Shuttle Driver Administrative Assistant
Resume:
TERRIANN J. MERFALEN
*** *. ***** **** ***. APT. 506 NORFOLK, VIRGINIA 23503
702-***-**** ********.********.*@*****.***
Objectives
To acquire a challenging position that will utilize and broaden my skills. My background includes the ability to manage multiple tasks efficiently and accurately; skilled in mastering new concepts, ideas and practices in a short period of time; and the ability to independently work and accomplish tasks in fast paced environments.
Experience
Covid-19 Disinfectant Specialist
October 2020 – March 2021 - AB Facility Services LLC Norfolk, Virginia
Maintained the proper identification (driver’s license), (ABFS work badge) or credentials (Norfolk Naval Base DBIDS ID) to do contracted work under ABFS for the USS Comfort Hospital Ship in Norfolk Naval Base in Norfolk, Virginia.
Arrived on the job site with the proper safety gear, i.e., hard hat, steel toe shoes, safety glasses, & masks. As well as the proper uniform provided to me via the company.
Checked in at the contractors check-in tent following all Covid-19 protocols. Once checked in, headed to check-in are 2 & followed the USS Comfort Naval Hospital Ship Covid-19 protocols.
Timed in before every shift & timed out before every shift in our time logs.
Met with coworkers &/or team to go over our tasks/duties for the day. Gathered disinfecting supplies, tools, & equipment for our hourly rounds of disinfecting.
Made rounds in tandem with teammates and disinfected assigned areas aboard the ship.
Logged areas that were disinfected hourly on a log sheet.
Made sure to dispose of rags, gloves, & masks in proper bins after each round, got fresh rags, & put on new gloves & masks.
Took breaks at specified times & adhered to all Covid-19 protocols in place.
Communicated via two way radio with teammates at all times when on board the ship.
Took inventory of supplies at the end of each shift and reported that to the boss.
Took at random or on specified dates PR Tests to see how effective our disinfectant & sanitization solutions & practices measured up.
If needed to stay overtime or as needed to cover a teammates shift, did so.
Assigned to disinfect & sanitize the Port Engineer’s Office.
Provided professional & excellent services while on board the USS Comfort. Hostess, Covid-19 Disinfectant Specialist, Back of the house prep, etc June 2020 – August 2020 - Anchor Allies Virginia Beach, Virginia
Showed up to work in proper attire and or uniform, maintained a well groomed appearance from head to toes.
Greeted diners, showed them to their seats/tables with menus & napkins/utensil sets.
Sanitized menus, provided paper menus & or scanned QR coded menus, wrapped utensils, and kept the hostess stand neat and clean.
Responsible for taking food orders in person & over the phone, & all online tablet orders, i.e. UberEats, DoorDash, etc., asking & highlighting any known food allergies, taking payments & tips from customers in person & over the phone providing the correct change, receipts &/or confirmation numbers.
Served the diners their food if they were dining in, & labeled & bagged their food if it was to go making sure they had the proper utensils, sauces, condiments, & more.
Expedited food for the servers as needed.
Bussed tables by clearing all plates, cups, glasses, utensils & food waste, swept floors, sanitized table tops, chairs, & booths.
Washed dishes as needed.
Set up table(s) & respective bar areas for the next set of diners.
Went shopping at the Restaurant Depot with Boss for any last minute food & supplies.
Received food & supplies from delivery truck on specified day(s), crossed checked list to actual items delivered, noted any discrepancies, stocked freezers, chillers, & storage(s) with items delivered .
Prepped food(s) based on need for the rest of the shift 7/or for the next day.
Labeled & stored raw food & ingredients in appropriate storage rooms, refrigerators, & freezers.
Cleared, cleaned, washed, sanitized workstation/prep area(s)& dishes, returned the clean & dried items to their respective shelves. Repeated this step frequently or often due to the Covid-19 Pandemic & protocols put in place to keep the virus at bay & make everyone feel at ease.
Monitored temperatures of prepared foods & cold-storage areas.
Worked successfully with a diverse group of coworkers to accomplish goals & address issues related to our products & services.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Restocked cupboards, refrigerators & service stations with new food items or supplies.
Performed shift closeout duties, i.e. tallied all credit card receipts, & cash from the register, made sure the proper monies for the till remained in the till for the next business day, secured tallied receipts & cash for the Boss/Owner of the restaurant, wiped the table tops, swept, mopped, cleaned the bathrooms, took out any and all trash, chained all the outdoor furniture & locked them, turned off all the lights, locked and secured the alarm system & restaurant.
