Medical Assistant Front Desk

Jennifer LaFond

339-***-**** ****************@*****.*** Stockbridge, GA

Professional Summary: Tech savvy healthcare worker with more than twenty years’ experience in diverse clinical settings. I am a problem solver and leader that functions well in fast paced, ever changing environments.

Critical Thinker* Patient Centric* Tech Savvy* Team Focused

Skills and Proficiencies

Phlebotomy ECG Vital Signs

Sterile Procedures PFT’s First Aid

Finger sticks Pulse Oximetry EMR

ICD-10/CPT Payment Processing Microsoft Office

Professional Experience

Front Office Supervisor/Float Medical Assistant 2018-present

Rheumatology Associates

Decatur, GA

Great, check in and verify patient identification and changes to insurance.

Escort patients to exam rooms, obtain vital signs, reason for visit, health and social history, concomitant medication and allergies and accurately enter into EMR

Directed provider to implement use of patient portal within EMR and set up portal for patient use

Perform x-rays and DEXA scans and assuring patient safety during procedure

Administer IM and SQ injections as directed by providers

Triage patient calls and accurately note symptoms reported to be communicated to providers and follow up with patient as directed by provider

Schedule and coordinate imaging procedures and specialist referrals

Complete patient registration and ICD10 and CPT charge entry

Process and input patient payments

Act as resource for clinic staff and assist with onboarding of new employees

Surgical Coordinator 2013-2018

Ackland Sports Medicine

Boston, MA

Answered phones, registered patients and scheduled appointments

Communicate changes in post op status with providers

Requested and obtained insurance approvals and fee agreements for surgical patients

Coordinated with surgical team to schedule patient procedures

Coordinated pre-op labs, procedures and medical clearance

Prepared patient surgical charts prior to procedure

Scheduled patients pre-op and post-op appointments

Lead Receptionist/Lead Medical Assistant 2003-2013

Concerta Medical Center

Boston, MA

Managed busy front desk for a 6-provider ambulatory Occupational Health and Urgent Care practice

Registered patients, answered phones, triaged basic injuries and checked patients out

Coordinated and scheduled appointments for orthopedic specialist that was on site bi-weekly

Responsible for billing and charge entry for 6 providers

Provided new hire training and oversight of a 3-member front desk team

Performed urine drug screens assuring proper chain of custody

Supervised 4 medical assistants and provided training for new hires

Assisted providers with sutures and minor procedures

Administered vaccinations, IM and SQ injections as directed

Medical Assistant 2002-2003

All Star Staffing/Harbor Medical Group

Boston, MA

Checked patients in and escorted to exam rooms and obtained vital signs

Answered phones and scheduled patient appointments

Inventoried, cleaned and stocked exam rooms as directed

Assist providers we minor procedures as directed

Education

Medical Assistant Diploma

Bryman Institute

2002

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