Security Officer Desk Agent

CONTACT

Address : MIAMI, FL *****

Phone : 786-***-****

Email : *************@*****.***

SKILLS

• Maintenance Requirements

• Foot and Vehicle Patrol

• Conflict Resolution Techniques

• Investigate Incidents

• Adaptable and Flexible

• Preventing Incidents

• Attentive and Observant

• Emergency Preparedness

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORY

Security Officer, 01/2022 to 04/2023

Fourseasons Surf Club Hotel And Resort - Surfside, Fl 33154 Housekeeping Supervisor, 04/2018 to 04/2023

Fourseasons Surf Club Hotel And Resort - Surfside, Fl 33154 Front Desk Agent Overnight Audit, 03/2018 to 01/2022 AC Hotel By Marriott - Miami Beach, Fl 33140

Housekeeping Supervisor, 04/2014 to 01/2022

AC Hotel By Marriott - Miami Beach, Fl 33140

Acted quickly during emergency situations to reduce opportunity for damage and injury.

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• Conducted regular patrols of key areas to spot and control security concerns. Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

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• Communicated repair needs to maintenance staff.

Evaluated employee performance and recommended promotions, transfers and dismissals.

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Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

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• Scheduled and prioritized tasks to staff, overseeing work completion. Conducted regular audits of public spaces and staff work areas to maximize quality control.

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• Prepared reports on guest satisfaction levels and other metrics. Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

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Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

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Confirmed important personal and payment information for compliance with security and payment card industry standards.

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Answered customer telephone calls promptly and appropriately handled needs.

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• Recommended or arranged for painting, repair work, renovations and GENERVA A. TAYLOR

replacement of furnishings and equipment.

• Trained and mentored new staff on cleaning and safety protocols.

• Established and enforced safety protocols and guidelines for staff. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

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• Managed laundry sorting, washing, drying, and ironing. EDUCATION

Diploma : Customer Service Management, 06/1990

Miami Jackson Senior High School - Miami, FL

• Continuing education in Economics

CERTIFICATIONS

• Breakthrough Leadership, AC Hotel Marriott- June 2019

• Service Excellence Training, Marriott

American Security Consultants-Hialeah, Inc Security Officer Training D License April 2023

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