SW

SHAKIRAH WILLIAMSON

adwyfg@r.postjobfree.com 973-***-**** Albrightsville, PA 18210

Driven Customer Specialist with 15 years of experience Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Personable and dedicated. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Customer Service Excellence

WebSupport

Calm and Professional Under Pressure

Translation and Interpretation Services

CRM Software

Building Customer Trust and Loyalty

De-escalation Techniques

MS Office

Payment Processing

Data Entry and Maintenance

Team-Oriented and Cooperative

Microsoft Exchange

Multi-Line Phone Systems

Strong Analytical and Problem Solving Skills

Microsoft Office

Excellent Attention to Detail

Duke Energy Raleigh, NC

Associate Customer Care Specialist

06/2020 - 02/2023

Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.

De-escalated customer issues with proven conflict mediation and problem- solving abilities.

Maintained high satisfaction rating with customers by providing exceptional service and support.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

Maintained high satisfaction score by consistently resolving first-call issues.

Exceeded company productivity standards on consistent basis. Cross trained and provided back-up for other CSR when needed. Fresenius Medical Center Durham, NC

Dialysis Patient Care Technician

01/2015 - 05/2020

Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation. Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.

Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment. Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts. Summary

Skills

Experience

Inspected venous and arterial pressures to maintain pressures within established limits.

Inspected pressures, conductivity and temperature to verify conformance to safety standards.

Connected hemodialysis machine to patient's forearm or catheter site to start blood circulating through dialyzer.

Calibrated, troubleshot or repaired equipment and corrected malfunctions. Recorded observations and baseline measurements to maintain accurate medical records.

Carver Living Center Durham, NC

Certified Nursing Assistant/Scheduler

02/2007 - 12/2014

Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Maintained records management system to process personnel information and produce reports.

Communicated with patients with compassion while keeping medical information private.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted residents in preparing for activities and social programs. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Answered signal lights, bells or intercom systems to determine resident needs.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Vance-Granville Community College Henderson, NC

High School Diploma

06/2007

Education and Training

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