Desk Officer Service Assistant

Shariff Y. Nardo

**** **. **** **. *** Antonio Village

Makati City Phils. 1203

Mobile No.+639*********

Email: *******@*****.***

CAREER OBJECTIVE

To acquire a service oriented position and be apart of a progressive and people oriented organization with the opportunity for professional growth where advancement is based upon my knowledge, skills, and contributions to its further success and development. PERSONAL SKILLS

Communications and Computer Skills (MS Office, Internet and other Software Applications)

Interpersonal Skills

Personality Enhancement

Make good relations with the guests

Situation Management

Time Management Skills

PROFESSIONAL EXPOSURE

Mediterranean Shipping Company MSC. – Geneva,Switzerland MSC Splendida ( February 12, 2017- November 5, 2017) MSC Seaside (June 23, 2018- December 31, 2018)

Position/Dept. ; Crew cleaner/ Deck Dept.

Responsible in maintaining cleanliness in designated areas.

Coordinate with deck officer, supervisor and management, suggesting ideas on how to improve operations and guest satisfaction.

Carnival Cruise Line – 3655 N.W. 87th Avenue Miami, Florida USA Carnival Conquest (march 21, 2015 – November 22, 2015) Carnival sunshine (Febuary 21, 2016 – September 17, 2016) Position: Hotel Steward

Responsible in maintaining cleanliness in designated areas.

Anticipate guest needs and seek to exceed them.

Suggest ideas and improvements to the management for greater maximization of department work

Coordinate with supervisors to ensure full satisfaction of guest needs.

Giving information to guest about various amenities available on board. Makati City Hall - Makati City, Philippines

Position: Community Service Assistant( January 2010 – February 2014)

Responsible to provide public service for the local government community.

Coordinate with local office for monitoring and daily time record keeping.

In charge of encoding and time keeping tasks.

Chelsea Tower Hotel Apartments - Sheikh Zayed Road, Dubai, UAE Position : Room Attendant (October 2006 - February 2009)

Responsible in cleanliness and maintenance of designated rooms and amenities.

Bedding of rooms, housekeeping, maintaining stocks of linens, towels.

Anticipate guest needs and provide information on hotel facilities.

Coordinate with desk officer, supervisor and management, suggesting ideas on how to improve operations and customer satisfaction.

Asia Pacific Medical and Diagnostic Inc. - Makati City, Philippines Position : Specimen Custodian / Office Staff(January2004 - September 2006)

Responsible to assist the patient in medical testing procedure.

Administer medical files of all patients.

SEMINARS and TRAINING

Microsoft Word and Excel Workshop

I S O Awareness Training (Asia Pacific Medical and Diagnostics Inc. - July 14, 2006 - Makati City, Philippines)

Effective Telephone Communications Skills Seminar (Asia Pacific Medical and Diagnostics Inc. – July 28, 2006 - Makati City, Philippines)

Chemical Usage Health and Safety Seminar (Johnson Diversey, Chelsea Tower Hotel Apartments – July 2, 2007 - Dubai, UAE)

● Live Fire Demonstration, Practical Use of Fire Extinguishers (Health and Safety Division Group – May 7, 2008 - Chelsea Tower Hotel Apartments, Dubai, UAE) PERSONAL PROFILE

Date of Birth : February 07, 1980

Gender : Male

Marital Status : Married

Nationality : Filipino

Languages Known : English, Filipino

EDUCATION

AMA Computer College - Makati City, Philippines

Bachelor of Science in Computer Science (1998-2001) Arellano University – Manila, Philippines

Secondary Education (1993 – 1998)

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