Service Representative Customer

KASHIMA KELLY

PROFESSIONAL SUMMARY

A highly organized and hard-working individual looking for a responsible

Contact position to gain practical experience. To make use of my interpersonal skills

Phone to achieve the goals of a company that focuses on customer satisfaction and

876-***-**** customer experience. Professional and ready to deliver excellence, timeliness

and keen attention to detail.

Email

**************@******.*** PROFESSIONAL EXPERIENCE

Mansi Appliances and Home Centre 06/2021 - 02/2023

Address

Rush Worth Path

Store Manager

Kingston Managed all aspects of store operations, including inventory

Jamaica management, visual merchandising and customer service.

Built relationships with customers and maintained high levels of

customer satisfaction through exceptional service.

Hard and Soft Skills

Recruited, trained and motivated a team of sales associates and

Great Communication Skills provided coaching and feedback to help them achieve their goals.

Teamwork Skills Ensured compliance with company policies and procedures, including

Organizational Skills cash handling and loss prevention.

Leadership Skills

Customer Service & Relations Essential Beauty Pro 03/2020 - 04/2021

Data & Inventory Management Customer Service Representative Brand Advocate

Cash Handling Experience

Responded to customer inquiries and complaints via email, phone, and

Cosmetology

social media, providing exceptional service and promoting brand loyalty.

Provided product knowledge and recommendations to customers,

Language promoting upsells and cross-sells to increase sales.

Handled escalated customer complaints and disputes, found resolutions

English

that exceeded customer expectations.

Processed orders and returns also managed inventory.

References N & R Restaurant and Snack Centre 04/2015 - 03/2019

Available upon request Cashier

Ensured there was a friendly and efficient check out experience for

customers by operation of cash register.

Served as primary customer service provider at the front end and liaison

between customers and management.

Accepted payments, ensuring all prices and quantities are accurate and

provided a receipt to every customer.

Resolved customer complaints, guided them and provided relevant

information.

Image Barber & Salon 03/2012 - 05/2014

Cosmetologist

Provided hair styling, coloring and cutting services to clients, including consultations to understand their needs and

preferences.

Maintained a clean and organized work area, including ensuring all equipment and tools were properly sanitized.

Built and maintained relationships with clients, providing exceptional service and promoting repeat business

EDUCATION

Del's Beauty School 2011 - 2012

Cosmetology Certificate

St. Andrew technical High School 2003 - 2006

1 CSEC Subject

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