D’tra L. Gary

404-***-****

adwyan@r.postjobfree.com

QUALIFICATIONS

Key Accomplishments

Highly creative, innovative, with an excellent level of customer service; consistently identified as a positive influence on all levels of an organization due to enthusiasm, teamwork, and productivity.

Assigned as training mentor by VP for Property Managers in region with over 42 properties.

Expertise in troubleshooting difficult assets for demanding clients while being the bridge between the client as well as the management team.

Exceeded sales goals with consistent positive variances over monthly budgets.

Implemented out of the box ideals to benefit both the client and management teams.

Extensive background with A-plus properties, however, highly qualified and well versed to connect with multiple demographics.

15 year career in property management with some of the largest management companies in the industry.

EXPERIENCE

Corporate Floating Property Manager/Property Manager

MAA

MAA Stratford (224 units)

MAA Riverside (572 units)

MAA Gardens (397 units)

Floating property manager for entire South Division which included 30 properties and assisting 3 different regionals.

Covered assets while managers were on leave and kept the property at same or above standards upon their return.

Assisted regionals with training and development of new managers.

Trained office teams on all MAA practices including Goal Board, LOL (New and Renewals, Blended), SatisFacts, and GOI

Transitioned to Property Manager and managed one property (MAA Gardens)

Won SatisFacts score award due to obtaining a 97.6%

Received Outstanding Floral Display Award

Property Manager

Lincoln Properties

The Fields Peachtree Retreat (224 Units)

The Pad on Harvard (Mid-Rise 109 units)

The Fields Lake Lanier (115 units)

Assisted with Acquisition takeover at The Fields Peachtree Retreat in September 2018

Hired and trained brand-new staff during takeover which included Assistant Manager, Leasing Consultant, Maintenance Tech, and Porter

Executed a plan to increase occupancy, delinquency, and resident retention

Successfully increased occupancy by 12%, delinquency by 33%, and increased renewals to 54% within 3 months of managing property

Built rapport with client and worked directly with owner and asset manager

Due to the positive increase in NOI, the property was put up for sale and closed in March 2019.

Awarded Unsung Hero Award during Gold Medallion Award Ceremony

Transferred after property sale to The Pad on Harvard Midrise

Maintained 95k NOI through positive collections and steady occupancy

Built relationships with local employers which included FAA, Delta, and Woodward Academy

Executed a deal with Hotel Indigo that allows our airline residents to use the daily shuttle to get back and forth to work

Works directly with owner which includes daily reporting and monthly meetings

Monthly resident events to maintain resident retention

Transitioned to Floating Manager after management change to current property

Assisted with sale of the Fields Lake Lanier as a floating manager and property sold on October 18th

Property Manager

Pinnacle

Briarcliff Apartments (220 units)

Increased Occupancy from 89% in January to 95% by March.

Managed a rehab turnover of 5 units budgeted per month.

Increased premiums on Reno Units from $165-$338 per unit.

Increased monthly variance positively by $5K to $7K the first 6 months, and a positive variance of 23.34% NOI as of November.

Managing 2 office and 3 maintenance team members.

Consistent Delinquency of .01% maintained at close out every month.

Assigned by VP as a mentor for other PMs in our region of 42 properties.

Trained and promoted two team members (Leasing and Assistant Manager) under my leadership

Property Manager

Trinity Property Consultants-400 Winchester (168 units), The District at Vinings (464 units)

Assisted with Due Diligence of property takeover

Extended new policies from new management company to not only comply with the staff but also the residents

Maintained occupancy at 95% or above and consistent delinquency of 1%

Managed an aggressive rehab turnover with Redwood Construction for the entire property

Maintained a positive Reputation Management which resulted in an award with Apartment Ratings for 2014 and 2015

Role model for new managers for learning the Trinity concepts-also assisted with corporate job fair to seek awesome talent for the company

Promoted within 4 months to a larger property in the Vinings (District at Vinings) as Property Manager

Managing 5 office staff members, and 7 on the maintenance team.

Increased occupancy from 87% to 93% within 3 months

Collections have increased from $424,000 (budgeted amount) to $488,000 on average per month.

