Front Desk Night Auditor

EPIFINIA GONZELAS

Phone: 806-***-****

Email: *********@*****.***

Address: **** ****** **, *********, *****-3115, TX (US) PROFESSIONAL SUMMARY

I will not disappoint you. I am very motivated and willing to learn new things. I have great references, and great recommendations. I am a people person, i excel in guest services. Dependable, and loyal. Give me an opportunity to show you, i will be a great asset to your franchise. EMPLOYMENT HISTORY

Front desk manager, Holiday inn express

Answer the phones, make guest reservations, modify guest reservations. Answer any guest concerns, address any guest concerns, accomodate guests as best as possible. Guest check-ins, Guest departures. Post payments, adjust payments. Re route guests accounts, take deposits for reservations. Pre assign rooms, acknowledge rewards members, upgrade rooms. Enroll new members for rewards program. Make sure guest feels welcomed, and at home.

May. 2022 - Present

Wolfforth, TX

Housekeeper,, Microtel

Cleaning guest rooms, making sure they were up to standards. I also became breakfast manager. Preparing breakfast for guests, making sure nothing ran out.

Oct. 2020 - May. 2021

San Angelo, TX

Night auditor, Hampton Inn

Balanced all accounts to zero balance, ran the night audit. Billed the no shows. Express check outs. Scanning and saving

Jun. 2005 - Sep. 2011

Midland,, TX

EDUCATION

High School Diploma

• Levelland high school, Levelland, TX

May. 1991

Did not finish:Business management

• South plains college, Levelland, Texas

Hotel Experience Cha IHG Brand Manager

SKILLS

Expert Experienced

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