, CA, 2002
Professional Experience:
Slcampaign, Pasadena, CA Apr 2022 - Mar 2023
Appointment Scheduler/ Front Office Assistant
Coordinated check-ins for new and existing patients
Assist with patient registration
Responsible for scheduling patient appointments
Scheduling and confirming appointments, and meetings for patients
Copying, scanning, and filing documents
Handles patient concerns or refers to administration appropriately
Greet respondent
Book respondent for Covid19 vaccination
Gather respondent information
Browse calendar for open date and time
Send respondent conformation information via email or text
Rescare (Acute Care)- Orange, CA Jul 2017 - Dec 2020
Patient Care Technician
Assisting Mentally and Physical Disabled Adults
Request medical records prior to all new patient appointments
Assist with handling insurance verification and authorization duties
Pass Medication
Collected and verified health insurance
Assist 6 residents (45 to 75) with daily living activities, including bathing and bathroom needs
Able to lift and turn residents up to 150 pounds to change dressing and transfer from wheelchair to bed
Assist with meals and exercise
Entertain residents by reading stories, hosting game night
Assisting residents to and from doctor appointments
Assists the office with clerical duties and other duties as assigned.
AAA Southern California - Burbank, CA Apr 2018 - Mar 2020
Emergency Customer Service Representative/Call Center
Manage large amounts of inbound and outbound calls.
Provided customer support with accounts.
Responding to emails and messages in a timely manner.
Open New Accounts.
Updating Accounts.
Close Abandon Accounts.
Roadside Assistance.
Emergency Roadside Assistance.
Dispatch calls.
IABA - Los Angeles, CA Mar 2014 - Feb 2019
Caregiver/Personal Assistant (Mentally Disabled)
Assist client with everyday living needs
Assist with doctor appointments
Assist with grocery shopping
Assist with money management
Contact this candidate