ALEXANDRIA CRAWFORD
Kingsley, MI - Michigan *****
1-231-***-**** - **********@*****.***
PROFESSIONAL SUMMARY
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer-focused professional with successful 8-year career in costumer service. Dynamic successful applying communication and Problem solving skills in busy business environment. SKILLS
Sales Monitoring
Directing Team Members
Store Opening and Closing Procedures
Food Safety and Quality
Orientating and Training
Overseeing Employees
Cash Deposits and Receipts
High-Volume Dining
WORK HISTORY
08/2014 to Current Assistant Manager
Blarney Castle Oil And Propane – Kingsley, MI
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reconciled daily sales transactions to balance and log day-to-day revenue. 06/2012 to 04/2015 Cake Server
Kingsley Cakes – Kingsley, Michigan
reset tables to keep work areas clean.
Answered customers' questions, recommended items and recorded order information.
Collected orders and relayed them quickly and accurately Asked customers for feedback, solved problems, provided additional items and
[Action] throughout meal.
09/2012 to 06/2014 Quality Care
Grand Traverse Academy – Traverse City, Michigan
* Worked one on one with students
* Came up with and taught some team building activities
* Interacted with parents at a professional level
* Helped problem solve when it came to disagreements EDUCATION
2012 High School Diploma
Grand Traverse Academy - Traverse City MI