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Service Manager Technical Support

Location:
Jersey City, NJ
Posted:
May 06, 2023

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Resume:

Paul Cole

Silver Spring, MD *****

adwyh7@r.postjobfree.com

301-***-****

Skills Summary:

I have worked in the information technology field as a systems enginner supporing Windows, IBM Mainframe, Unix, Solaris, HP-UX, Redhat Linux. I have performed system upgrades, server installation, system maintenance, developed shell scripts to perform system tasks and documented technical standard operating procedures (SOP) as recommended.

Clearence:

Public Trust

Technical Skills and Qualifications:

Solaris, HP-UNIX, LINUX, AIX, VMWARE, T5240, T5120, M4000, M5000,HP 9000, RP3440, RP4440, N4000, J2244, K580, K460, K430, ULTRA5,ULTRA10, DELL, PE2850, DELL PE1850, DELL PE1800, DEL, GX-1, IBM AS/400, DNS, NIST, TCP/IP, DHCP, VPN, SSH, TELNET, FTP, SFTP, SCP, SMTP, NTP, RSYNC, NFS, WINSCP, SNMP, HTTP, SSH,PKI, VXFS, ZFS, UFS, ZONES,LDOM, JUMPSTART,KICKSTART, VMWARE, WEBLOGIC, LDAP, ADP,NETIQ, BIG, BROTHER, NETCOOL, HP OPENVIEW, NAGIOS, KORNSHELL, SQL, AWK, SED, SAM, ADMINTOOL, EDI, RSA, TELINK, EPLUS20, MVS, GENTRAN, ASSEMBLER JES2, TSO, ACF2, ISPF, SDSF, REXX, CLIST, JCL, RACF, CICS, DB2, NETVIEW, VTAM, SNA, VMAN, OMEGAMON

Work History:

Trigint Solutions/Contractor WSSC Linux/Unnix Systems Aministrator

01/2019 to 11/2022

Supported High Availability robust Automic's Automation Engine – SE (UC4) infrastructure in Installing and configuring Automation Engine, Utilities, Service Manager, Automic Deployment Nodes – Unix/Linux, FTP Agent, Business Objects Agents and configuration tasks. I have experience in application Integrations and security setup for roles and responsibilities of users within UC4 creating Jobs and define Job Properties Web Services, FTP thru UC4, calendars, schedules, dependency and orchestrate workflows Develop requirements, user test cases, job orchestration process and related documents Setup process / procedures for batch job notifications, alerts and monitoring.

Contractor Acentia/National Archives Linux/Unnix Systems Aministrator

06/2013 to 10/2018

Worked as a subject matter expert supporting Solaris UNIX enterprise servers for Information Security-centric processes as well as corporate initiatives. Developed and deployed quarterly patch updates and run security hardening scripts on patched servers within the network of servers.

Updated and developed shell scripts for routine tasks

Validation in Oracle Identity Management and Active Directory

Performed firmware upgrades ILOM

Installed SSH Keys on new servers upported Big Data use with IIR Data Filtering

Contractor for TekSystems/IRS Linux/Unnix Systems Aministrator

02/2010 to 05/2013

Supported the IRS Enterprise Computing Center and the Server Middleware and Test Infrastructure (SMTI) Division of Enterprise Operations (EOPS), a key organization within Modernization and Information Technology Services (MITS).

Tier 3 support of M5000 and M9000 servers in a Solaris 10 in a VERITAS clustered environment.

Performed systems internal processing of data workflows in Informatica Power Center, Importing

Mapping Workflows, and Importing the Power Center objects.

Contractor for TekSystems/SAIC Linux/Unnix Systems Aministrator

09/2008 – 02/2010

Supported Oracle applications in HP-UX and VMware environment consisting of HP 9000 hardware in a DEV and TEST Lab facility.

Performed ignite installs, Oracle patch upgrades, backup restores, and configured Netbackup.

Developed and maintain korn shell automation scripts to perform daily routine tasks.

Provided technical support to junior level administrators as needed to resolve technical related issues.

Performed PA-RISC and ITANIUM IA64 depot patch levels 11.23 and 11.33 on HP-9000 systems.

Buccaneer Computer System & Services, Inc. Linux/Unnix Systems Aministrator

05/2003 – 09/2008

Provided and administration support on the Quality Net contract for CMS.

Supported over 600 servers consisting of Solaris, Fujitsu and Linux operating systems.

Developed system integration patch clustering, Live upgrade and security hardening scripts.

Performed SMC, Big Brother and Nagios monitoring tools to detect potential problems.

Proactively resolved problematic issues before escalating to major problems.

Performed racking of servers, patch panel cabling, ALOM, ILOM configuration.

Education:

Prince Georges Community College

Certifications:

Linux (RHCSA)

Solaris 10 Admin

HP-UX Admin

AWS Cloud Services



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