Property Manager Customer Service
Resume:
D’tra L. Gary
**********@*****.***
QUALIFICATIONS
Key Accomplishments
Highly creative, innovative, with an excellent level of customer service; consistently identified as a positive influence on all levels of an organization due to enthusiasm, teamwork, and productivity.
Assigned as training mentor by VP for Property Managers in region with over 42 properties.
Expertise in troubleshooting difficult assets for demanding clients while being the bridge between the client as well as the management team.
Exceeded sales goals with consistent positive variances over monthly budgets.
Implemented out of the box ideals to benefit both the client and management teams.
Extensive background with A-plus properties, however, highly qualified and well versed to connect with multiple demographics.
15 year career in property management with some of the largest management companies in the industry.
EXPERIENCE
Corporate Floating Property Manager/Property Manager
MAA
MAA Stratford (224 units)
MAA Riverside (572 units)
MAA Gardens (397 units)
Floating property manager for entire South Division which included 30 properties and assisting 3 different regionals.
Covered assets while managers were on leave and kept the property at same or above standards upon their return.
Assisted regionals with training and development of new managers.
Trained office teams on all MAA practices including Goal Board, LOL (New and Renewals, Blended), SatisFacts, and GOI
Transitioned to Property Manager and managed one property (MAA Gardens)
Won SatisFacts score award due to obtaining a 97.6%
Received Outstanding Floral Display Award
Property Manager
Lincoln Properties
The Fields Peachtree Retreat (224 Units)
The Pad on Harvard (Mid-Rise 109 units)
The Fields Lake Lanier (115 units)
Assisted with Acquisition takeover at The Fields Peachtree Retreat in September 2018
Hired and trained brand-new staff during takeover which included Assistant Manager, Leasing Consultant, Maintenance Tech, and Porter
Executed a plan to increase occupancy, delinquency, and resident retention
Successfully increased occupancy by 12%, delinquency by 33%, and increased renewals to 54% within 3 months of managing property
Built rapport with client and worked directly with owner and asset manager
Due to the positive increase in NOI, the property was put up for sale and closed in March 2019.
Awarded Unsung Hero Award during Gold Medallion Award Ceremony
Transferred after property sale to The Pad on Harvard Midrise
Maintained 95k NOI through positive collections and steady occupancy
Built relationships with local employers which included FAA, Delta, and Woodward Academy
Executed a deal with Hotel Indigo that allows our airline residents to use the daily shuttle to get back and forth to work
Works directly with owner which includes daily reporting and monthly meetings
Monthly resident events to maintain resident retention
Transitioned to Floating Manager after management change to current property
Assisted with sale of the Fields Lake Lanier as a floating manager and property sold on October 18th
Property Manager
Pinnacle
Briarcliff Apartments (220 units)
Increased Occupancy from 89% in January to 95% by March.
Managed a rehab turnover of 5 units budgeted per month.
Increased premiums on Reno Units from $165-$338 per unit.
Increased monthly variance positively by $5K to $7K the first 6 months, and a positive variance of 23.34% NOI as of November.
Managing 2 office and 3 maintenance team members.
Consistent Delinquency of .01% maintained at close out every month.
Assigned by VP as a mentor for other PMs in our region of 42 properties.
Trained and promoted two team members (Leasing and Assistant Manager) under my leadership
Property Manager
Trinity Property Consultants-400 Winchester (168 units), The District at Vinings (464 units)
Assisted with Due Diligence of property takeover
Extended new policies from new management company to not only comply with the staff but also the residents
Maintained occupancy at 95% or above and consistent delinquency of 1%
Managed an aggressive rehab turnover with Redwood Construction for the entire property
Maintained a positive Reputation Management which resulted in an award with Apartment Ratings for 2014 and 2015
Role model for new managers for learning the Trinity concepts-also assisted with corporate job fair to seek awesome talent for the company
Promoted within 4 months to a larger property in the Vinings (District at Vinings) as Property Manager
Managing 5 office staff members, and 7 on the maintenance team.
