Customer service representative shipping/receiving
Resume:
JULIA RAMIREZ
Rialto, CA *****
*********@*****.***
Outgoing successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Special event support
Merchandising abilities
Product demonstration skills
POS transaction completion
Payment processing
Active listening
Decision-making
Analytical
Team Building
Relationship building
Multitasking
Flexible schedule
Supervision & leadership
Active listening skills
Communication skills
Computer skills
Customer service skills
Interpersonal skills
Time management skills
Transferable skills
05/2017 to 01/2022
MA BEAUTY BOOK LLC
San Bernardino, CA
Sales Representative/Shipping and Receiving Clerk
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs. Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance. Drove and exceeded sales goals by providing personalized beauty experience based on customer needs. Recommended merchandise based on expert product knowledge and client preferences. Backed up reception desk by answering phones, scheduling appointments and processing payments. Finalized purchases and processed payments.
Greeted customers to determine wants or needs.
Maintained knowledge of sales and promotions, return policies and security practices. Computed purchases and received and processed cash or credit payment. Exchanged merchandise for customers and accepted returns. Placed special orders or called other stores to find desired items. Maintained inventory of shipping materials and supplies. Prepared packages for shipping and determined most economical shipping methods. Organized deliveries by sorting and stocking receivables Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records. Obtained required documentation to process shipments and support movement. Identified order discrepancies and damaged items and notified supervisor. Monitored merchandise received and shipped from facility in computer system. Prepared documentation to track and report on damaged or missing items. Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
SUMMARY
SKILLS
EXPERIENCE
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages. Inspected and recorded incoming and outgoing orders for count, damage and dates. Examined shipment contents and compare with manifests, invoices or orders to verify accuracy. Packed, sealed or affixed postage to prepare materials for shipping. Prepared work orders, bills of lading or shipping orders to route materials. Folded letters, circulars or other documents and inserted into envelopes for distribution. 04/2009 to 09/2016
CUBES GARAGE
Fontana, CA
Receptionist
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes. Scheduled and confirmed appointments and meetings for management team. Oversaw office inventory by restocking supplies and submitting purchase orders. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. Monitored reception area to provide consistently safe, hazard-free environment for customers. Maintained business office inventory and equipment by checking stock for needed supplies. Transmitted information or documents to customers through email, mailings or facsimile machine. Sorted invoices for accounting department by date stamping and filing by vendor code. 02/2005 to 07/2008
SOCORRO COUNTY TREASURER'S OFFICE
Socorro, NM
Clerk1
Answered telephones and directed calls to appropriate adminstrative staff. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled and confirmed appointments and consultations. Received and submitted payments and applied amounts to customer balances. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Provided information and knowledgeable support for emailed and telephone requests. Compared receipts and other expense documentation against policies and budget limitations. Kept team on task and payments moving by quickly scanning, processing and storing documents. Approved or rejected claims based on standard guidelines. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Answered customer questions regarding account discrepancies or problems. Received payments and posted amounts to customer accounts. Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Recorded information about status of collection efforts. Spoke with customers to learn reasons for overdue payments and to review terms of credit contract. Performed administrative functions for assigned accounts, recorded address changes and purged records. Advised delinquent customers on strategies for debt repayment. Negotiated credit extensions and waivers when necessary. 04/2003 to 04/2006
SUPER 8 MOTEL
Socorro, NM
Night Auditor
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Audited and balanced cash and credit transactions daily and reset register for next day's operations. Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Checked auditing discrepancies by reconciling cash drop and credit card transactions. Performed balance procedures for hotel accounts and resolved discrepancies. Documented wake-up requests and set up automatic calls in system. Completed nightly updates to hotel rates and individual room charges. Assessed checklist on daily basis and planned shift accordingly. Coordinated with guest services and concierge team to meet guest needs. Maintained cleanliness of bathrooms, lobby and front desk. Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa. Maintained well-stocked and presentable complementary food and beverage station. Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Coded invoices and other records to maintain organized and accurate records. Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy. 03/2002 to 11/2004
ARBYS RESTURANT
Socorro, NM
Shift Manager
Managed daily cash intake by counting out registers and tabulating profits. Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate continuum of customer service. Coached employees on interactions with customers to drive exceptional service. Upheld company standards and compliance requirements for operations. Directed and led employees and team members on effective operations, methods and procedures. Positioned skilled staff in key areas throughout shift to optimize department productivity. Reported employee behavioral issues, losses and customer complaints to upper-level management. Coordinated shift workers for inventory receiving, auditing and restocking. Reinforced rules to promote superior employee performance. Documented receipts, employee hours and inventory movement. Managed schedules, accepted time off requests and maintained coverage for shifts. Reviewed financial statements to meet targets during shift. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. Mediated conflicts between employees and facilitated effective resolutions to disputes. 04/2003 to 09/2004
SOCORRO COUNTY MANAGER OFFICE
Socorro, NM
Secretary's Assistant
Answered phones, responding to general requests or escalating difficult and sensitive situations. Utilized computer software to type and prepare drafts or finished documents. Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets. Received and routed incoming calls and correspondence to promote timely communication. Received and screened visitors and telephone calls for personnel and management staff. Oversaw office inventory by restocking supplies and submitting purchase orders. Directed clients and guests to correct departments, rooms and staff members. Proofread and checked materials for accuracy, completeness and compliance with policies and regulations. Exercised administrative skills to perform technical or specialized office support work. Conferred with management to obtain support and approval. Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Created spreadsheets in Microsoft Excel for record-keeping and reporting. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Handled incoming calls and directed callers to appropriate department or employee. Responded to customer issues to provide immediate resolution and improve retention. Sorted and distributed incoming faxes, letters and emails for office distribution. K.BOBS RESTAURANT
Socorro, NM
Bar Tender/head Waitress
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Trained new bartenders on drink preparation and upselling techniques. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Poured wine, beer and cocktails for patrons.
Recommended food and drinks to patrons based on preference, pairings and special promotions. Completed regular bar inventories and daily requisition sheets. Balanced daily registers and generated sales reports for management. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Collected and organized daily till totals and tips. Displayed and retained extensive knowledge of liquors, wines and entrees. Upsold customers from shelf to premium brands to help boost sales. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. Planned and coordinated special events to boost customer numbers and profits. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs. HIGH SCHOOL DIPLOMA 05/2002
Fontana High School, Fontana, CA
EDUCATION AND TRAINING
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