On site manager Customer Service

NICOLE WAGUESPACK

Kansas City, MO ***** 816-***-**** ******************@*****.***

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer Relationships

Type 70+ words a minute

Customer Service Skills

Good Communication Skills

Multitasking Skills

Higher Management Skills

Familiar with Microsoft programs, Excel,

Powerpoint etc.

Delivery Driver, 10/2021 - Current

DoorDash – Kansas City, MO

Maintained upbeat, positive attitude in busy, customer-focused environment. Verified accuracy of all deliveries against order forms. Determined quickest and safest routes for delivery by using effective planning and organizational skills. Promoted customer satisfaction by addressing or escalating concerns for quick resolution. Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Kept detailed records of deliveries and money received from customers. Expedited deliveries to meet customer deadlines and requirements. Documented mileage, deliveries, pickups, customer issues and damages. Kept detailed mileage and fuel reports to track overall fuel costs. Fostered positive working relationships with regular customers. Worked scheduled hours as required and took on available shifts during holidays and busy periods. Served customers promptly by smoothly collecting and delivering high volume of orders. Followed corporate procedures to maintain company and customer data confidentiality On Site Manager, 04/2020 - 10/2021

Advance Personnel – Kansas City, MO

Assisted in organizing and overseeing assignments to drive operational excellence. Set aggressive targets for employees to drive company success and strengthen motivation. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Successfully managed budgets and allocated resources to maximize productivity and profitability. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Evaluated employee performance and conveyed constructive feedback to improve skills. Established team priorities, maintained schedules and monitored performance. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Defined clear targets and objectives and communicated to other team members. Developed and implemented business strategies to achieve business goals and stay competitive. Waitress, 09/2009 - 10/2012

Big Biscuit – Independence, MO

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Used cash registers and credit card machines to cash out customers. Processed orders and sent to kitchen employees for preparation. Inspected dishes and utensils for cleanliness.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Folded napkins and prepared silverware sets to provide adequate supply for host station. Remained calm and poised when dealing with difficult customers or during busy shifts. Greeted new customers, discussed specials, and took drink orders. GED: 08/2013

State of Florida - Florida

No Degree: 05/2001

Raytown High School - Raytown, MO

EDUCATION

Contact this candidate