COLIN MOLE BSc

Phone: 702-***-**** Email: adwymq@r.postjobfree.com

ABILITIES AND SKILLS

Empowering Customers - Empathetic, Creative, and Calm under Pressure

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2 years Healthcare claims, investigations, appeals and resolution.

6 years Financial, Credit Cards, Collections, Disputes and Fraud

6 years Tech Support, PC Repair, RF Engineer, QA Tester, GWBASIC, Pascal and Cobol Programming

First Time Resolution

Integrity and Professional work ethic

Loyalty served 7 years with two companies.

Reliable, Motivated, Attention to detail, Critical thinking, and Communications skills

Active Listening, Verbal, and Written Skills

Troubleshooting and Problem-solving Skills

Door to Door sales and Retail

Windows 11, XP, 98, 95, 3.1 & DOS

MS Office, Word, Excel, PowerPoint, and Publisher

EMPLOYMENT HISTORY

Customer Service Associate 08/2021 - 03/2023

Anthem Las Vegas, NV

Managed health insurance claims, FSA payments, quotes, IDs, and investigations. Provided first call resolution. Completing customer claims, following up issues and resolutions with customers. Educating, researching, and resolving customer’s claim issues. Spoke with providers to set up disputes and appeals with follow up call back services. Creating Anthem one stop First call Resolution.

Elite Service Manager 03/2014 - 12/2020

Barclaycard Las Vegas, NV

Provided Credit card Banking, white glove service and escalated calls for credit cards. Functioned as a First time Resolution Specialist. Helped customers Win and get want they want. Set up payment plans, fraud investigations, disputes, collections with call back follow up service. Creating Barclays the "To Go" Bank!

Tech Support 08/2006 - 09/2013

Sitel Las Vegas, NV

Answered inbound calls for Sony PlayStation, Logitech, Verizon Wireless and DirecTV. Troubleshoot hardware, software, network, and configuration issues. Set up systems for service and took payments for service and warranty issues. Explained warranty and service policies, up sold warranties, and promoted other products.

EDUCATION

Electrical and Electronic Engineering BSc, Brunel University, Great Britain (UK)

S level Math, Further Math, and Physics. Brighton College, Great Britain (UK)

PROFESSIONAL ACHIEVMENTS/TRAININGS

Escalations Manager

Leader on Robotic Arm Project

Team Leadership and Management

Advanced PC Trouble Shooting and Data Recovery

Engineering Practice Parts I and II

Advanced Communications

Associate Member of NSA

Member of Market Research Society

Certificate of Appreciation

Associate Member of IEE

Total Quality Management

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