Increased occupancy from 87% to 93% within 3 months
Collections have increased from $424,000 (budgeted amount) to $488,000 on average per month.
Consistently exceeded the budgeted amount of collections from a 2% variance to a 10% variance-resulting in a positive variance of 23% in NOI.
Resident Retention methods have included removing all concessions and adding an additional premium for renewal. The Lease expiration calendar has been adjusted to average 40 to 49 move outs per month from January through October-and November and December with an average of 15.
All rents are currently at market rate, with a 10% to 12% increase based on the trend.
Sold Property on June 16, 2016.
Property Manager
First Communities-Astoria Riverside Park (284 units), Oak Park of Vinings (168 units)
Hired from temp agency Premier Placements as an Assistant Manager for Astoria Riverside Park Apartments in June 2011
Promoted to Property Manager of Oak Park of Vinings in May 2012
Raised occupancy from 72% to 98%
Exceeded income every month which allowed NOI to be reached quarterly
Collected rent and kept delinquency consistently at 2%-collections went from $115,000 to $142,000
Implemented services for prospects to lease with Oak Park (Daycare, partnerships with LA Fitness, World Gym)
Rent increases were applied after reaching 90% occupancy-All rents were at market rate
Supervised leasing staff and Maintenance crew
Prepared budgets at year end for property
Oversee payment invoices, cut checks on property, reclasses, prelims, MMRs, etc.
Weekly marketing plans to promote the property
Resident Retention including 2 resident functions per month
Trained and certified new managers hired into to the company
Maintained a positive Reputation Management which resulted in an award with Apartment Ratings for 2014 and 2015
Experienced with Due Diligence of property for the sale
Property sold in August 2014 and was rehired with Trinity Property Consultants
Property Manager
Warshaw Properties-Lake Regency (422 units), Royal Manor (218 units), Lancashire Court (68 units)
Brentwood Manor (189 units)
Implement strategies to attract new residents and various promotions to maintain resident retention. Ensured residents comply with their agreements, and understand terms including resident’s rights, and rules enforced by the apartment community.
Collect rent, handle delinquent accounts, oversee payment invoices and pay bills for the apartment community, auditing apartment files and apply rent increases as needed
Supervise maintenance personnel and companies that come to service equipment for the community
Ability to solve problems, including unexpected situations around the community, respond to resident’s complaints and concerns, inspect vacant apartments and carry out procedures for resident’s evictions
Marketing Specialist
Eenhoorn LLN
Eenhoorn made offer and a written and verbal notice was given to Stonemark Management
Responsible for all marketing functions for Parkway Vista and Oakwood Vista
Maintained and managed marketing budgets for both communities in addition to planning events
Provided customer service for all residents
Answered calls, collected rent, showed apartments to potential residents
Supported leasing office and supported loss prevention policies for both communities
Leasing Manager/Trainer
Stonemark Management/Focus Management
Focus sold all properties to Stonemark Management in 2002
Maintained the leasing practices for Rutherford Glen, Monterey Village, Eastwood Village, Hidden Creek, Woodberry Village properties were correctly enforced
Created and administered marketing strategies to attract new residents and maintain resident retention
Maintained the monthly marketing budget in addition to performing audits on all files and leases
Trained new leasing agents
Delivered excellent customer service between management and residents
Stonemark made offer and was rehired with company in 2007
Floating Leasing Agent
Floated from all Atlanta properties: leasing, marketing, and problem solving
Top Leasing Agent with a consistent 97% closing rate resulting in promotion to Leasing Manager
EDUCATION
Shorter College
1998-2002
BA-Marketing Administration
AWARDS
Detail Award in 2006 for Outstanding Work and Management
Top Leasing Agent with a consistent 97% closing ratio-October 2007
MVP for AAA Membership Committee 2013
Apartment Ratings Award 2012
Apartment Ratings Award 2013
Apartment Ratings Award 2014
Apartment Ratings Award 2015
Apartment Ratings Award 2017
We Can Do It Spirit Award 2014-2015
Apartment Ratings Award 2018
UnSung Hero Award 2019
SatisFacts Award 2020
Best Floral Design Award 2020
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