Tool Crib Customer Service
Resume:
Keneal
Swenson
CONTACT
*********@*****.***
Lubbock, TX 79413
EXPERIENCE
May 2012 - July 2022
Tool Crib Manager
J & B Industrial, Lubbock, Texas
Distributed tools, inserts, and programs to machinists so they could set up and complete manufacturing jobs.
Reordered consumables, replaced broken tooling, and tracked all incoming and outgoing tools by machine.
Dealt with workers, sales representatives, and delivery personnel daily.
Inputted and corrected tooling lists and other data on daily basis with an emphasis on consistency and accuracy. July 2000 - October 2011
Teaching Assistant
Lubbock Independent School District, Lubbock, TX
In an economically disadvantaged school, I taught elementary aged children computer use, mathematics, reading, writing in group settings as well as one-on-one learning. I was placed in charge of a program, FastForward, which used new technology to advance a select group of under achieving students to try to advance abilities and improve their morale using a computer program.
Assisted some 3rd and 4th grade teachers in preparing for daily lessons and periodically helped with the actual teaching of those lessons.
One semester, my job changed to assisting the 5th Grade science teacher as her lab assistant. I helped set up lab experiments and monitored the students as they were performing the experiments.
My last five years, I was part of a three man team which specifically assisted the teachers and administration in in class discipline. We did receive some training at the beginning and during the school year, but most situations were dealt with on a case by case basis.
June 1988 - July 2001
Assistant Non-Foods Manager
Albertson’s, Lubbock, TX
Assisted customers in locating or special ordering items they requested. Used customer feedback to revise
promotions and make adjustments to future promotions and displays.
Maintained stock inventories to support business demand.
Scheduled staff hours and allocated resources to maximize team member accessibility for the customers.
Counted money and made bank deposits.
Monitored compliance with health and fire regulations to reduce risk.
August 1973 - July 1988
Grocery Clerk
Safeway, Lubbock, TX
Arranged and replenished displays and merchandise racks to maintain store appearance.
Helped customers locate merchandise.
Processed cash, check and credit cards for customer purchases.
Provided customer service to resolve customer concerns to assist customers.
EDUCATION
July 2011
Bachelor of Arts (B.A.) In General Studies - unfinished Texas Tech University, Lubbock, TX
SKILLS
Have used a forklift before and was certified in my last job
I learn rapidly. In my first job, I was taught how to use computers without any previous training. In my last job, the manager who hired me had me set up the tool crib with very little instruction. I also had to learn how different tools were used with the correct inserts to provide the finishes required for certain manufactured parts.
Could track tools removed from the tool crib and track UPS type orders to make sure they arrived or were on time.
Inventory Monitoring and Management
Good working relationship with co-workers, service and sales reps. I was not in a position to use my customer service skills, but used them to show respect to those I came in contact with. CERTIFICATIONS
Driver's license
No moving violations in 20+ years
REFERENCES
Staci Sumners — Littlefield Primary
Principal Co-worker
********@******.***
Fr. Emiliano Zapata — St Elizabeth Catholic
Church
Father Pastor
**********@*****.***
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