Data Entry Housing Specialist

KELLY SERRA-SPENCER

** ******* ******, ************, ** 11738

Cell-631-***-****

*****.*****@******************.***

Objective: Providing the highest level of support to patients. Develop the highest standards to implement, monitor and coordinate services to patients. Hardworking, energetic, strategic, and loyal. Always a top performer and a team player

Professional Experience:

Stony Brook Hospital, Stony Brook, N.Y. 3/2022-Current

Patient Advocate

Facilitate resolutions to express concerns, answer questions, and honor requests or commendations

Serve as a Liaison between patients, families, hospital, and medical staff

Advocate for Patient’s Rights

Promote patient satisfaction

Provide information regarding organizational services and resources

Utilize a variety of interpersonal, communication, problem solving, and negotiation skills to identify, validate, and resolve patient’s concerns

Maintain database tracking all complaints, grievances, and compliments

Participated on committees and work groups to improve the patient experience by providing feedback from the patient to the organization

Stony Brook Hospital Gastroenterology and Hepatology 12/2017-3/2022

Stony Brook, NY

TH Instructional Support Assistant II

Coordinator of The Direct Book Colonoscopy Program

Patient Navigator to Facilitate Colonoscopies

Advocate for Patients medical and financial issues

Provide resources for patients in need

Efficient in obtaining authorizations

Proficient in filling doctor’s schedules

Evaluate patients medical status to assure patients safety is met

Educate patients for the complete procedural process

Stony Brook Hospital, Ronkonkoma, N.Y. 5/2015- 12/2017

Out Patient Registrar

Research and obtain outpatient registration

Admitting

Utilize the following systems, SMS,IDX, MS workbook, Power Chart, Raci Scanning

Effectively use Cerner operating system

Little Flowers Children Services, Hauppauge, N.Y. 5/2014-5/2015

Social Worker

Facilitate supportive and psychotherapy services and counseling to address needs of young adolescence aged 8-18 years.

Collaborate with team members to assist in development of individualized treatment plans

Effectively utilize community resources to help support children in therapy groups

Crisis Prevention Intervention Training

Community Development Corporation, Centereach, N.Y. 9/2012-05/2014

Caseworker/Housing Specialist

Oversee Tenants Eligibility for Section 8

Provide Rental Assistance to Low Income Families

Lease up Tenants through the Housing Choice Voucher Program

Perform Annual Recertification’s

Advocate for 400 clients

Nanny Services Inc, Centereach, N.Y. 1/2011-9/2012

Nanny

Caregiver for family with two young children

Organized activities for children

Transported children to school activities and summer programs

Tutored children in Math

Attorney General’s Office, Centereach, N.Y. 2/2010-2/2011

Clerk

Data Entry

Assisted in answering phones

Filing

Worked with Citrix, Silver Car, and RC9U computer software

Dr. Puritz, Smithtown, N.Y. 2/1999-5/2000

Medical Assistant

Administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping)

Take patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

SKILLS:

Working knowledge of Microsoft Office, Microsoft Excel, Spreadsheet and Pentimation (Guidance software).

EDUCATION:

Long Island University, Brentwood, NY May 2004

Master of Science Degree in School Counseling

St. Joseph’s College, Patchogue, NY

Bachelor of Arts Degree in Human Relations June 2002

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