COLLEEN D. KRAMER

586-***-****

adwyj5@r.postjobfree.com

***** ****** ******, **. *****

*-*-**** ** *******

RPM Living

Oak Park, MI., 48237

Community Manager

Oversee 717 apartment units. Manager 12 staff members. Outstanding customer service to all residents, perspective residents and contractors. Walk and drive property to guarantee resident compliance. Coordinate maintenance with Service Coordinator. Walk vacants, move outs and move ins. Lease, 7 days, court dates via Zoom. Oversee marketing, community outreach, resident events.

8-1-2021 to 12-23-2022

Center Management

Birmingham, Mi. 48009

Director Of Property Management

Oversee 15 commercial properties. Visit properties to ensure compliance with city ordinances. Record items that need repair or replacement on property and buildings. Obtain many bids for capital improvements at properties. Supervise maintenance and contractors. Lease commercial space. Correspondence with tenants as business owners. Coordination of maintenance and service requests. Invoice approval and expense control. Prepare weekly and monthly property reports for staff meetings.

3-2019 to 4-23-2021

Key Association Management 16700 17 Mile Rd. Clinton Twp., Mi 48038

Dawn Miller 586-***-****

Association/ Property Manager

Manage 11 condominium associations and properties. Seek and manage vendors, contractors, staff, capital improvements, legal and collections. Customer service, Co-owner complaints, violations. Conduct board meetings and annual meetings. Work orders.

7-2016 to 3-2019

Whitehall Real Estate Interest, 39525 13 Mile Rd. Novi, Mi. 48377

Association Community Manager

Manage numerous condominium associations. Conduct Board of Director meetings. Work closely with board members and all Co-owners to make sure that all Co-owners are abiding by the Governing Documents of the properties. Get bides for work orders and capital improvements.

4-2013 to 5-2016

Kaftan Communities, 29100 Northwestern Hwy, Southfield, Mi. 48034

Carrie Miller

Property Manager

Manage 200 townhomes. 104 privately owned condominiums, the difference are rentable Townhomes.

I manage the condominium association and entire property.

4 staff members. Bid and compare, hire contractors. Interview, hire on site staff.

Take, follow up and resolve all resident complaints. Make sure all resident work orders are addressed and completed within 24 hours. Maintain and come in below property budgets. I have received bonuses for the first, second and third quarters of 2014 due to NOI.

Sell and secure all rentals with a minimum of a 12-month lease. As of 3/14 I have, based on Market Surveys, suggested to owners that we increase our Market Rates two times. The increases total $30.00 a month per unit of which there are 4 different floor plans. After which I continue to be on average 98% occupied. This number only based on the fact that we cannot prep the units fast enough for I maintain a waitlist.

The property phone bills were so high I suggested to the owner that we should try cell phones on the properties. This was implemented throughout the entire company at all properties.

Upon hire I would have at least 3 nonpaying residents that would be files on in court. Since then, I have had a zero balance on my Delinquency Report as of the 15th of each month.

Customer service, maintain safety and absolute cleanliness of property.

Data Entry, MS Word, Excel and Outlook. Yardi Property Management Software.

9-2010 to 7-2012

Pogoda Management Farmington, Mi.

Ken Neiman 520-***-****

General Manager

Total operation of over 500-unit self-storage facility. Marketing, superior

Customer service, maintain budget and all safety and cleanliness of property.

Collect and organize all bids for grounds, buildings, snowplow, pest control, and

Capital Improvements.

Secure rentals of storage units, maintain store stock, and sell all sundries to move

ins including insurance, locks, boxes, etc.

Rent and maintain U-Haul trucks, trailers, hitches, etc.

Raised occupancy by 20% in the first year. Always came in under budget. Order

all stock for store, office and grounds.

Collections. Upon hire delinquency was at 15% and I brought it down to 2.5 in

under 6 months. Created additional ways to rent units by creating virtual units

which brought up occupancy and was implemented at all other properties in the

region.

6-1990 to 5-2010

Beneficial Properties Dallas TX.

Property Manager

Complete management of over 200 apartments, Market rate. 198 Senior/Disabled, Sec 8/LITCH. Numerous houses and several commercial properties. Evaluate, hire and maintain qualified employees. Take bids, hire and complete capital improvements within budget. Data entry, MS

Word/ Work/ Outlook/ Excel.

Rent apartments, houses, and office space. Tenant/ landlord relations. Section 8

Inspections. Tax credit experience. Maintain MSHDA compliance.

Maintain ledgers. Collections, deposits or large sums of cash and checks, enforce

Lease agreements. Court filings, appearances and obtaining judgments.

Advertising, I.e., newspaper ads, cold calls, brochures, referrals, mailings, and

Flyers.

EDUCATION

HUD Certifications/classes current as of 1/7/2014

Seminars/Certificates on SEC 8, HUD/LITCH, tenant/landlord topics: problem solving, problem

tenants, tenant retention, effective collection techniques and evictions.

Macomb Community College 1.5 years South Lake High School graduate

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