Data Entry Customer Service
Resume:
Marietta GA,*****
adwy8p@r.postjobfree.com
TIARA CROSSWHITE
PROFESSIONAL
SUMMARY
Knowledgeable and efficient professional with years of experience in financial and lending offices working exceptionally well in fast-paced environments driven by tight deadlines. Competent and knowledgeable in financial regulations and employs a critical eye toward document details. Key Qualifications: Loan Processing, Strategic Communications, Delegation, Employee Relations, 75 Wpm, Management, Fraud Analyst, Cash Handling, Professional Demeanor, Detail-oriented, Multi-task management, Office 365, PowerPoint, and Team Leadership SunTrust, Atlanta, GA November 2019 – December 2022 Fraud Prevention Specialist/ Customer Service
• Monitor accounts for fraudulent activity and liaising between customers and compliance department to resolve issues ensuring compliance with all state and federal regulations to consumer confidentiality
• Demonstrate mastery of customer service call script within specified timeframes processing credit card payments, travel notifications, credit- line increase applications, balance transfers, and maintenance request
• Proficiently and professionally respond to clients and branch teammates questions pertaining to, credit card product availability, promotions available on accounts, and account blockage due to suspicious activity
• Maintain and exceed the company's established quality, compliance, and customer service standards performing research and development using Arcadia that provides beneficial information to clients
• Respond to basic inquiries regarding policies and procedures, bank programs, credit card balance, available credit, credit line increases, cash advance, check verification, deposits, stop payments, and lost and stolen services
Alliance Data, Columbus, OH February 2013 – March 2019 Customer Care Specialist
• Evaluated applications by gathering credit bureau information and reviewing collateral valuations, tax returns, financial statements, and other support documentations calculating customers income
• Produced financial statement spreads and supporting financial information; communicating with clients, brokers, and their CPAs to obtain updated financial data making accurate decisions using company policies
• Utilized superior communication skills and patience to instruct customers on program functions and options; stayed on the line with customer until the problem was resolved or escalated
• Diffused challenging customer situations by remaining calm and composed; consistently found creative solutions that led to high levels of customer satisfaction complying with store protocol
• Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areas iQor, Westville, OH June 2011 – November 2012
Collections Specialist
• Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings, generating cautionary notices to clients regarding past due accounts and in collections
• Executed excellent customer service and communication skills by verifying and collecting appropriate information, and scheduling and registering and recording client’s data in an expedient and accurate manner • Achieved high-performance evaluations for call handling ability and quality of services provided to patients in a fast-paced, high volume environment, resolving problems or escalated to managers as needed
• Conducted detailed analyses of broad customer services processes accordingly, for the efficiency of work operations, maintaining strict confidentiality while processing complex administrative assignments
• Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality, maintaining VIP accounts up selling third party programs and processing billing disputes EDUCATION MARION FRANKLIN HIGH SCHOOL, COLUMBUS, OH HIGH SCHOOL DIPLOMA
CDL CLASS A
CDL CLASS B
Loan Singing Agent
SKILLS & INTERESTS Lexis/Nexis • Research • Reading • Data Entry Public Notary
Contact this candidate