Performed the same duties all over again if I worked the opening shift.
Provided excellent customer service by greeting, welcoming, & thanking them for their patronage, talked pleasantly while taking orders, conversed with them to build a rapport, answered questions, & defused complaints .
Apprentice, Assistant, Housekeeper, etc
March 2020 – July 2020 - JJ Auto Body/James Scurria Virginia Beach/Norfolk, Virginia
Arrived at the Auto Body Shop in the proper PPEs, uniform &/or attire.
Maintained a drivers license, full coverage insurance, liability insurance, proper registration, & a clean driving record.
Prepped any vehicles for any & all repair or paint jobs.
Adhered to any & all safety procedures when dealing with auto body tools & supplies.
Answered the shop telephone & took messages for the shop owner.
Ordered & picked up lunch daily for all of us coworkers.
Cleaned & secured the body shop for the next business day.
Moved & drove the customers vehicles in & out of the shop.
Helped in the rebuild of a Fiat race car from the shell to all the intricate parts that went into or on the racecar, i.e., sanding, taping off & prepping for painting, taking apart & reinstalling all the tiny
& big parts like rivets, nuts & bolts, brake lines, fire extinguishing system, foot pedals, dash & accessories, stick shift, tires, fuel cell & tank, panels to help with aerodynamics, the engine, & more, etc.
Responsible for cleaning the race car driver’s home in a timely & orderly manner. Arriving on time and working efficiently.
Communicated with the homeowner to provide excellent service.
Arrived at the jobsite in proper or presentable attire.
Supplied cleaners and clean rags each day for the house.
Dusted surfaces throughout the home with personal care.
Vacuumed & mopped floors.
Cleaned and sanitized all surfaces in the kitchen.
Emptied garbage and disposed of them.
Collected form(s) of payment from the homeowner.
Locked up property when finished with the job, either house keys or alarm systems. Hostess, Cashier, Server, Back of the house prep, etc June 2019 – March 2020 - Degrill Jamaica Virginia Beach, Virginia
Showed up to work in proper attire &/or uniform, maintained a well groomed appearance from head to toes.
Greeted diners, showed them to their seats/tables with menus & napkins/utensil sets.
Sanitized menus, provided paper menus & or scanned QR coded menus, wrapped utensils, and kept the hostess stand neat and clean.
Responsible for taking food orders in person & over the phone, taking payments from customers in person & over the phone providing the correct change, receipts &/or confirmation numbers.
Served the diners their food if they were dining in, & labeled & bagged their food if it was to go making sure they had the proper utensils, sauces, condiments, & more.
Expedited food for the servers as needed.
Bussed tables by clearing all plates, cups, glasses, utensils & food waste, swept floors, sanitized table tops, chairs, & booths.
Washed dishes as needed.
Set up table(s) & respective bar areas for the next set of diners.
Went shopping at the Restaurant Depot with Boss for any last minute food & supplies.
Received food & supplies from delivery truck on specified day(s), crossed checked list to actual items delivered, noted any discrepancies, stocked freezers, chillers, & storage(s) with items delivered .
Prepped food(s) based on need for the rest of the shift 7/or for the next day.
Labeled & stored raw food & ingredients in appropriate storage rooms, refrigerators, & freezers.
Cleared, cleaned, washed, sanitized workstation/prep area(s)& dishes, returned the clean & dried items to their respective shelves.
Restocked cupboards, refrigerators & service stations with new food items or supplies.
Performed shift closeout duties, i.e. tallied all credit card receipts, & cash from the register, made sure the proper monies for the till remained in the till for the next business day, secured tallied receipts & cash for the Boss/Owner of the restaurant, wiped the table tops, swept, mopped, cleaned the bathrooms, took out any and all trash, turned off all the lights, locked and secured the restaurant.
Independent Contractor/Self Employed
April 2019 – August 2019 - House Cleaner Virginia Beach, Virginia
Maintained a drivers license, full coverage insurance, liability insurance, proper registration, & a clean driving record.
Maintained a full tank of gas and gas mileage log.
Responsible for cleaning numerous homes in a timely and orderly manner. Arriving on time and working efficiently.
Communicated with homeowners to provide excellent service.
Arrived at the jobsite in proper or presentable attire.
Supplied cleaners and clean rags each day for the houses.
Dusted surfaces throughout the home with personal care.
Vacuumed & mopped floors.
Cleaned and sanitized all surfaces in the kitchen.
Emptied garbage and disposed of them.
Collected form(s) of payment from the homeowner.
