Stephanie D. Westlake

Phone: 505-***-****

adwykw@r.postjobfree.com

Ability Summary

Reliable and punctual Employee who possesses an excellent work ethic and more than 13 years in retail management. Areas of expertise include inventory, office management and exceptional customer service.

Organized

Personnel training and development

Detail-oriented

Excellent multi-tasker

Mathematical aptitude

Inventory control procedures

Cash handling accuracy

Loss prevention

Display design

Employee scheduling

Employment History

Inventory Control Specialist

10/2021-current

Jared Galleria of Jewelry

2260 Louisiana Blvd NE, Albuquerque, NM

I provide exceptional Customer Service, while communicating to the customer our product quality, value and style in order to differentiate and promote our Company Brand. Balance the needs

of multiple customers simultaneously in a fast-paced retail environment

Greet each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.

Educate and guide each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.

Collaborate with team members to give exceptional service throughout the entire shopping and purchasing experience.

Explain Warranty Plans and Service required for each piece selected.

Answer customers' questions/concerns and complaints in person or via phone.

Build customer confidence by actively listening to their concerns and giving appropriate feedback.

Built and maintain effective relationships with peers and upper management. Recruit, develop and retain retail talent for the company.

Process shipments and maintain stock. Communicate merchandise needs and issues to supervisors. Keep current on market and product trends to effectively answer questions to Upper Management.

Open the store, which includes counting cash drawers, making bank deposits and inventory counts/control. Verify all sales/returns were processed accurately. Make sure all merchandise is priced correctly and updated according to Company pricing. Maintain visually appealing and effective displays for the entire store. Make sure showroom is clean and maintained throughout the day in order to display Merchandise in product displays.

Sales and Custom Design Consultant

10/2017-10/2021 Harris Jewelers Casa de Oro Custom Design 909 36th PL, Rio Rancho, NM

I provide catered customer service to meet the needs of our clientele; from taking in the simplest of sizing repairs to creating beautiful custom designs and fabrications, Each and every client is unique and I strive to make their experience that of supreme quality.

Greet the client in a friendly and timely manner

Address needs and expectations to every client

Educate, guide, and evaluate what the client is shopping for

Collaborate with coworkers to excel in the clients expectations

Answer questions to the best of my knowledge

I have built relationships with coworkers, clients, and small business personnel in the Rio Rancho community.

Maintain my professional jewelery education from American Gem Society, and currently hold a position in the AGS Guild for the NM chapter

Open the store, which includes opening vaults and getting the registers ready for sales. Set up merchandise in the displays, making sure they are appealing, prices are tucked, and labels are correct.

Inventory Control Specialist/Office Manager

07/2006 – 10/2017

Jared Galleria of Jewelry

2260 Louisiana Blvd NE, Albuquerque, NM

I provide exceptional Customer Service, while communicating to the customer our product quality, value and style in order to differentiate and promote our Company Brand. Balance the needs

of multiple customers simultaneously in a fast-paced retail environment

Greet each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.

Educate and guide each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.

Collaborate with team members to give exceptional service throughout the entire shopping and purchasing experience.

Explain Warranty Plans and Service required for each piece selected.

Answer customers' questions/concerns and complaints in person or via phone.

Build customer confidence by actively listening to their concerns and giving appropriate feedback.

Built and maintain effective relationships with peers and upper management. Recruit, develop and retain retail talent for the company.

Process shipments and maintain stock. Communicate merchandise needs and issues to supervisors. Keep current on market and product trends to effectively answer questions to Upper Management.

Open the store, which includes counting cash drawers, making bank deposits and inventory counts/control. Verify all sales/returns were processed accurately. Make sure all merchandise is priced correctly and updated according to Company pricing. Maintain visually appealing and effective displays for the entire store. Make sure showroom is clean and maintained throughout the day in order to display Merchandise in product displays.

Assistant Manager

09/2002 - 01/2006

Fred Meyer Jewelers

Albuquerque, NM

Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Made sure showroom was clean and maintained throughout the day in order to display Merchandise in product displays.

Provided exceptional Customer Service, which included the following:

Greeted each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.

Educated and guided each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.

Collaborated with team members to give exceptional service throughout the entire shopping and purchasing experience.

Explained Warranty Plans and Service required for each piece selected.

Answered customers' questions and addressed problems and complaints in person and via phone.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Made sure all sales/returns were processed accurately. Also, making sure all merchandise was priced correctly and updated according to Company pricing.

Communicated merchandise needs and issues to supervisors. Held each team member accountable for achieving brand and performance goals. Recruited, hired, developed and retained retail talent for the company.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

2013

CNM

Albuquerque, NM

Associate's Degree

Arts/Elementary and Secondary Education

09/2005

TVI

NM

1 Year of College or a Technical or Vocational School

paralegal studies

02/1999

UNM

NM

2 Years of College or a Technical or Vocational School

elementary ed

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Certified Gemologist

American Gem Society

03/2020JHMDX4V3

Graduate Gemologist

Gemological Institute of America

10/2018

Certified Sales Associate

American Gem Society

03/2017

Tag Heuer Certification

Tag Heuer Academy

03/2014

DCA Gemstones

Diamond Council of America

09/2007

DCA Certification

Diamond Council of America

03/2007

AJP (Accredited Jewelry Professional

Gemological Institute of America

06/2006

Honors & Activities

Secretary for NM AGS Guild

Graduated with honors.

Member of Phi Theta Kappa honor society.

FBI background and fingerprint check completed for Albuquerque Public Schools.

Received "exceeds expectations" ratings on all performance reviews.

Awarded merit increases each year of employment.

Routinely helped as many as 10 to 30 customers each day in a high-volume retail outlet.

Consistently averaged 0.02% in inventory overage/loss in a multi-million dollar jewelry store.

References Available on Request

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