Contracts and Operations Management

Dale Gangaram

Valley Stream, NY ***** 646-***-**** ************@*****.*** linkedin.com/in/dale-gangaram

Management:

Management professional with deep expertise in corporate and not-for-profit management and operations. Known for leveraging a combination of leadership, communication, interpersonal, organizational, and analytical skills to deliver value-driven solutions. Passionate about enabling organizational success.

Financial Analysis, Contract and Grant Management, Agile Methodology, Contract Negotiations,

Data Analysis, Staff Management, Business Process Improvement, Project Management,

Consultant and Vendor Management, Professional Development and Training, Cross-Functional Collaboration

Professional Experience:

Prudential Financial, Newark, NJ 2022 - 2023

Contracts Manager, BAU & Implementation

Managed a team focused on developing the business requirements for new and existing product offerings and regulatory updates within all US states and territories for contract drafting automation.

- Led a lean team to optimize day-to-day business operations by leveraging technology resulting in a 10% reduction in overall time spent implement stakeholders’ specific requirements and goals.

- Partnered with stakeholders to develop and leverage automation and innovative solutions to aid in the efficiencies of the contracts department.

- Administered continuous advanced support and training related to business processes and various technologies and situational changes.

- Served as department liaison for product stakeholders to manage data processing, quality control, exceptions handling for state filing implementation.

College Board, New York, NY

Director, SAT & PSAT/NMSQT Contract Management 2015 - 2021

Led a team leading the design, development, review, revision, execution, and monitoring of the Program’s over $65 million contracts and proposals to over 700 states and other institutional clients.

- Spearheaded relationships with internal and external stakeholders to manage client related data processing, quality control, exceptions handling, and resolutions which improved customer satisfaction score by 8%.

- Integrated Program processes with the company’s enterprise-wide contracts management platform, contributing to seamless testing and billing over 40,000 schools resulting in a 25% reduction in billing cycle timeframe.

- Developed, monitored, and provided frequent reporting of key institutional contracts implementation metrics for external and internal uses to drive product ordering and other operational outcomes.

- Sourced and analyzed broad range of data to inform complex business decisions and projections made by senior management.

Associate Director, Finance 2012 - 2014

Contributed to the management of the AP Program’s $300+ million budget planning and maintenance processes, budget analyses and parameters, and financial reporting to senior management. Functioned as the lead financial liaison for the Program; Procure-to-Pay as well as other budget and finance related activities.

- Spearheaded ad-hoc contract and grant, financial, and other business-related analyses for lending statistical and data driven support as these relate to the day-to-day business decision making.

- Performed other financial duties and managed ad-hoc projects such as accounting and reconciliations.

- Simultaneously accomplished multiple projects under pressure situations and consistently meeting strict deadlines.

Assistant Director, AP Professional Development 2009 - 2012

Executed a matrix of program management and administrative operations that concentrated in consultant management, recruiting, training, contracting, and sourcing consultants for AP (Advanced Placement) Professional Development events.

- Contributed to strategic planning development, lending support to manage policies and procedures, project planning, data analysis and reporting, developing meeting materials and conference presentations, preparing varied correspondence for external and internal review for 200+ workshops annually.

- Coordinated the program’s $12+ million budget planning, execution, and maintenance processes.

- Concurrently performed multiple ad-hoc projects under pressure situations and constantly meeting tight schedules.

Education:

- Master of Public Administration (MPA), Management, Long Island University, Brookville, NY

- Bachelor of Science (BS), Accounting, York College, CUNY, Queens, NY

Other Professional Development:

Salesforce, Lawson, Pivotal, Synapse, Contract Lifecycle Management (CLM), The System for Electronic Rates & Forms Filing (SERFF), SharePoint, Microsoft Office, Tableau, QuickBooks

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