Administrative Assistant Library Technician
Resume:
Clarissa Smartt
Unit B
Patuxent River 20670
Email: adwykd@r.postjobfree.com
Cell: 858-***-****
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals and completion. Provides outstanding customer support and service at a high volume through answering incoming calls and assisting in-person inquiries from clients and colleagues. A flexible and hardworking employee with a very strong drive to succeed.
WORK EXPERIENCE
Library Technician. Walter Reed National Medical Center January 2018 to January 2019
● Responsible for interlibrary loan:
● Borrowing: Research available online journals/databases and then print collection, prior to submitting an interlibrary loan request.
● Verify bibliographic citations, submit requests, tracking borrowed materials to ensure timely return.
● Lending: Sends materials to other libraries in print and electronic format. Tracks the loan of print materials and sends overdue notices as needed.
● Support technical service staff by performing database clean up as directed by the library director. Update records to include patron records, book/journal records, and SERHOLD records.
● Maintain statistics used to document use of library spaces, services, and resources.
● Backup to library circulation desk: answers phone, responds to customer queries, and charges/discharges materials.
● Answers ready reference questions and assists users with the public access catalog and other finding aids.
● Assists users with operation of automated equipment.
● Aids staff and customers in troubleshooting electronic access issues, documenting error messages and reporting issues to library staff or vendors (depending on the nature of the error). Personal Loan Specialist One Main Financial December 2016 to December 2017
• Created an exceptional customer experience while providing personal loan solutions in excess of
$1.7 million
• Focuses on coordinating appointments through sales, loan extension and merchant referrals. Set the pace with 195 repeat customers.
• Coordinate inventory orders, office supplies, and appointments arrangements between clients and colleagues for service.
• As the Main Cash Operator, responsible for the ledger and filing of documents containing company earnings in excess of $1.2 million, with 100% accuracy.
• Utilized Microsoft programs such as Excel, Word and Outlook to effectively communicate with co-workers and customers and to organize data.
Retail Sales Consultant Connect Wireless September 2015 to June 2016
• Aided the manager and area manager in developing stronger sales tactics with better ways to organize and track new sales leads using the Excel and PowerPoint programs.
• Oversaw the inventory and annotation of all incoming merchandise in excess of $100,000 within the regional area with 100% accountability.
• Accrued over $1.1 million in sales by gaining an understanding of each customer and their individual needs and presenting them with appropriate products to build a proper solution for them.
• Consistently inspired customers by providing a positive experience while providing information on all products and systems.
● Assisted customers with a sense of compassion and knowledge, followed by showing gratitude for their business, to ensure all customer service needs were met.
• Worked with fellow Consultants to inspire, educate and celebrate our efforts. Encouraged compassion, tenacity and accountability among peers. Field Canvasser Working America March 2015 to June 2015
• Led projects aimed at community relations by making direct contact with customers.
• Collected over $60,000 in donations to donate to causes directly impacting the community
• Spearheaded a team directly leading to process improvements in asset management
• Developed and submitted bills to local government officials based of information gathered from the community.
• Cultivated excellent relations with customers to produce repeat donation and petition signing opportunities.
Hospitality Manager. United States Navy August 2009 to January 2015
● Managed 364 “Hotel” units onboard USS Nimitz CVN 68 during deployment and while in port.
● Managed 600 Barracks units at Naval Station Everett.
● Handled resident concerns regarding the quality and comforts of their assigned rooms or barracks.
● Assisted new check-in residents with information regarding their rooms, where to eat, and other services offered.
● Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
● Promoted positive resident relations by connecting with residents and building or ship appropriate rapport to understand needs, expectations, and requirements in order to ensure services rendered had been completed according to Navy standards and meet resident’s satisfaction.
● Performed post-turn unit inspections and completed move-in inventory inspections with new residents.
● Followed-up with residents who had requested work-order/services or expressed issues/concerns with the barracks or ship.
● Conducted walk throughs of all spaces both onboard the ship and throughout the base barracks to ensure cleanliness and general maintenance is to Naval standards. Sales Manager United States Navy August 2009 to January 2015
• Managed a budget of $10 million in inventory earning a profit of over $22.9 million in profit.
• Transferred over $17.5 million directly to entities for moral support helping to lower prices on local events for military members. The highest amount transferred in over 10 years
• Conducted physical inventories with 100% accountability.
• Expertly managed, scheduled, and training of over 65 personnel in business and customer relations.
• Analyzed sales data and produced orders for merchandise based on information gathered from customer suggestions and desires.
• Consistently maintained professional demeanor, treating customers politely and with respect. Highly sought for the most challenging customers due to problem solving abilities and patience.
• Accurately utilized Microsoft Office systems to communicate effectively and to keep track of profit loss or gains.
SKILLS
• Customer Service (7 years)
• Event Planning (Less than 1 year)
• Inventory. (7 years)
• Project Management (Less than 1 year)
• Retail Sales (7 years)
• Microsoft Office Software (7 years)
•
MILITARY SERVICE
Service Country: US
Branch: Navy
Rank: E-3
August 2009 to January 2015
Secret Clearance/ Expiration: Yes August 2018
ADDITIONAL INFORMATION
Areas of Expertise
- Customer Service Skills - Event Planning - Inventory Management -Business Improvement - Funds Management - Project Management -Interpersonal Relationships - Multi-tasking Ability
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