913-***-****

adwyln@r.postjobfree.com

Jannette Jorgensen

Summary of Qualifications:

Enterprise Program / Project Manager with over 20 years of IT deployment expertise, both domestically and internationally

Experienced in software product management, scope planning, writing business cases, functional and technical specifications, conducting product demonstrations, interfacing with customers and managing development teams

Managed large scale integration programs with budgets from $1M – $300M

Extensive background as key participant e-commerce product development, web development, project management, database migration, software testing and certification, international implementation, and organization of worldwide product support

Comprehensive experience in implementation and management of projects throughout the full life-cycle

Provided leadership to client executives and built mutually beneficial, long-term relationships

Strong working knowledge of CMS, data warehousing and SDLC

Extensive experience in planning budgets, allocating resources, and conducting employee reviews

Possess strong multi-lingual skills, extensive experience interfacing with international clients

Comprehensive understanding of internet technology and their applications in a business environment

Knowledge of Project Management Methodologies and Processes:

PMBOK – Project Management Body of Knowledge

AGILE

SIX SIGMA

WATERFALL

Professional Skills:

Execute multi-tasking and time management skills while supporting multiple products/projects

Effective verbal and written communication skills with both technical and non-technical audiences to determine requirements and optimal solutions

Provide and implement recommendations regarding strategic direction based on customer markets and current technology

Strong business vision, strategic thinking and superior analytical and problem-solving skills

Professional Experience:

Premiere Technology (Kansas City, MO) // PRO Unlimited

Consultant/Sr. Enterprise Program Manager (Kansas City Railroad) 11/2015 – Present

Deliver and offer both technical and business process solutions on a company-wide scale including but not limited to (Technology, Finance, Legal, Tax, Sales & Marketing, Operational, Mechanical and Engineering)

Provide detail and high-level communication at the Executive C-Level (CFO, CIO, CTO, CEO), identifying risk and providing actionable, mitigation plans.

Responsible for, and manage multiple complex programs/projects simultaneously.

Committed to the company’s core mission and strategic objectives, during program selection and throughout the implementation process.

Lexmark, Lenexa KS

Consultant/Sr. Project Manager 6/2015 – 11/2015

Strong, comprehensive and active skillset in program, vendor, application management, and business analysis/processes

Constantly seeking to optimize applications, resources, and opportunities in order to maximize return on investments

Responsible for the successful project/product deployment within budget, while maintaining and managing all vendor and client relationships

Initiates and negotiates vendor contracts, manages the integration of vendor tasks, and tracks and reviews vendor deliverables.

Assurant, Kansas City MO 11/2013 – 5/2015

Consultant/Program Manager

Takes projects from original concept through final implementation. Interfaces with all areas affected by the scope of the project including end users, computer services, and client services and vendors

Defines project scope and objectives, develops detailed work plans, schedules, project estimates, resource plans, and status reports, conducts project meetings and ensures adherence to quality standards and reviews project deliverables

Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables.

Blue Cross Blue Shield Kansas City, Kansas City MO 9/2011 – 10/2013

Consultant/Program Manager

Continuously improve project management tool knowledge and methodologies and champion the use of both within the company, setting the standard for others to follow

Provides expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building and motivation

Provides project management leadership and expertise, and ensures adherence to quality standards and project deliverables

Participates in business and technology planning, and ensures adherence to best practices and approved technologies

VML, Kansas City, MO 4/2010 – 9/2011

Consultant/Sr. Project Manager

Manages and is responsible for multiple projects in tandem, with aggressive time-lines and million dollar budgets

Communicates progress to Executive Management while also effectively communicating to to the team through all work-streams (technical, marketing, design, sales, business)

Motivates team to deliver on time and within budget, ensures a continuous momentum throughout the project lifecycle.

Responsible for deployment of various company initiatives, in alignment with KPI

Responsible for managing the restructuring and redesign of an enterprise level client site.