Locked up properties when finished with the job, either house keys or alarm systems. Independent Contractor/Self Employed
September 2017 – November 2018 - LYFT Driver Las Vegas, NV/Kissimmee/Orlando/Narcoossee, Fl
Maintained a business license, drivers license, full coverage insurance, liability insurance, proper registration, & a clean driving record.
Maintained a full tank of gas and gas mileage log.
Picked up passengers who requested rides through a rideshare/smartphone app.
Drove passengers to their destination in a safe and timely manner .
Maintained a clean car.
Auto Detailer Part-time
October 2017 – April 2018 - Tony’s Mobile Carwash Las Vegas, NV
Assisted in the auto detailing of different types of vehicles for Tony’s Mobile Carwash
Met at the boss’ house or palace of business, loaded our cleaning/detailing supplies for the day,
& filled up the water tank at the non-potable water station.
Drove to businesses or private residences to detail their vehicles.
Provided basic detailing services i.e. vacuuming, shampooing, sanitizing the interior, washing the exterior with the power hose, shami drying by hand, waxing upon request, tire shining, window wiping,& wiping of all consoles & dashes.
Collected forms of payment for detailing services.
When finished for the day we secured the mobile wash van back at the boss’s house or place of business, washed all the rags, shamis, refilled & secured all the supplies for the next business day. Car Transporter/Auto Auction Driver/Shuttle Driver October 2017 – April 2018 - Road Runner Services LLC Las Vegas, NV
Assisted in the daily auto transporting operations for Road Runner (subcontractors) for Manheim Auto Auction
Made sure we all had our PPEs i.e. reflective vests, drivers licenses, pens, papers, &/or logs.
Was a Lane Leader - helped jumpstart any vehicles running through the auction lanes, gassed up vehicles that didn't have gas to run through the auction lanes, made sure all drivers returned and parked the vehicles in their spots after the auction.
Drove vehicles through the auction lanes, returned & parked vehicles back in their respective sections, rallied up with a group for the day to transport purchased vehicles to designated lots around Las Vegas, North Las Vegas & Henderson.
Shutte drove a 15 passenger van for a secondary auto auction with Carmax, drove vehicles through their auction and then delivered those vehicles to respective lots after auction, or transported any other vehicles as needed for the day.
Gassed up and returned the shuttle van to the proper parking spot when finished with shift.
Returned shuttle key(s) to office lockbox for the next shift.
Provided excellent customer service.
Motorcycle Rental Agent/Office Assistant/Shuttle Dispatcher/Shuttle Driver March 2017 – August 2017 - EAGLERIDER RENTALS & TOURS Las Vegas, NV
Assisted in the daily operations of Eaglerider – Motorcycle Rentals and Shuttle Department
Handled multiple phone lines, made reservations, answered customer inquiries, and gave quotes.
Communicated rental contract agreement policies and procedures with customers, and inputted data into TSD rental software.
Obtained driver’s/motorcycle licenses, insurance cards, and secured method of payment.
Coordinated shuttle rides for rental customers.
Detailed motorcycles for rentals the next day.
Inspected rentals before transferring to customers.
Inspected motorcycles alongside customers, pointed out damages, and discussed return procedures.
Provided excellent customer service.
Car Rental Agent/Office Assistant/Shuttle Dispatcher August 2014 – August 2016 - Findlay Toyota Henderson, NV
Assisted in the daily operations of Findlay Toyota – TRAC and Shuttle Department
Handled multiple phone lines, made reservations, answered customer inquiries, and gave quotes.
Communicated rental contract agreement policies and procedures with customers, and inputted data into TSD rental software.
Obtained driver’s licenses, insurance cards, and secured method of payment.
Coordinated shuttle rides for in service and sales customers.
Inspected rentals before transferring to customers.
Inspected vehicle alongside customers, pointed out damages, and discussed return procedures.
Provided excellent customer service.
Sales Lot Porter / Detailer
June 2014 – July 2014 - Findlay Toyota Henderson, NV
Certified all vehicles on the lot were detailed, properly stickered, and properly plated for display and sale.
Arranged vehicles for sale on the sales lot.
Transported new and used vehicles to the top lot if there was overflow.
Filled all vehicles up with gas, maintained and logged gas usage for all vehicles.
Assisted with the set-up of all special promotions. Sales Receptionist
August 2013 – May 2014 - Findlay Toyota Henderson, NV
Assisted in the daily operations of Findlay Toyota – Sales Reception Department
Handled multiple phone lines and directed callers to specific departments.
