Service Representative Desk Agent

Location:

Jonesboro, GA

Posted:

May 06, 2023

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Skills

Work History

Temekia Peete

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Address

Jonesboro, GA 30238

Phone

470-***-****

E-mail

*******.*****@*****.***

Computer Skills

Customer Accounts

Management

Customer Service

Efficient and Detail-

Oriented

Efficient Data Entry

Amazon Flex Driver

Amazon, Atlanta, GA

Loading items and/or packages from Amazon's

warehouse or production environment

Ensuring that items are delivered to the various

locations of Amazon customers in a safe and

timely manner

Strictly adhering to assigned routes and following time schedules

2022-08 -

Current

Front Desk Guest Service Representative

Tri Delta Place, Memphis, TN

Greeted visitors and guests upon arrival, offered

assistance and answered questions to build

rapport and retention

Took reservations over phone and through email,

recording guest information in computer system

and verifying details

Ensured that all wake up calls were handled on

time and appropriately

Represented the hotel in regard to guest

complaints and situations that require instant

action

Arranged Housekeeping Reports

Light housekeeping

2010-12 -

2022-08

Fulfillment Center Warehouse Associate

Amazon, Memphis, TN

2021-08 -

2022-05

Received and put away inventory

Got customer orders ready and pack them up

Loaded boxes into trucks for shipment

Used scanners to read bar codes on products

Viewed prompts on screens and follow the

direction for some tasks

Troubleshooted problems

Ensured product meets quality requirements

Cashier and Customer Service

IKEA, Memphis, TN

Built loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping

experience

Provided an efficient and accurate checkout

experience in various areas of the store

Offered additional products and services such as

home delivery, credit card, and IKEA Family card

Resolved customer concerns independently to

meet their unique needs and expectations

Provided friendly, safe, and efficient car loading and unloading services

2019-01 -

2019-09

Patient Treatment Coordinator

Alliance Orthodontics, Atlanta, GA

Maintained confidentiality of patient data and

condition to safeguard health information

Answered phones

Verified insurance

Maintained a welcoming and clean reception

area

Answered patient inquiries in a timely manner

Distributed emails to appropriate personnel

Accepted payments and balanced deposit at

the end of day

Consulted to new patients

Reviewed and explained financial accounts to

billing parties as needed

Accurately completed all necessary and

appropriate clinical charting of the patient's

2017-07 -

2018-08

status,visit, hygiene and next visit

Continuously monitored patient flow

Front Desk Agent/Gift Shop Lead

Emory Conference Center and Hotel, Atlanta, GA

Took reservations over phone, in person and via

computer for guests and provided confirmation

information

Answered customer telephone calls promptly and

appropriately handled needs

Obtained assigned bank and ensure accuracy of

the contracted money

Issued room keys to guests upon check-in and

answered questions regarding proper use

Kept bank secure at all times

Answered multi-line phone system and greeted

callers enthusiastically

Processed all guest check-ins

Verified registration card information with the

guest

Directed Bell Person to escort guest and transport their luggage to the room

Accepted and record wake-up call requests

PBX Operations

Created and Confirmed reservations

Resolved discrepancies on the room status report

with Housekeeping

Processed all check-outs

Opened and closed the gift shop, which included

counting cash drawer and making drops

Inventory ordering, placement, and control in gift shop

Light cleaning in gift shop

2015-11 -

2017-01

Sales Associate

Office Depot, Memphis, TN

Computed sales prices, total purchases and

receive and process cash or credit payment

Answered questions regarding the store and its

merchandise

2015-07 -

2015-11

Watched for and recognized security risks and

thefts, and knew how to prevent or handle these

situations

Exchanged merchandise for customers and

accepted returns

Signed up customers for the Rewards Program

Design Print Ship operations

Front Desk Agent

The Westin Atlanta Airport, Atlanta, GA

Registered guests and assigned rooms

Accommodated special requests whenever

possible

Assisted in preregistration and blocking of rooms

for reservations

Thoroughly understood and adhered to proper

credit, check- cashing, and cash handling

policies and procedures

Coordinated room status updates with the

housekeeping department by notifying

housekeeping of all check outs, late checkouts,

early check-ins, special requests, and day use

rooms

Processed guest check-outs

Performed cashier related functions like posting

charges to guest accounts, and paid out's

Used proper telephone etiquette

2014-12 -

2015-04

Driver

Domino's Pizza, Memphis, TN

Delivered pizza to customers in a timely manner

Prepped food

Took orders in person and over the phone

Cleaned the store daily.

2009-05 -

2010-12

Accounts Manager

Rent A Center, Memphis, TN

Maintained accurate records of customer

account activity, to include current and past due

accounts

2005-05 -

2006-12

Reviewed past due accounts and communicate

in person and via phone with the customers to

promote timely payments

Collected customer payments on a timely basis

and meet daily/weekly collection standards

Completed customer service calls in a timely

manner as assigned

Loaded/unloaded truck, or other vehicle, per

policy to safely protect coworker and

merchandise

Delivered merchandise to customer homes in

Company provided vehicle as assigned

Installed and set up merchandise, and instruct

customers on proper use of merchandise

Pickup merchandise from customer homes as

assigned

Greeted and assisted customers on the sales floor

Obtained new rental orders on the sales floor and

over the phone

Completed rental agreements as required

Prospected for new business by telemarketing

and distributing print materials

Refurbished merchandise to like new condition

Kept showroom clean and organized, including

vacuuming, dusting, and handling household

cleaning materials

Kept backroom and all store area neat, clean,

and organized, including cleaning restrooms, and

taking out trash

DPS Associate

Office Depot, Memphis, TN

Possessed knowledge of the various copy and

print machines used by the company

Provided friendly customer service, completed

orders efficiently and in a timely fashion

Suggested complementary products or the best

services to fit the needs of the customers

Performed routine cleaning and maintenance to

service areas and various equipment.

2003-05 -

2005-05

Education

Receptionist

Youth Villages, Memphis, TN

Welcomed visitors by greeting them, in person or

on the telephone; answering or referring inquiries Directed visitors by maintaining employee and

department directories

Maintained security by following procedures;

monitoring logbook; issuing visitor badges

Maintained safe and clean reception area

Ordered office supplies

Contributed to team effort by accomplishing