Office Clean Customer Service

Angy Marcharl

** ***** *** *******, ** 781-***-**** *******@*****.***

EXPERIENCE

WestJet Airlines Account February 2016 - Present

Customer Service Supervisor, Airport Terminal Services (March 2020- Present)

Oversee all areas of daily operations both above and below wing

Report daily status of all flights

Follow up on irregular operations

Responsible for assisting the account manager

Responsible for training and scheduling agents for passenger responsibilities

Customer Service Lead, PenAir (February 2016 - February 2020)

Coordinate flight operations to ensure safe, on-time performance

Prepare flight paperwork and lead staff briefings

Code flight delays and send daily reports

Manage irregular operations: re-accommodate guests, retag bags and issue vouchers

Conduct weekly safety audits, and track trends

Follow up on baggage service duties such as claims and coding disputes

Massage Envy January 2012 – January 2016

Receptionist

Answer phone calls and office support

Book appointments

File charts

Greeting clients

Sales

Kept office clean

Assisted clients with questions regarding services

Checked in clients

St. Clement High School 2007-2011

Head Coach, Junior Girls Basketball Team

Teach fundamentals of basketball to junior high and high school age group

Instruct student athletes in game strategies and techniques

Conduct practices to prepare students for varsity level basketball

Motivate team

Assistant to Head Coach, Varsity Girls Basketball Team

Assist the head coach with conducting practices

Fill-in for the Head coach when he was unable to coach basketball games

Assess and monitor player’s athletic performance

Help improve player’s performance through one-on-one training sessions when needed

SKILLS

Languages: English, Creole, Spanish, French

Organizational: coaching, directing, coordinating, leading, decision making

Tools: Microsoft Office, Outlook,

Technical: Sabre Interact, Sabre Plot, NetTracer, Citrix

EDUCATION

Quincy College

Early Childhood Education, Quincy, MA

St. Clement High School

Class of 2002, Medford, MA

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