Customer Service
Resume:
COLIN MOLE BSc
Phone: 702-***-**** Email: *************.*********@*******.***
ABILITIES AND SKILLS
Empowering Customers - Empathetic, Creative, and Calm under Pressure
2 years Healthcare claims, investigations, appeals and resolution.
6 years Financial, Credit Cards, Collections, Disputes and Fraud
6 years Tech Support, PC Repair, RF Engineer, QA Tester, GWBASIC, Pascal and Cobol Programming
First Time Resolution
Integrity and Professional work ethic
Loyalty served 7 years with two companies.
Reliable, Motivated, Attention to detail, Critical thinking, and Communications skills
Active Listening, Verbal, and Written Skills
Troubleshooting and Problem-solving Skills
Door to Door sales and Retail
Windows 11, XP, 98, 95, 3.1 & DOS
MS Office, Word, Excel, PowerPoint, and Publisher
EMPLOYMENT HISTORY
Customer Service Associate 08/2021 - 03/2023
Anthem Las Vegas, NV
Managed health insurance claims, FSA payments, quotes, IDs, and investigations. Provided first call resolution. Completing customer claims, following up issues and resolutions with customers. Educating, researching, and resolving customer’s claim issues. Spoke with providers to set up disputes and appeals with follow up call back services. Creating Anthem one stop First call Resolution.
Elite Service Manager 03/2014 - 12/2020
Barclaycard Las Vegas, NV
Provided Credit card Banking, white glove service and escalated calls for credit cards. Functioned as a First time Resolution Specialist. Helped customers Win and get want they want. Set up payment plans, fraud investigations, disputes, collections with call back follow up service. Creating Barclays the "To Go" Bank!
Tech Support 08/2006 - 09/2013
Sitel Las Vegas, NV
Answered inbound calls for Sony PlayStation, Logitech, Verizon Wireless and DirecTV. Troubleshoot hardware, software, network, and configuration issues. Set up systems for service and took payments for service and warranty issues. Explained warranty and service policies, up sold warranties, and promoted other products.
EDUCATION
Electrical and Electronic Engineering BSc, Brunel University, Great Britain (UK)
S level Math, Further Math, and Physics. Brighton College, Great Britain (UK)
PROFESSIONAL ACHIEVMENTS/TRAININGS
Escalations Manager
Leader on Robotic Arm Project
Team Leadership and Management
Advanced PC Trouble Shooting and Data Recovery
Engineering Practice Parts I and II
Advanced Communications
Associate Member of NSA
Member of Market Research Society
Certificate of Appreciation
Associate Member of IEE
Total Quality Management
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