Integrate suite of compute/infrastructure products into a coherent portfolio of products and drive articulation into the market and existing customer base

Responsible for all facets of management, resource allocation, budget, SDLC, marketing, vendor relationship, user experience testing, team evaluation

Assist in defining enhancements to existing products and when/how to sunset products and services

Help establish pricing models based on market acceptance, competitive and margin criteria

Define buyer and user needs and requirements and develop product and project plans accordingly

Discover problems in the market by interviewing customers, recent evaluators, prospects, press, analysts, trade shows and account visits

Collaborate with other teams to develop solutions for the needs of the customers (existing and future)

Validate urgent problems to show their pervasiveness in the market; size markets, and define new market opportunities

SwissRe, OP, KS 6/2007 – 1/2010

Sr. Program Manager

Managed large and complex data migration including all components of Software Quality Assurance (SQA) for both financial and re-insurance business entities

Responsible as single-point of contact at a global level (USA, Canada, Switzerland, England, Korea, Malaysia, New Zealand, Australia, India) for multiple re-insurance departments including – Technical Accounting, Commercial, Underwriters, Retro, Finance, IT, Controllers, Marketing

Responsible for all-inclusive Program Scope Management, and ensuring the scope definition includes all critical components – scope statement, constraints, assumptions, work breakdown structure, and program charter to name a few

Execute due diligence in a comprehensive Planning Process – Scope Planning, Quality Management Process, Resource Planning, Time Mgt, Cost Mgt Planning, Communications Plan, Risk Mgt, and Procurement Mgt

Ensured timely resolution of application discrepancies within the SwissRe Production Support environment

Experience in objectively reviewing various domestic, international, and global processes and providing a collective improved streamlined process guidelines for the purpose of optimizing operations

Managed and ensured that all necessary data was captured and accessible in CMS for the integration of various business applications

Facilitated daily communication to global team resources using Microsoft PowerPoint, Excel, Word, Access, Lotus Notes, Interwise, Web Base Conference (WBC)

Comfortable and successful in highly visible projects and thereby, executing presentations including detailed reports and weekly status to upper-level executive management

SPRINT, Overland Park, KS 4/2006 – 2/2007

Consultant – Information Technology Project Manager (IT PM)

Responsible for the migration of production, development, test and staging servers from Lenexa, KS to the Dallas Data Center within a pre-determined limited time constraint and maximizing on global resources

Saving Sprint hundreds of thousands of dollars in hardware, software, leasing and maintenance cost

Working experience with Sprint DRIVE process and deliverables during implementation, testing and overall project

Managed optimal migration methods for high availability business applications

Analyzed the project environment, clearly defined project objectives and deliverables; thereby, creating the various tasks and work structures for a successful project deployment

Worked closely with Stakeholders to ensure sign-off and agreement on Scope Planning and Project Deliverables

Fulton County, GA, Atlanta, GA 10/2003 – 4/2006

Sr. Consultant

Responsible for the successful deployment of Fulton County, GA Financial System, Budget, and Human Resource payment system

Facilitated and coordinated short and long term budgetary, resource, and technical plans Fulton County

Managed and trained the Fulton County Call Center on the AMS process and application

Managed large-scale software integration projects, inclusive product development, usability tests, hosting environments, and third-party entities

Ensured Total Quality Management (TQM) during the integration of AMS and the retrieval of data resident in CMS data warehousing

Demonstrated project management capabilities enabling an effective leadership role for large scale change management engagements; extensive Workforce and Resource Management throughout the project

AgentWare Inc., Atlanta, GA 4/2002 – 9/2003

Director – Client Relations

Responsible for the overall account management and customer service activities with current and potential client-base

Managed the call center to ensure client’s technical and functional questions were adequately addressed and resolved

Increased sales and productivity by 40%

Integrated UML processes for development and successful Quality Assurance Testing

Implemented project management, life-cycle deployment and customer feedback integration processes; resulting in increased customer satisfaction by 85%

Initiated a self-generating sales and marketing program to solicit corporate leads and fulfill contractual agreements

Effective in delivering innovative solutions for complex business issues through the efficient use of structured methodology, technology and resources

R.P.C. Inc., Atlanta, GA 10/2001 – 3/2002

Consultant

Solely responsible for the Telecommunications infrastructure and vendor selection on behalf of the company.

