Customer Service Store Manager
Resume:
D.Wayne Thomas
Cleveland, OH *****
*********@*****.***
I'm seeking a role that will compliment my personality and skill set to achieve a new level of success and keep me in position to do what I love - Management, Customer Service, Developing and Motivating others, Problem Solving and Closing Sales.
Authorized to work in the US for any employer
Work Experience
Store Manager
True North Equities, LLC - Brecksville, OH
September 2022 to Present
In this position my primary responsibilities as the Store Manager is to ensure that every guest receives outstanding service. Recruit, train, motivate, and develop positive and enthusiastic staff members. Oversee daily store operations including employee supervision, inventory management, and category audits. I implement suggestive selling and create strategies to promote excitement around all current sales and promotions. Maintain a safe, friendly, and clean environment for my guests, vendors and employees. I also Implemented procedures to control shrink, expenses and payroll.
Store Manager
CNG Holdings INC dba Check N Go - Beechwood, OH
June 2022 to September 2022
As the Store Manager of Check N Go / Genesis location, my duties are as follows;
• To exemplify our sales culture
• Serve and educate customers on our product portfolio.
• Present all options for products and or services
• Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Place outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures along with district and or region volume expectations.
• Respond professionally and accurately to callers, explaining possible solutions, and ensuring that the customer feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing customer complaints.
• Comply with federal and state regulations Company policy and procedures.
• Complete periodic compliance training(s) and quarterly I Agree. In closing, as the Store Mgr I am responsible for the complete operation of my location and I manage to meet or exceed company's expectations/goals by taking responsibility/ownership, and holding myself accountable for the achievements and failures of my store's development, and training necessary for my location to achieve it's metric targets. I also coordinate and maintain store staffing schedule, assist in covering other locations within the district, support store staff to ensure excellent customer service and embodiment of our sales culture. Also assist the DDO with the recruiting, selection, and onboarding of CSRs in the district.
Store Manager
Speedway LLC - Maple Heights, OH
August 2021 to June 2022
Summary of Duties: In this position I served as the Store Leader and oversaw the retail operation of my location (16400 Rockside Rd Maple Hts, Ohio) I ensured that the store operated efficiently and in compliance with applicable federal, state and local laws and Company policies; properly trained employees to ensure all store positions were staffed to appropriately handle all customer service issues; and ensured that the store maximized sales and profits while maintaining asset control.
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new team members
• Performed official money count every day, night, month and quarter
• Coordinated schedules and assigned team members' shifts
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships SMIT
Rite Aid - Lakewood, OH
October 2020 to August 2021
In this position my duties are as follows:
To assist the Store Mgr with the operation of the retail store and complete duties in his/her absence. Enforce all policies and procedures to ensure excellent customer service. Ensure that proper procedures are followed for cash transactions and bank deposits, Maintain physical facilities to ensure that they meet the requirements of the company's standards. Open and close store on time.
Set up merchandise according to plan-o-grams sent from corporate. Execute weekly sales ads and price changes and process all recalled, damaged and outdated merchandise for transfer back to corporate.
Interact with vendors to order merchandise/product as necessary. Receive merchandise/product from vendors and the distribution center. Verify vendor invoices and enter them into accounts payable. Analyze reports, complete employee work schedules. Assist in Pharmacy when necessary.
Provide proper leadership and development/training for associates by communicating career opportunities, and regular performance feedback.
I do all this and more with a high degree of professionalism and enthusiasm. Sales Consultant/Customer Service
Sunnyside Honda - Middleburg Heights, OH
October 2019 to September 2020
As a Sales Consultant my duties are as follows: To understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; greeting drop ins; responding to inquiries; recommending sales campaigns and promotions. Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closing sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect down payment; deliver automobile. I update job knowledge by participating in educational opportunities; reading professional publications. Enhance dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Acct Mgr
National Design Mart - Medina, OH
August 2017 to August 2019
In this position I use my analytical skills, professional sales ability and strong written and oral communication skills to promote the sale of Flooring/Countertops/Cabinets, offered by the company. I also take any and all appropriate actions to satisfy clients to increase sales and maintain good public relations. I keep abreast of current developments in my field by routinely attending all formal company- training programs.
Sales Mgr
Big Bob's Flooring - Warrensville Heights, OH
October 2014 to August 2017
Responsible for the profitable operation of the store, by being actively involved in every phase of the store's operation, such as maintaining the physical facilities, accounting for expenditures and receipts, managing stock, cash control, heavy phone inquiries, and maintaining good public relations. I hired, trained and supervised new associates, completed daily reconciliation, inventory counts and requisitions for new merchandise as needed. I ensured that all financial and personnel/ payroll related administrative duties were completed accurately, on time and in accordance with company policies and procedures. Responded to complaints, taking any and all appropriate actions to satisfy clients to keep them coming back.
Adhered to company standards and service levels to increase sales and minimize costs. I did all this with a high degree of enthusiasm, and professionalism.
Sales Manager
Flooring Expo - North Olmsted, OH
January 1999 to October 2014
See above description
Account Manager
CompUSA - North Olmsted, OH
January 1997 to January 1999
In this position I used my professsional sales knowledge and ability to promote the sale of computers and peripherals, network systems, software and other services offered by the company. Education
Associate Degree in Biblical Studies
The Sure Foundation Theological Institute - Seminole, FL September 2005 to October 2007
Skills
• Retail
• Customer Service (10+ years)
• Operations
• Training
• Merchandising
• Inventory
• Scheduling
• Microsoft office
• Microsoft office xp
• Office xp
• Multitasking
• Customer Care
• Customer Support
• CSR
• Customer Service
• Management
• Negotiation
• Sales Management
• Planograms
• Store Management Experience
• Account Management
• Retail Management
• Recruiting
• Pricing
• Public Relations
• Leadership
• Analysis Skills
• Interviewing
• Accounts Receivable
• Purchasing
• Loss Prevention
• Operations Management
• Inside sales
• Telemarketing
• Social media management
• Retail Sales
• Salesforce
• Clerical experience
• Payroll
• Outbound Sales
• Cold Calling
• Project Management
• Microsoft Outlook
• Communication skills
• Technical sales
• Computer literacy
• Computer Networking
• Canvassing
• Lead generation
• P&L Management
• Category management
Certifications and Licenses
Food Handler Certification
Driver's License
Assessments
Sales skills — Expert
May 2022
Influencing and negotiating with customers
Full results: Expert
Outside sales — Expert
November 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Previous Management experience would include the following: Asst Mgr - ALDI'S Food
Managed the following Fast Food restaurants
McDonald's, Taco Bell, Arby's, Rally's and a Full Service restaurant - PO FOLK'S Retail Mgr - Foot Locker
Contact this candidate