Customer Service Account Manager
Resume:
Sofiia Trachuk
*****************@*****.***
*** *********** *****, ********, ** 11235
Experienced dispatcher with a proven record of achieving top results in a spot market. Highly stress resistant to dispatch 4 or more trucks at the same time.
EXPERIENCE:
TRUCK – DISPATCHER(Reefer,Dry-Van) AD FREIGHT EXPRESS
10/2022-04/2022
●Responsible for managing truck-driver`s schedules and road
●Providing shipping details to customer
●Completing paperwork related to shipments, such as invoices
●Scheduling freight to be picked up and delivered
ACCOUNT MANAGER, BRIGHTECH LOGISTICS COMPANY
01/2022 - 09/2022
● Сontrols the timeliness of bill payment and document flow
● Assist colleagues in resolving customer inquiries;
● Create all work accounts for employees.
TOWING DISPATCHER, MMM EXPRESS LOGISTICS COMPANY
03/2021 - 01/2022
●Conducted load picks up, transit, and delivery by following Towbook and company high safety standards.
●Updated and input equipment and load related information in corporate CRM. Oversaw and control towing and securement.
●Built and maintained relationships with drivers and customers. Took on the responsibility of booking the most efficient tows to remain cost/profit effective as a company;
●Resolve freight related problems both internal and external with insurance companies to increase customer satisfaction.
EDUCATION
Pro Dispatch School, Online - Certification
09/2022 - 11/ 2022
Comprehensive ten module course about the logistics industry and truck dispatching. Modules included information on route planning, invoicing, market analysis, problem solving, conflict resolution, etc.
Bachelor`s degree in language studies (Turkish), Kyiv
National linguistic university, Kyiv, Ukraine
2018 - 2022
SKILLS: Fluent in English, Turkish, Russian, Ukrainian. Microsoft Excel, Loadboard, Invoicing, Market Analysis, Customer Service, Towbook.
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