Wrote a Telecommunications RFP, negotiated contracts, SLAs, and cost, resulting in a 23% savings and a robust infrastructure

Developed metrics which were used to determine the level of network efficiency and duplicitous efforts, which resulted in the use of empirical data to assess network expansion and rebuild

Wrote scripts against their monitoring system to determine CIR increase, up-time, and data transactions, responsible for maintaining the network.

Qwest Communications, Atlanta, GA 6/2000 – 9/2001

Sr. Project Manager/Acting Director

Originated and developed executive relationships thereby, securing additional sales revenue

Directly responsible for acquiring business that resulted in 70% of revenue stream for the South region

Consistently delivered projects within the targeted timeframe while achieving the required profit margin goals in my leveraged plan

Responsible for implementing technical strategies, resolving business issues, and developing risk assessment plans

Assembled and managed web development teams that design and develop websites, consisting of dynamic pages, profile based personalization, content management, IVR/VRU online integration, call centers, proprietary reporting systems, and hosting cyber centers

Conducted project and team performance reviews, career management, and negotiated employment contracts

Priceline.com, Atlanta, GA 5/1999 – 6/2000

Sr. Project Manager

Served as the liaison between Priceline.com’s programmers and the technical contacts external to the company regarding project planning, scope definition, data requirements, interface specifications, total quality management implementation and customer service alliances

Implemented risk management plans through the project phases

Communicated at executive management level regarding project status, budget, margins, and timelines

Worked with outside programming resources, managed and tracked multiple projects through completion

Quality Assurance Manager

Responsible for all activities related to application testing, product certification, installation scripting, and product delivery for all production software

Lead requirements management efforts through application development, testing and launch phases

Published user cases, test plans, identified the critical success factors and certified the application components

Managed revisions, upgrades, enhancements and versions through product life-cycle

Responsible for analysis of quality problems detected through audits and measurement reports

WORLDSPAN, LP, Atlanta, GA 10/1988 – 5/1999

Sr. Project Manager

Managed one of Microsoft’s $300M projects (EXPEDIA), from its origination to product implementation and enhancement consultation

Responsible for the entire SDLC – Scope Definition, Planning, Analysis, Design, Implementation

Worked with the users, developers and stakeholders during the web design effort, ensuring ergonomics were addressed and implemented

Managed and responsible for the vigorous testing of CMS integration and access of data was for the Expedia Application

Monitored project progress, documented and reported project status to Vice President of International Operations and Vice President of Distributed Product Development

Compiled customer requirements, provided mainframe and product navigational guidance

Implemented and managed customers’ global products with market penetration in remote locations via international points of sale

Generated project plans and weekly progress reports to client and executive management

Business/Systems Analyst

Wrote and published detailed functional design documents and developed prototypes which defined customers’ technical requirements

Provided direction and assisted developers with their technical specifications and infrastructure documents

Prepared specifications for programming staff, and coordinated resolutions to technical and functional issues

Developed test plans to ensure product reliability

Computer Skills:

Languages, Databases, Platforms: ORACLE9i PL/SQL, C ++, HTML, ASSEMBLER, BASIC, SMARTS, ACCESS DB, SQL DB, Windows NT, UNIX, AS 400, Tandem Auxiliary Processor

Software: ABT Results Management Tool Suite, Project Management Workbench and Repository Manager, Microsoft Project 2000, Visual Source Safe, Microsoft Office Suite, ABC Snap Graphics, Visio, WinRunner Suite, ServicePort/Portera, MS WBS and Chart Pro, Project KickStart, World Vision JD. Edwards, PeopleSoft, Interwoven, Event Monitor, ACT 2000 DB 5.0, Visual Intercept Manager 1.1, SAP, Image Now, Capture

Language Skills:

English, Spanish, French – verbal and written

Italian - verbal

Educational Background:

Bachelor of Science in Political Science, Kennesaw State University - Kennesaw, GA

Certificate – Oracle 9iPS/SQL

Certificate – 7 Habits of Highly Effective People

Certificate – Mediations: Alternative Methods

PMP Certified – Pending Test

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