Customer Service Pump Operator
Resume:
CYNTHIA PUENTE
Brownsville, Texas 78526
Phone: 956-***-****
Email: ***********@*****.*** or ******.*******@*****.***
PROFESSIONAL SUMMARY:
Safety focused Fire Fighting professional with more than 22 years of extensive experience and skills in working effectively in emergency situations. Highly equipped in managing a variety of firefighting activities to control and eliminate the fire, performing technical work to rescue trapped people, and providing pre-hospital first aid treatment. Possess huge knowledge EMT-B emergency medical services procedures and treatment approaches. Proficient in departmental policies, rules, and regulations as well as instructional materials related to firefighting and emergency treatment responses. Demonstrate mechanical aptitude as required in the operation and maintenance of firefighting and emergency response equipment and apparatus. Physically and mentally strong, able to work under stress and make sound decisions effectively even in dangerous situations. Ability to establish and maintain effective working relationships with colleagues, the community and other agencies. Also, Customer Service. This term takes the gold medal for most debated or communicated term in the fire service, at least, that’s been my experience over the course of my career. My responsibility as a firefighter and public servant. Every fire department has some form of customer service spelled out in its mission statement or department values. Customer service is our core. It is our responsibility, and it is a gauge to our success. When we combine solid core values and ethics, education and experience, and surround our members with solid leadership, we start to see an organization full of members who provide a high level of customer service.
WORK EXPERIENCE:
FIREFIGHTER/EMT 06/2000 – 09/2022
Officially Retired.
Brownsville, Texas 78520
*Maintaining a state of readiness for emergency response; operate, inspect, repair and perform other technical tasks related to the apparatus and equipment in the Fire Department.
*Administering first-aid to injured or afflicted persons, spinal and cervical immobilization; stabilized patients for transport; performed Cardiopulmonary Resuscitation (CPR).
*Providing necessary first aid and life support as necessary; operated numerous types of rescue, emergency and fire suppression equipment as necessary.
*Performing emergency medical duties as designated by state health and regulatory agencies for an Emergency Medical Technician.
*Combated and extinguished fires by rapidly and efficiently performing varied duties as required under emergency conditions, frequently involving considerable hazards.
*Controlled commercial, structural, and chemical fires with the help of fire control power tools and apparatus and by using various overhaul and salvaging techniques.
*Performed rescue/extrication operations where necessary to prevent loss of life or further injury, from any cause.
*Attended instruction classes, training sessions and drills; studied local conditions and factors affecting fire operations.
*Assisted paramedics with medical treatment, including medication, fluid administration, intubation, electrocardiogram (ECG) monitoring, defibrillation, and external pacemaker.
*Performed custodial duties at the station; cleaned and maintained Fire Station facilities and equipment; inspects fire equipment for necessary repairs.
*Operated apparatus, including fire engines, ladder trucks and brush units safely, efficiently and in accordance with the City's rules, policies, procedures and Standard Operating Guidelines.
*Followed instructions and orders from superior officers in action, maintenance, and training situation.
SKILLS:
*Fire Safety Awareness
*Customer Service
*Good Communication Skills
*Calm under pressure
*Rapid intervention
*Stress management
*Leadership
*Life and property protection
*Incident Safety
*Coordinated rescue
*Teamwork
*Public Assistance and Support
*Community Relationship
*Staff Scheduling
*First Aid/CPR
*Plans of Care Initiation
*Patient Care Documentation
*Report Preparation
*Fire Prevention Education
*Fire Equipment Knowledge
*Equipment and Building Inspection
*Fire Pump Operator
EDUCATION:
The University of Texas at Brownsville/Texas Southmost College
Bachelor of Science in Criminal Justice Degree
Graduated: December 2005
TRAINING & CERTIFICATIONS:
Fire Fighter License, 2000
EMT-B License, 2002
CPR Certificate (American Red Cross) 2000
Valid Texas Driver’s License
PROFESSIONAL AFFILIATIONS:
Active Member, International Association of Professional Fire Fighters
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