Scrum Master
Resume:
JYOTI
VERMA
*************@*****.***
Fremont, California 94801
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SKILLS
• Communicating in an organized and
knowledgeable manner in written
and verbal formats including
delivering clear requests for
information
• Leading a key workstream in an
engagement(s), staying educated on
current trends and assisting in the
development of the product.
• Completes the task with confidence
and responsively.
• I am an enthusiastic person with
quick learning ability.
• Agile Best Practices
• Project Management
EDUCATION
2010
Bachelor of Business Administration
CERTIFICATIONS
Scrum certification, June 2020, Long
Term care certification, Sept 2022
(California Department of Insurance)
Property and casualty license, Dec 2020
(California Department of Insurance)
Life accidental and Health Insurance,
May 2019 (California Department of
Insurance)
PROFESSIONAL SUMMARY
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. WORK HISTORY
Amazon Games - Scrum Master
San Francisco, CA • 05/2021 – 04/2023
• Program was based on amazon gaming platform and 3 parties was involved in It ROIT, BUNGI & BLIZARD.
• Tail Services were performed for the third party.
• Led sprint reviews and planning meetings were executed to promote full team engagement and make sure to achieve the requirements of product owner.
• Facilitated Scrum framework –sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Authenticate and access the offers via O-Auth or LWA(Login with Amazon).
• Worked with cross-functional teams to identify cross-functional dependencies and defect triage.
• Multi-level testing: worked with the QA team and facilitated all levels of testing to fix RENDERING.
• Ensured all cross-functional requirements have been captured as stories and are being delivered along the lines of a roadmap.
• Continuous collaboration and process improvement implementation.
First Republic Bank - Scrum Master
San Francisco • 07/2020 - 04/2021
• Ensured 3 project teams were following agile values and principles and followed client required processes.
• Ensured 100% of scrum ceremonies were tracked, kept up to date and reported.
• Supported 5+ product owners with user stories and acceptance criteria documentation in the first month.
• Backlog grooming with product team to make sure each requirement is captured and there are no gaps.
• All features are broken down into requirements and every requirement is being tracked as a story or task.
• Made sure the fed cash and fed line cash processes were well defined and captured in stories.
• Making sure teams have enough capacity to deliver quality work on time, stories are completed within the specified sprint. New York Life Insurance
San Jose • 05/2018 - 06/2020
• Offered Life Insurance and health insurance to customers and provided them with a thorough explanation of benefits of the products and cash value accumulation and a complete explanation of the process to achieve customer goals.
• Processed health check requirement accurately and securing approval through underwriters’ secure approval and through the proper channels
• Educating and updating with new products, services methodologies and compliance training, claims process and many more
• Established relationships with new customers - Showed customers how life insurance is the best tool for your savings and emergency.
• Customer Value Realization and working according to them.
• Building Customer/Partner Relationships
• Traveling for meetings and booting for representing and growing production.
Farmers Insurance
Fremont • 07/2017 - 04/2018
• Introduce clients to all farmers’ insurance products and help them in choosing the right product which satisfies their business needs.
• Set up all the verification and payment processes for clients for a smooth transaction.
• Demonstrated capacity to provide comprehensive support for senior level staff for effective business operations.
• Share quotes of various products with clients to make sure the client is aligned with the product lines.
• Renewal of policies within an effective time
• Gather client feedback to enhance customer satisfaction. World Financial Group
Fremont • 05/2015 - 06/2017
• Processed daily client transactions, including deposit and withdrawals.
• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
• Assisted clients with various questions and concerns related to their accounts and various products.
• Helped customers open and close accounts and policies and renewal of policies.
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