Customer Service Stocker

Michael Modugno Jr.

SUMMARY

Military Veteran

Customer Service Experience- 10+ years’ experience

Administrative Experience-8+ years’ experience

Systems Used: Word, PowerPoint, Excel, Outlook, CRM tools-10+ years’ experience.

Actively Interviewing

WORK EXPERIENCE

Walmart- Stocker, Cashier, Dept Mgr., and Auto Technician- 10/2008 – PRESENT

Set strategic long and short-term departmental goals and evaluate outcomes.

Motivate and inspire staff while facilitating personal growth.

Ensure high levels of productivity are maintained.

Guarantee the highest levels of quality are met.

Communicate job expectations to staff.

Conduct training and seminars for continued skills improvement.

Foster a productive working environment.

Establish adherence to company and industry regulations.

Stocking and arranging items on shelves neatly.

Reading and updating inventory reports.

Reporting damaged merchandise to managers.

Labeling items with the correct prices.

Creating special displays for promotional items.

Perform maintenance and repair on customer vehicles.

Identify problems with vehicles using diagnostic equipment.

Explain automotive repairs and issues and provide great customer service.

Plan repair procedures using charts manuals and experience.

Test the functionality of parts and systems.

Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.

Repair and replace brake pads, wheel bearings, sensors, and other parts.

Perform routine maintenance and general mechanic work on vehicles.

Prepared to get additional certification as needed.

Willingness to learn with hands-on training.

Help keep repair shop clean and organized.

Keep a professional appearance.

Extended Stay America, General Manager Operations-09/01/2000 - 10/01/2008

Perform sales floor work, such as greeting or assisting.

customers, stocking shelves, or taking inventory.

Perform personnel functions such as selection, training, or

evaluation.

Develop or implement product-marketing strategies, including.

advertising campaigns or sales promotions.

Prepare staff work schedules and assign specific duties.

Direct and coordinate activities of businesses or departments

concerned with the production, pricing, sales, or distribution of

products.

Plan or direct activities such as sales promotions that require.

coordination with other department managers.

Set prices or credit terms for goods or services based on

forecasts of customer demand.

Direct administrative activities directly related to making.

products or providing services.

Direct non-merchandising departments of businesses, such as

advertising or purchasing.

Review financial statements, sales, or activity reports, or other.

performance data to measure productivity or goal achievement.

or to identify areas needing cost reduction or program

improvement.

Monitor suppliers to ensure that they are efficient and effective.

provide needed goods or services within budgetary limits.

Manage the movement of goods into and out of production.

facilities to ensure efficiency, effectiveness, or sustainability of

operations.

EDUCATION

US Army, GED in Admin

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