Service Representative Data Entry

Rocío A. Castaño L.

Address.: **** Rocky Mountain Ave apt 202, Loveland, CO 80538

E-mail: ********@*******.***, ************@*****.***

Languages: Spanish, English

Cellphone: +1-352-***-****

1.-Realized Studies.

1994 1999 Nazareth College, San Bernandino, 1st of Sciences and 2nd of Sciences.

Obtained title: Graduate in Sciences.

2001-2004 University Institute of Technology of Industrial Administration (IUTA), IT Mention, Obtained Title: Technician in Computer

2012-2015 University Alejandro Humbolth, Obtained Title: Accountant Public

2.-Realized Courses

Microsoft 2000 Course in the offices of SAP Andina and the Caribean C. A; Certified Course

Essay-Writing and Spelling Course in the offices of SAP Andina and the Caribean C. A, Certified Course

Workshop Solution Manager, in the offices of SAP Andina and the Caribean C.A, Certified Course

Workshop Netweaver, and the course MP (Preventive Maintenance Version 8) in system SAP

SAP 01 /20 Course, in the offices of SAP Andina and the Caribean C.A Certified Course

TAX PREPARATION COURSE 2023

AGENCY & AGENCY SERVICES License

Insurance Life & Annuities

Legitimization of The Capitals, Monetary Restructuring, course realized in the offices of the Mercantil Bank Vzla

English Course: Current Valencia College and Rossetta Stone.

3. Work Experience

Emergency Services New Jersey (ESNJ)

Sep2018 – Actual

Project leader, Assistant Project Manager

Management Office, Word, Excel (Data Entry),, PowerPoint, Outlook, OneNote, Photoshop, Editor, Publisher

Revision and maintenance of area,

Cleaning of the area debuted by the hurricane,

Reception of work material,

Schedule Material

Order Material

Review of working hours,

Travel logistics, assistant to the Manager.

Purchase of work items,

Annual budget, project estimate

Costumer services

Prepare for all Work, supervising all construction work, cleaning, painting, finisher, carpentry etc

Reception all Packet

Problem Solve

Forklift Handing

Customer Services

Zara Store Disney Spring Orlando, Florida

November 2017 – Agosto 2018

Mentor, Cashier Assistant, And Assistant Floor Manager.

- Run floor, maintenance of all areas where clothing is missing, in the store that has a name of 25, is based on review, sales and replace parts that have already been sold

- Maintenance of the fitting room area

- Create the work station, each zone of the floor has an internal name and must see a person that covers those areas

- Floor leader, is to review and help your partner to keep everything in perfect order

- Closing and opening of the store ..

- Opening in the Cashier area, counting all the money and placing the exact amount with which each box must open

- Close the cash register, count all the money, close points of sales, create the envelopes and send them to the bank both manually and by system.

- Create letters for missing or left-over money

- Request for POP material

BTCF BIG TREE IN CENTRAL FLORIDA

January 2017 - May 2018 Position: Project Leader (Lands keeper Ultimate Project I4 Orlando Florida) Full Time

- Travel Logistics for staff

- Delivery, and reception of Big Trees,

- Estimate of project delivery

- Calculation of working hours

- Review of the work plan

- Evaluation of the land to be planted

- Final work delivery, in the planted area

- Review and delivery of plans in the irrigation area

- Staff Administration

- Customer service internal and external

- Industrial Safety Prevention

- Review of long work days (overtime)

- Application for work material.

Banco Mercanti, C.A Banco Universal (Bolivarian Republic of Venezuela)

March 2011 - February 2016 Position: Official Vault

- Remittance Request for the offices in charge

- ATM replacement and counting

- Management of Vault Combinations and ATM

- Development of Remittance Bags

- Counting and Elaboration of Banknotes in destruction to be replaced by the Central Bank of Venezuela

- Receipt and Delivery of Credit Cards

- Reception and delivery of debit cards to the representatives of Services

- Receipt and delivery of Checkbooks to the Service Representative,

- Internal audit of financial documents

- Management of the Mosaic and Saint System

- Customer Service (Internal and External)

- Check Payments Handling

- Handling of withdrawals from savings accounts,

- Preparation of Management Checks

- Transfers in national currencies

- Foreign currency block

- Transfer in foreign currency

- Service payments management

- Cash handling

- Management of compensation grid (checks from other banks)

- Management of services or products of the bank

Banco Mercantil C., Banco Universal (Bolivarian Republic of Venezuela)

August 2006 - February 2011. Position: Integral Cashier

- Management of the Mosaic and Saint System

- Customer Service (Internal and External)

- Check Payments Handling

- Handling of withdrawals from savings accounts,

- Preparation of Management Checks

- Transfers in national currencies

- Foreign currency block

- Transfer in foreign currency

- Service payments management

- Cash handling

- Management of compensation grid (checks from other banks)

- Management of services or products of the bank

- Reception of telephone calls and correspondences

- Review and update of files

- Functions of main cashier and official vault

Integral Administrative Servicies Corporation C.S.A.I, C.A (El Recreo Centro Comercial)

October 2005 - May 2006 Position: Merchant Attention Analyst

- Customer Service (Internal and External)

- Review and creation of invoice

- Reception of telephone calls and correspondences

- File review

- Industrial Technical Support for any type of job application.

- Logistics of meetings

- Work Orders etc.

Company: SAP Andina and the Caribbean C. To SAP System (Venezuela Branch)

2001- 2004 Position: Consulting Assistant

Transfer of Position: CANTV Project Coordinator (Phase 0 and Total Attention) from February 2004 to September 2005

Job functions:

- Customer Service (Internal and External)

- Everything related to billing Customers / Suppliers

- Creation of purchase order for billing.

- Approval of reports of activities of internal and external consultants

- Travel Logistics. (Hotel Reservation, Transfers, air and land tickets), etc.

- Logistics of meetings. (Everything related to events)

- Reception of telephone calls and correspondences

- File review

- Support at managerial level and consultants.

4.- Personal References

- Craig Aldorf 518-***-****

- Enger Blandin 407-***-****

- Anthony Vásquez 732-***-****

Contact this candidate