Customer Service Sales Associate
Resume:
Stephanie D. Westlake
Phone: 505-***-****
************@*****.***
Ability Summary
Reliable and punctual Employee who possesses an excellent work ethic and more than 13 years in retail management. Areas of expertise include inventory, office management and exceptional customer service.
Organized
Personnel training and development
Detail-oriented
Excellent multi-tasker
Mathematical aptitude
Inventory control procedures
Cash handling accuracy
Loss prevention
Display design
Employee scheduling
Employment History
Inventory Control Specialist
10/2021-current
Jared Galleria of Jewelry
2260 Louisiana Blvd NE, Albuquerque, NM
I provide exceptional Customer Service, while communicating to the customer our product quality, value and style in order to differentiate and promote our Company Brand. Balance the needs
of multiple customers simultaneously in a fast-paced retail environment
Greet each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.
Educate and guide each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.
Collaborate with team members to give exceptional service throughout the entire shopping and purchasing experience.
Explain Warranty Plans and Service required for each piece selected.
Answer customers' questions/concerns and complaints in person or via phone.
Build customer confidence by actively listening to their concerns and giving appropriate feedback.
Built and maintain effective relationships with peers and upper management. Recruit, develop and retain retail talent for the company.
Process shipments and maintain stock. Communicate merchandise needs and issues to supervisors. Keep current on market and product trends to effectively answer questions to Upper Management.
Open the store, which includes counting cash drawers, making bank deposits and inventory counts/control. Verify all sales/returns were processed accurately. Make sure all merchandise is priced correctly and updated according to Company pricing. Maintain visually appealing and effective displays for the entire store. Make sure showroom is clean and maintained throughout the day in order to display Merchandise in product displays.
Sales and Custom Design Consultant
10/2017-10/2021 Harris Jewelers Casa de Oro Custom Design 909 36th PL, Rio Rancho, NM
I provide catered customer service to meet the needs of our clientele; from taking in the simplest of sizing repairs to creating beautiful custom designs and fabrications, Each and every client is unique and I strive to make their experience that of supreme quality.
Greet the client in a friendly and timely manner
Address needs and expectations to every client
Educate, guide, and evaluate what the client is shopping for
Collaborate with coworkers to excel in the clients expectations
Answer questions to the best of my knowledge
I have built relationships with coworkers, clients, and small business personnel in the Rio Rancho community.
Maintain my professional jewelery education from American Gem Society, and currently hold a position in the AGS Guild for the NM chapter
Open the store, which includes opening vaults and getting the registers ready for sales. Set up merchandise in the displays, making sure they are appealing, prices are tucked, and labels are correct.
Inventory Control Specialist/Office Manager
07/2006 – 10/2017
Jared Galleria of Jewelry
2260 Louisiana Blvd NE, Albuquerque, NM
I provide exceptional Customer Service, while communicating to the customer our product quality, value and style in order to differentiate and promote our Company Brand. Balance the needs
of multiple customers simultaneously in a fast-paced retail environment
Greet each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.
Educate and guide each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.
Collaborate with team members to give exceptional service throughout the entire shopping and purchasing experience.
Explain Warranty Plans and Service required for each piece selected.
Answer customers' questions/concerns and complaints in person or via phone.
Build customer confidence by actively listening to their concerns and giving appropriate feedback.
Built and maintain effective relationships with peers and upper management. Recruit, develop and retain retail talent for the company.
Process shipments and maintain stock. Communicate merchandise needs and issues to supervisors. Keep current on market and product trends to effectively answer questions to Upper Management.
Open the store, which includes counting cash drawers, making bank deposits and inventory counts/control. Verify all sales/returns were processed accurately. Make sure all merchandise is priced correctly and updated according to Company pricing. Maintain visually appealing and effective displays for the entire store. Make sure showroom is clean and maintained throughout the day in order to display Merchandise in product displays.
Assistant Manager
09/2002 - 01/2006
Fred Meyer Jewelers
Albuquerque, NM
Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Made sure showroom was clean and maintained throughout the day in order to display Merchandise in product displays.
Provided exceptional Customer Service, which included the following:
Greeted each Guest in a professional and friendly manner, while addressing the needs and expectation of each guest.
Educated and guided each customer to select merchandise that fit their personal needs and/or a gift for an upcoming event.
Collaborated with team members to give exceptional service throughout the entire shopping and purchasing experience.
Explained Warranty Plans and Service required for each piece selected.
Answered customers' questions and addressed problems and complaints in person and via phone.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Made sure all sales/returns were processed accurately. Also, making sure all merchandise was priced correctly and updated according to Company pricing.
Communicated merchandise needs and issues to supervisors. Held each team member accountable for achieving brand and performance goals. Recruited, hired, developed and retained retail talent for the company.
Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
2013
CNM
Albuquerque, NM
Associate's Degree
Arts/Elementary and Secondary Education
09/2005
TVI
NM
1 Year of College or a Technical or Vocational School
paralegal studies
02/1999
UNM
NM
2 Years of College or a Technical or Vocational School
elementary ed
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Certified Gemologist
American Gem Society
03/2020JHMDX4V3
Graduate Gemologist
Gemological Institute of America
10/2018
Certified Sales Associate
American Gem Society
03/2017
Tag Heuer Certification
Tag Heuer Academy
03/2014
DCA Gemstones
Diamond Council of America
09/2007
DCA Certification
Diamond Council of America
03/2007
AJP (Accredited Jewelry Professional
Gemological Institute of America
06/2006
Honors & Activities
Secretary for NM AGS Guild
Graduated with honors.
Member of Phi Theta Kappa honor society.
FBI background and fingerprint check completed for Albuquerque Public Schools.
Received "exceeds expectations" ratings on all performance reviews.
Awarded merit increases each year of employment.
Routinely helped as many as 10 to 30 customers each day in a high-volume retail outlet.
Consistently averaged 0.02% in inventory overage/loss in a multi-million dollar jewelry store.
References Available on Request
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