Data Entry Administrative Assistant
Resume:
Michelle Knox
Authorized to work in the US for any employer
CAREER OBJECTIVE
Experienced and innovative team leader with expertise in scheduling, planning, organizing, and cross-functional team management. Adept at analyzing business operations and developing action plans to optimize team performance and drive results. Skilled in fostering team cohesion, building strong relationships with stakeholders, and communicating effectively. Seeking to obtain a position that will allow me to utilize the skills that I have and the privilege of acquiring new skills, which will be valuable to your company.
PROFESSIONAL EXPERIENCE
Team Lead
New Hope Treatment Center, Rock Hill, SC
Nov 2021–Present
Achieve high customer retention rate by delivering quality service to client in a timely manner.
Maintain and ensure proper implementation of motivational interviewing, charting in resident records, proper completion of Incident Reports, and adherence to formal Resident Daily Schedule.
Monitor day-to-day duties, meet with clients, interview potential employees, and ensured that maintenance services were outstanding.
Collaborate with clients and staff to ensure that rules, policies and procedures are being applied to meet the company’s goals and objectives. Cosmetologist Mar 2019-Dec 2020
Be.U.Full Salon, Rock Hill, SC
Provided extensions and braiding services as owner of this suite.
Managed efficient cash flow reporting, handled cash receipts, as well as independently addressing and resolving issues.
Maintained customer records, appointment calendar, and processed all orders from the customer.
Adhered to all state regulations, and ensured all licensing was up to date and accurate. Store Manager/Sales Manager Oct 2018-Jan 2020
Hunny Bun Virgin Hair, Charlotte, NC
Answered customers' questions and addressed problems and complaints in person and via phone.
Ensured staff is scheduled efficiently and regularly to maximize sales opportunity and make adjustments accordingly.
Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection.
Supervised and completed yearly performance evaluations for department associates, made promotional and merit increase recommendations based on performance. Stylist Oct 2018-Apr 2019
The Weave Shop, Charlotte, NC
Developed and maintained positive working relationships with others to reach business goals.
Experienced in providing beauty services, shampooing, cutting, coloring, highlighting, massaging, treating scalps, and perform braiding based on customer's instructions. Preschool Teacher Assistant Jul 2017-May 2018
Cadence Education, Rock Hill, SC
Established and enforced rules for behavior, and procedures for maintaining order. CONTACT
Phone
*********@*****.***
Address
Rock Hill, SC 29732
EDUCATION
Paul Mitchell The School, Charlotte, NC
Jul 2018-Oct 2018
Cosmetology in Cosmetology
CHI Institute, Philadelphia, PA Oct
2005-Aug 2006
Diploma in Medical Office
Empire Beauty School, Warrington, PA
Sep 2001-Jul 2002
Diploma in Cosmetology
Manor College, Abington, PA
Associate in Education
RELEVANT SKILLS
Childcare
Medical Office Experience
Team Lead
Curriculum Development (3 years)
Classroom Management (10+ years)
Teaching (10+ years)
Special Education
Sales Management
Event Planning
Mentoring
Hair Styling
MS Programs (Word, Excel, PowerPoint)
Inventory Management
Time Management
Office Management
Professional Phone Etiquette
MK
Assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Behavioral Assistant (Grades K-2) Sep 2016-Jun 2017 Hatboro Horsham School District, Horsham, PA
Assisted kids with some behavioral humps, and participated in outings and IEP meetings.
Planned and conducted activities that helped kids build daily living skills, and academic skills.
Advocated for student rights and confidentiality in academic and social settings. Teacher Aug 2010-May 2016
Crossroads Country Day School, Warrington, PA
Prepared materials, organized activities, updated attendance records, and regularly attended staff meeting.
Planned and executed lessons based on curriculum requirements and program learning objectives.
Arranged Christmas, tours, and graduation ceremonies, as well as ensuring that children were safe and met elementary goals.
Medical Receptionist Jun 2008-Dec 2008
Chiropractic Center, Willow Grove, PA
Entered client information into system, and validated insurance information as well. Receptionist/Administrative Assistant Aug 2007-Sep 2007 State Farm Insurance (Charles King), Willow Grove, PA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Agent Team Member Feb 2003-Dec 2003
State Farm Insurance (Charles King), Willow Grove, PA
Completed data entry, processed claims and deliver them to underwriter.
Analyzed contracts and insurance documents to ensure they meet the city's requirements. CERTIFICATIONS AND LICENSES
Cosmetology License
Cosmetology License
First Aid Certification
CPR Certification
ASSESSMENTS
Nursing Aide Skills — Highly Proficient Apr 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Early Childhood Development — Highly Proficient Mar 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Customer Service & Retention
Organization and Prioritization
Leadership
Relationship Building
Problem Solving
Communication
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