SUSAN

SAWYER

403-***-****

adwy6o@r.postjobfree.com

CONTACT

CAREER OBJECTIVE

Dedicated professional with

proven performance in

management, leadership and

communication. Detail-

oriented in problem-solving

and planning. Ready to make

an immediate contribution to

your organization.

•

Adept at maintaining filing

systems and using office

software applications.

•

Demonstrated ability to

prioritize tasks and meet

deadlines.

•

Billing Specialist

East West Express Transport

Administrative Assistant

Skyservice, Calgary, AB

Administrative Assistant

Proline Sales & Marketing, Calgary, AB

Supervisor

Delta Airlines, Samsic Assistance, Calgary, AB

EXPERIENCE

October 2022 - February 2023

• Maintained accurate and complete billing system and process. Checked monthly reports and analyzed billing data to identify trends and discrepancies.

•

• Kept records of invoices and support documents.

• Verified accuracy of billing data and revised any errors. June 2022 - August 2022

• Fixed-term contract.

• Maintained files and filing, keeping sensitive information confidential.

• Provided cross-coverage support for other administrative personnel.

• Ordered and dispensed supplies to maintain office inventory. Compiled and entered data into various databases to ensure scanned, attached, and then filed current and past work orders using their system Quantum.

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Organized office supplies storage room, re-labeled all current hard copy binders for individual aircraft and airlines.

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Counted inventory for uniforms, then separately stored each different item (shirts, safety vests, etc.) in its marked storage bin

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April 2022 - June 2022

• Fixed-term contract

• Handled all incoming communications

• (Emails, phone)

Created POs, and correspondence, ordered office supplies and kept

• all information up to date.

August 2021 - March 2022

Supervised, managed, and streamlined daily office and flight operations for a staff of 15 - 18 agents

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• Key Contributions:

Guest Services Manager

Sandman Hotel & Suites, Calgary, AB

Conducted training and coaching sessions for new employees to develop a better understanding of multiple procedures, how to operate the aircraft bridge and the opening of the aircraft door

•

Cooperated with management in promoting, developing, and

• maintaining best working practices and processes

• High level of professionalism, discretion, and attention to detail

• Proven leadership ability

• Established flexible work schedules

Delivered active functional support to the station manager with the management of workload

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Prepared internal and external correspondence, emails, and memos, and read and sign briefing documents

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Safety training and strict following of all procedures about safety and

• security.

September 2017 - April 2020

Oversaw and managed all hospitality activities related to the guests' service to ensure the provision of quality services to customers

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Adeptly executed administration support functions, including running exceptions and daily balance reports, completing daily paperwork, and producing detailed reporting

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Maintain proper checks and balances to keep appropriate inventory as well as order required supplies for the commissary, coffee bar, and laundry

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Built and strengthened productive relationships with internal colleagues, external clients, and management that aided in achieving set goals

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• Ensured safety and satisfaction of all customers and employees

• Key Contributions:

Guaranteed smooth and efficient running of operations by expertly performing customer-facing check-in/out guests' functions, managing reservations, and checking room inventory

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Rendered exceptional performance, sales, and services, resulting in received several high praise comments from guests

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Took appropriate initiatives to confirm adherence to defined policies and procedures as well as kept front desk agents up to date with new policies and practices

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Delivered active functional support to the front office manager with the management of workload

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Maintained solid relationships with vendors and dealt with cash handling and point of sale

•

Recorded, tracked, and communicated any follow-up or actions from

• meetings.

January 2016 - November 2016

Supervisor/Leader

YYC International Airport

Accounts Payable Administrator

Fish Creek Excavating, Calgary, AB

Office Manager

Ambassador Carpets & Tile, Calgary, AB

Supervised, managed, and streamlined daily office and flight operations for a staff of 15 - 20

•

Effectively prepared payroll for 75 direct reports, also accurately filled out WCB forms

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Conducted training and coaching sessions for new employees to develop a better understanding related to multiple procedures and how to operate the aircraft bridge

•

Cooperated with management in promoting, developing, and maintaining best working practices and processes

•

• High level of professionalism, discretion, and attention to detail

• Proven leadership ability

• Established flexible work schedules

July 2014 - January 2015

Identified and resolved A/P discrepancies, maintained accurate and complete files

•

Utilized key skills and financial knowledge while balancing month-

• end general ledger

Contributed efforts in the reconciliation of month-end payments, budgeting, and record keeping

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Compiled expense reports, and assisted with preparing the operating budget and maintaining inventory

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January 2000 - May 2013

• Implemented office procedures, creating streamlined processes. Planned and scheduled all contractors and material deliveries to avoid any delays.

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• Prepare invoices and timely process incoming payments.

• Maintained filing systems and customer databases. Steered efforts to develop and maintain computer and physical filing systems.

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Rendered expertise as a member of the executive management team focusing on optimizing operational retail competency.

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Expertly handled more than $100K monthly and performed reconciliations between A/R general ledger account and A/R balance account to avoid any inconsistencies.

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Checked pricing constantly to make sure it was the same until the installation of products

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DCS / DEC In Health Unit Clerk

Robertson College, Calgary, AB

DCS / DEC In Medical Office Assistant

ICS Canada, Calgary, AB

EDUCATION

September 2015

Relevant Coursework

• Graduated with honors.

October 2014

SKILLS

Oversee and manage inventory control system and performance of required product counts

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Strong verbal and written communication skills, leadership skills, and analytical skills

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Co-ordinate and order office services such as equipment, supplies, and inventory

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• Adhering to regulations and store policies

Impeccable time management with excellent interpersonal skills and excellent organizational skills

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• High levels of ethics, values, integrity, and trust

• Zoom/Teams

• Records Management Systems

• Data Entry

• Document Scanning

• File Organization

• Multi-Line Phone Systems

CERTIFICATIONS

St. John Ambulance, Standard First Aid Course, Level C CPR & AED, Expires Nov. 15, 2023.

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Contact this candidate