Customer Service, Branch Manager
Resume:
JESSICA TAYLOR
P
E
********@***.***
A
Ave Maria, FL 34142
OBJECTIVE
EDUCATION
Obtain a challenging position where my professional skills, experience and educational qualifications are utilized for the benefit of the organization. Experienced and effective manager with the skills necessary to direct, train, and motivate team members to their fullest potential.
Karlsruhe High School
Karlsruhe
Germany
KEY SKILLS
MANAGEMENT
CUSTOMER SERVICE
RISK MANAGEMENT
BILINGUAL- SPANISH
FINANCIAL PRODUCTS & SOLUTIONS
PROBLEM SOLVING
LEADERSHIP & TEAMWORK
COMPLIANCE
WRITTEN & VERBAL COMMUNICATION
EXPERIENCE
08/2021- Present
Freight Dispatch Manager, Preferred Dispatch LLC Naples, FL
-Multitasking and prioritizing skills
-Exceptional communication abilities
-Exceptional customer service skills
-Handle incoming and outgoing calls that direct drivers and trucks based on scheduling and ordering needs.
-Book freight loads for fleet owners for shipping and receiving customers.
-Ensure loads are delivered on time
-Maintain detailed records and track each load as it arrives at and departs from checkpoints
-Maintain communication with customers, owner operators and any other transportation personnel
-Resolve any customer issues or complaints in a timely and professional manner.
-Ensure compliance with all applicable local, state, and federal regulations
08/2013- 02/2021
Branch Manager 3, Wells Fargo Bank; Atlanta GA
-Lead the team in satisfying the customers financial needs and help them succeed financially.
-Deliver on our vision and build trusting relationships with customers.
-Manage the budget and lead to achieve goals.
-Support the Service Manager and partner to coach the service team.
-Demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals.
-Partnering with team members to develop their career path.
-Model High ethical standards and inclusion while maintaining the valued trust of our customers and communities.
-Oversee the hiring, training, and coaching to all branch team members.
06/2009- 07/2013
Service Manager 2, Wells Fargo Bank; Atlanta GA
-Hired, trained and coached a highly engaged team.
-Provided feedback to the sales team to ensure consistent team performance and excellent customer satisfaction.
Managed complex customer concerns and transactions.
-Ensured compliance with all operational regulations, sales and service processes, policies and procedures.
-Managed the teller line and lobby for sense of urgency and efficiency within the branch.
03/2007- 06/2009
Personal Banker, Wachovia Bank; Columbus GA
-Managed customer portfolios and provided a broad base of financial and credit services
-Met with customers at our branches and at their place of business so they could manage their financial needs at their convenience.
-Educated customers and offered products exclusive to their needs.
02/2002- 03/2007
Teller Manager, Wachovia Bank; Fort Benning, GA
-Hired and coached a highly engaged service team.
-Complied with all operational regulations, sales and service processes, policies and procedures.
-Duties included teller and lead teller functions, individual cash handling, effective scheduling, managing the teller line and lobby management.
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