Service Representative Administrative Assistant
Resume:
Justin Mangal
Scarborough, ON M1X 2B7
647-***-**** *************@*****.***
Leadership/Customer Service/Administrative Excellence
Customer Service – Finance and HR Administration – Marketing – Branch Wide Communications
H
igh impact, energetic, solutions-driven, and versatile Analyst, with a solid knowledge of the financial, accounting, management, marketing and administrative procedures in a corporate environment drawn from education in Business Administration. Talented professional with dynamic communication and presentation skills, with an excellent grasp of strategic financial planning, and business operations, coupled with strong analytical and research attributes. Exceptional ability to analyze situations and effect operation change leading to improved business performance, maximization of profitability, and client satisfaction. An acumen to deliver excellent in-depth analysis of a company’s internal and external environment, formulate strategic alternatives to expand business and generate productivity
Customer Service Excellence
Sales Effectiveness
Forecasting & Budgeting
Detail Oriented
Annual Budgets
Project Management & Risk Analysis
Financial Planning
Planning & Executing
Financial Management
Project Coordination & Support
Team Player
Cross-Cultural Communication
Analytical Decision Maker
Organized/Accountable
Leadership
Technical Proficiencies Include: MS PowerPoint, MS Excel, MS Access, MS Outlook and MS Word
Internet/Email, Database (SAP)
HIGHLIGHTS
First-class customer service skills, proven success in building solid client relationships
Demonstrated team work and accountability; strong code of business ethics
Outstanding analytical skills with an ability to look beyond the obvious and solve problems
Proven ability to multi-task multiple projects and duties
Facility to define a problem, test potential resolutions and implement a solution
Capability to explain complex problems to a range of audiences coupled with strong oral and written communication skills
Proficient in documenting, evaluating, reporting
PROFESSIONAL EXPERIENCE
CUSTOMER RELATIONS MANAGER Mar 2022 – Present
Gold Park Homes, Vaughn, ON
Responsible for supervising on-site construction including, but not limited to: scheduling subcontractors, inspectors and suppliers, managing day-to-day operations on the job site, inspecting all work, and resolving any problems that might arise
Approves subcontractor invoice for accuracy
Manage the construction of assigned homes from foundation to close, including 30-day warranty signoff
Oversee and monitor all daily trade functions: timeliness, quality of workmanship and completion of work
Schedule and conduct onsite homeowner meetings
Assist in ordering all materials required to construct houses
WARRANTY COORDINATOR Dec 2019 – Mar 2022
Mattamy Homes, Pickering, ON
Fix and eliminate warranted deficiency items as noted on Homeowner 30 day, 1st year, & 2nd year Warranty forms
Review service warranty lists with homeowners – explaining which item will be rectified immediately and why
Respond and resolve Homeowner emergency calls such as roof or plumbing leaks
Effectively coordinate, organize and lead Avid surveys
Preparing materials required to complete service work prior to visiting homeowners
Providing a list of required materials and supplies to direct supervisor on weekly basis
Meet regularly with direct supervisor at designated times to discuss completed work and work to be assigned to trades
Develop a constructive and helpful working relationship with homeowners
Justin Mangal
Page 2
647-***-**** *************@*****.***
CLIENT SERVICE REPRESENTATIVE Apr 2019 – Nov 2020
Morneau Shepell, Toronto, ON
Responded to inbound inquiries from plan members and third-party representatives across Canada
Completed call summaries within the case management system, identifying areas for follow-up as required
Liaised with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
Monitored and resolved client escalations in a timely manner
BUSINESS ADMINISTRATOR Sept 2012 – Jan 2014
SMM Contracting, Toronto, ON
Provided exceptional customer service to all clients
Responded to inquiries, coordinate meetings, and prepare correspondence, financial reports and presentations
Prepared invoices and purchase orders
Handled financial transactions including debit and credit card sales
Reviewed, analyzed financial data and resolved discrepancies
Provided administrative services to projects and supported the team in project work; assisted with the development and maintenance of project charters, work plans, project/initiative proposals, presentations and supporting materials
Utilized numerous computer applications and front-end software to maintain and adjust client records
ADMINISTRATIVE ASSISTANT Sept 2005 – Jan 2012
Right Choice Financial Services, Toronto, ON
Accurately completed daily scheduled and various other reports
Fulfilled routine administrative duties, including: mailing/faxing/email contracts to clients, and answering telephone inquiries
Reconciled financial statements to approved budgets
Monitored procurement of supplies and services
Reviewed, analyzed financial data and resolved discrepancies
Performed other ad hoc duties as required
Provided administrative services to projects and supported the team in project work; assisted with the development and maintenance of project charters, work plans, project/initiative proposals, presentations and supporting materials
ADMINISTRATIVE ASSISTANT May 2002 – Aug 2004
Cantrak Market Research, Toronto, ON
Performed administrative duties to run the office efficiently, such as: scheduling meetings for the manager, making travel arrangements, collating packages and typing memos and letters using software packages such as Word, Excel, Windows, Outlook/Exchange
Assisted with job postings, interview process and training personnel
Effectively coordinated employee meetings and events
Efficient in preparing materials such as presentations, brochures and packages for job recruitment purposes
Created, updated and maintained files and performed other records management and related tasks in order to ensure accurate, up-to-date, and easily retrievable client information
EDUCATION
RYERSON University, Toronto, ON
Bachelors of Commerce (Marketing Major), 2012
Completed Ontario Secondary School Diploma (OSSD), 2003
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