Customer Service Store Manager
Resume:
SMITH
LATONYA M.
SENIOR FINANCIAL MANAGER
PROFILE
I am seeking a professional
career with a well-established
and productive organization
that will allow me use both my
personal and professional
skills to become a valuable
asset and to grow and develop
within the hierarchy of that
organization. I bring strong
leadership and planning
skills, and an extensive
knowledge of the banking and
financial services industry.
CONTACT
PHONE:
ADDRESS:
220 Hidden Creek Drive
Pelham, Alabama 35124
EMAIL:
*************@*****.***
HOBBIES
Reading
Traveling
Family Time
Selfcare
EDUCATION
Murrell Dobbins Area Vocational Technical High School Philadelphia, PA
1984 - 1988
DIPLOMA - Completed the coursework for the outlined requirements for graduation.
United States Air Force - Air Logistics Certified
Community College of the Air Force
1988 - 1992
WORK EXPERIENCE
BBVA/PNC BANK - Senior Branch Manager
December 2018 - Present
Duties include managing priorities through planning and execution to drive all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. Accountable for risk management and compliance in a complex business environment. Responsible for building a high performing team through coaching and developing their skill sets. Leads, plans and executes sales process to achieve sales targets and customer loyalty. Grows the branch revenue by increasing household growth, exceeding sales targets and increasing referrals to Eco Partners. Currently I am managing two locations and balancing it with the staffing support of just one branch. In 2020-2021, I maintained 102% of the goal despite all of the challenges of COVID-19 and branch structure changes due to the pandemic.
REGIONS BANK - Branch Manager
February 2014 - December 2018
Responsible for maintaining and operationally efficient and compliant branch. Conduct outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships. Provide leadership and staff development through execution of IConnect – the Regions Sales, Service and Coaching process. Responsible for ensuring all business transactions and practices within the span of control comply with all regulations and the Regions Code of Conduct. Responsibilities also included for keeping the branch in compliance with all bank policies, procedures and internal audits. Managed total branch deposits and loans of $50 million.
SMITH
LATONYA M.
SENIOR FINANCIAL MANAGER
WORK EXPERIENCE (continued)
WELLS FARGO BANK, NA – Store Manager
November 2011 - February 2014
Managed retail sales and service functions of the branch. The primary goal is to serve the customers total financial needs resulting in greater market share, wallet share and profitability. Create a vital sales and service organization, promoting teamwork with partners and other corporate departments. Create, train and coach a successful sales team through the development of staff as a competitive advantage. Develops and administers budgets, business development goals and objections, staffing models, schedules and performance standards. CITIFINANCIAL - Branch Manager
September 1995 - May 2009
Managed the day-to-day operation of Branch Portfolio of 10 million dollars. Trained, developed and coached staff of five employees. Solicited new business, handled credit investigations, underwrote and processed loans thru the closing process. Managed collection activities and workout solutions to control loss and delinquency issues.
SKILLS
Reliable
Problem-solving
Collaborative
Customer Service
Verbal Communicator
Cash-Handling
Detail-oriented
Organizational Skills
Thorough
Team Building
Asset Manager
Wealth Manager
Adaptable
Creative
REFERENCES
Both professional and personal references will be furnished upon request.
Contact this candidate