Consistently exceeded the budgeted amount of collections from a 2% variance to a 10% variance-resulting in a positive variance of 23% in NOI.

Resident Retention methods have included removing all concessions and adding an additional premium for renewal. The Lease expiration calendar has been adjusted to average 40 to 49 move outs per month from January through October-and November and December with an average of 15.

All rents are currently at market rate, with a 10% to 12% increase based on the trend.

Sold Property on June 16, 2016.

Property Manager

First Communities-Astoria Riverside Park (284 units), Oak Park of Vinings (168 units)

Hired from temp agency Premier Placements as an Assistant Manager for Astoria Riverside Park Apartments in June 2011

Promoted to Property Manager of Oak Park of Vinings in May 2012

Raised occupancy from 72% to 98%

Exceeded income every month which allowed NOI to be reached quarterly

Collected rent and kept delinquency consistently at 2%-collections went from $115,000 to $142,000

Implemented services for prospects to lease with Oak Park (Daycare, partnerships with LA Fitness, World Gym)

Rent increases were applied after reaching 90% occupancy-All rents were at market rate

Supervised leasing staff and Maintenance crew

Prepared budgets at year end for property

Oversee payment invoices, cut checks on property, reclasses, prelims, MMRs, etc.

Weekly marketing plans to promote the property

Resident Retention including 2 resident functions per month

Trained and certified new managers hired into to the company

Maintained a positive Reputation Management which resulted in an award with Apartment Ratings for 2014 and 2015

Experienced with Due Diligence of property for the sale

Property sold in August 2014 and was rehired with Trinity Property Consultants

Property Manager

Warshaw Properties-Lake Regency (422 units), Royal Manor (218 units), Lancashire Court (68 units)

Brentwood Manor (189 units)

Implement strategies to attract new residents and various promotions to maintain resident retention. Ensured residents comply with their agreements, and understand terms including resident’s rights, and rules enforced by the apartment community.

Collect rent, handle delinquent accounts, oversee payment invoices and pay bills for the apartment community, auditing apartment files and apply rent increases as needed

Supervise maintenance personnel and companies that come to service equipment for the community

Ability to solve problems, including unexpected situations around the community, respond to resident’s complaints and concerns, inspect vacant apartments and carry out procedures for resident’s evictions

Marketing Specialist

Eenhoorn LLN

Eenhoorn made offer and a written and verbal notice was given to Stonemark Management

Responsible for all marketing functions for Parkway Vista and Oakwood Vista

Maintained and managed marketing budgets for both communities in addition to planning events

Provided customer service for all residents

Answered calls, collected rent, showed apartments to potential residents

Supported leasing office and supported loss prevention policies for both communities

Leasing Manager/Trainer

Stonemark Management/Focus Management

Focus sold all properties to Stonemark Management in 2002

Maintained the leasing practices for Rutherford Glen, Monterey Village, Eastwood Village, Hidden Creek, Woodberry Village properties were correctly enforced

Created and administered marketing strategies to attract new residents and maintain resident retention

Maintained the monthly marketing budget in addition to performing audits on all files and leases

Trained new leasing agents

Delivered excellent customer service between management and residents

Stonemark made offer and was rehired with company in 2007

Floating Leasing Agent

Floated from all Atlanta properties: leasing, marketing, and problem solving

Top Leasing Agent with a consistent 97% closing rate resulting in promotion to Leasing Manager

EDUCATION

Shorter College

1998-2002

BA-Marketing Administration

AWARDS

Detail Award in 2006 for Outstanding Work and Management

Top Leasing Agent with a consistent 97% closing ratio-October 2007

MVP for AAA Membership Committee 2013

Apartment Ratings Award 2012

Apartment Ratings Award 2013

Apartment Ratings Award 2014

Apartment Ratings Award 2015

Apartment Ratings Award 2017

We Can Do It Spirit Award 2014-2015

Apartment Ratings Award 2018

UnSung Hero Award 2019

SatisFacts Award 2020

Best Floral Design Award 2020

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