Service Representative Administrative Assistant
Resume:
Suzanne M. Joos
** ******* *** ******* ** *****
*.****@*******.***
August 2022 - present Ironhorse Funding LLC
Payroll & Human Resources
● Process multi-state bi-weekly payroll with Mass Pay
● Weekly payroll reports as needed
● Handbook updates with state addendums
● Maintaining employee personal files
● Onboarding & offboarding staff
● Ensuring paperwork is filed
● Supports hiring manager
● Benefits administrator
● Charged with Open Enrollment
June 2022 - August 2022 Woburn Public Schools
Human Resource & Payroll Assistant
● Coordinating all new hire paperwork is complete and its flow out to the required staff ie. payroll, dept heads, schools, etc. are distributed timely
● Run Cori checks
● Follow up that discharged staff and new hires are correctly reflected on insurance
● Ensure that cobra payments are collected monthly
● Send out letters of suitability
March 2020- June 2022 Bear Hill Health Care:
Payroll Manager & Human Resource Administrator
● Responsible for payroll for 175 employees & benefit enrollment
● weekly prepare, process & distributing payroll for staff
● reconciling all staff punches and weekly reporting of time to each department head
● opening new staff files which includes background checks (CORI), verifying licenses, ensure needed identification & tax information is complete
● maintaining health records & send out notice when updated information is needed
● Enrolling & maintaining staff in health, dental, 401k, & voluntary benefits
● updating staff files with any changes as wage increases, reviews, warnings etc.
● review and complete unemployment and PFML requests
● maintain all leave balances and requests
● Front office manager
2008 - June 2020 Town of Reading Massachusetts:
Food Nutrition Manager: Serv Safe 11/5/2019-11/5/2024
● Responsible for daily activity in middle school kitchen which include:
● Preparing and serving hot and cold lunches following all USDA guidelines
● Weekly ordering of all food and paper items
● Reconciling registers and making deposit at the end of each day
● Maintaining a clean, safe and orderly kitchen and storage areas
● Training employees on equipment for safety, use and cleanliness
● Continually update staff on all food safety changes
● Ensuring quality customer service to all students and staff
● Monthly inventory on all food, paper and chemical
● Yearly staff reviews
Food Nutrition Site Coordinator: 2013-2015
● Responsible for ordering all food, paper and chemicals for 8 district schools
● Maintaining an up to date district wide inventory on a weekly basis
● Training staff and managers where needed
● Answering questions regarding policy and procedure where needed
● Answer to district manager when needed
● Schedule staff trainings
April 2019-September 2019: Winchester Boat Club:
Snack Bar Manager:
● Order all food and paper products for snack bar and price checking
● Maintained all BOH regulations for summer
● Upkeep of all equipment and cleaning of kitchen
● Implemented SOP for staff
● Staff reviews
2001-2005 Eastern Bank
Senior Teller:
● Responsible for opening and closing of branch
● Ensuring the following of proper policy and procedures of bank guidelines
● Daily approval of check security & check cashing, ATM, teller and vault settlement and customer service
1993-1997 Fleet Bank
Senior Branch Automation Assistant
● Supported all branch staff with policy and procedure questions
● Keeping up to date with all bank procedural changes and updates
● Tracked all hardware and software problems and ensure resolutions
● Maintain a high call volume
Administrative Assistant
Customer Service Representative
Teller
1984-1993 McDonald’s Corporation
Assistant Store Manager
Education University of Massachusetts, Amherst BS
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