Pre-registered customers for marketing business promotions.
Assisted sales staff with obtaining down payments and full payments for the purchase of a vehicle.
Distributed dealership license plate for test driving vehicles and loaners.
Maintained logs via Dealer Socket for gas cards, license plates, DMV license plates, promotions and transactions.
Assisted customers with DMV registration.
Assisted with scheduling meetings and reserving conference rooms for all departments.
Maintained sales floor and restrooms.
Provided excellent customer service to Findlay Toyota’s external and internal customers. Office Manager
2013 – Workway Employment Agency Las Vegas, NV
Placed in an Office Manager position for a construction/development company.
Set up the startup of the office with two other female coworkers.
Drove the boss around to run daily errands.
Volunteer/Domestic Engineer
2006 – 2015 – Augusta, GA, Guam, USA, & Las Vegas, NV
Attended to and volunteered time in caring for the elderly
Handled daily chores inside and outside the home.
Drove them to any medical and leisurely needs…i.e. dialysis, emergency visits, regular doctor appointments, church, parks, etc…
Shopped for groceries, cooked meals, bathed and clothed them.
Undertook every aspect in a major house renovation/finishing that turned into a rental property.
(all the while being a military spouse and a stay at home mother of two) Administrative Assistant, Special Liaison, & Shuttle Driver April 2003 – August 2004 - Guam Medical Referral Hawaii Honolulu, Hawaii
Assisted in the daily operations of the Guam Medical Referral Hawaii Office.
Handled multiple phone lines, basic office equipment, and a shuttle radio.
Generated memos and correspondences accordingly.
Coordinated pick-ups and drop-offs for medical patients from Guam.
Facilitated all medical referrals received from the company’s home office in Guam.
Scheduled medical appointments for patients at various hospitals and medical offices throughout Hawaii and its military bases.
Coordinated with airlines and Honolulu International Airport’s Control Tower to secure flight status and critical transport needs for our patients.
Handled all hotel reservations for patients and their families.
Greeted and shuttled patients and their family member(s) from the airport to their hotel, appointments and other needs.
Inspected transport van to ensure safety and managed upkeep of transport vehicles. Administrative Assistant, Special Project(s) Assistant, & Runner April 2002 – January 2003 - DNA, INC., and Attorney At Law, David J. Lujan Hagatna, Guam
Greeted clients and customers who walked into or called the company.
Maintained, modified, and customized client portfolios and all corporate files.
Assisted with payroll.
Collected payments from clients or tenants at the office and on the run.
Maintained a receipt book for all payments.
Prepared all monies for deposits and made daily deposits to respective company banks.
Expedited any and all errands for the company.
Attended meetings on behalf of the CEO as needed.
Oversaw Special Projects for the CEO and collaborated with various construction companies from start to finish of apartment complexes construction.
Managed and accounted for construction crew on site.
Researched land/property documents with the Department of Land Management.
Secured new sponsors and or clients for the company.
Rotated and filled in as a receptionist and paralegal for DNA, Inc. & David Lujan’s Law Office, and owner of DNA, Inc. when needed.
Filed legal documents with the courts, set up attorney/client meetings, scanned and filtered through the attorney’s email and schedule.
Skills
MS Word, Excel
Basic Office Machines
ADP - Timekeeping software
TSD – Rental Software
Dealer Socket – Car Sales Software
Basic cleaning equipment for cleaning houses
Basic Car detailing equipment & tools
Tools, power tools, auto mechanic/auto body machines
Basic Restaurant Equipment, tools & devices
Disinfectant Sprayer Machines
Education
Guam Community College
April 1998 GED
Augusta Technical College
June 15, 2007 Health Care Assistant
With a specialization in Health Unit Coordinating (HUC) Colorado Technical College Online
2010
References
Available upon request
TERRIANN J. MERFALEN
719 E. OCEAN VIEW AVE. APT. 506 NORFOLK, VIRGINIA 23503 702-***-**** ********.********.*@*****.***
References:
GAY OTEY
BDC MANAGER
FINDLAY TOYOTA
7733 EASTGATE ROAD
HENDERSON, NEVADA 89011
LETITIA LUJAN
GENERAL MANAGER
DNA, INC.
238 ARCHBISHOP FLORES ST. STE 1002
HAGATNA, GUAM 96910
ALLISON STEPHENS
OWNER
ANCHOR ALLIES
4701 SHORE DRIVE STE. 117
VIRGINIA BEACH, VIRGINIA 23455
757-***-**** restaurant
757-***-**** cellphone
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