Production Assistant Costumer Service

MASOUD GHAROUNI

PHONE: 438-***-****

ADDRESS: **** *** ** ********, *** 101, H3H 1S2

EMAIL: ********@*****.**

SKILLS

Excellent costumer service, ensuring a full and satisfactory hospitable experience for clients, maximizing loyalty

Performing diverse administrative responsibilities – including correspondence, record maintenance, event space planning, and inventory management

Demonstrating a steadfast commitment to providing excellent support within fast-paced environments

Excelling at balancing multiple tasks while providing top-level problem-solving, interpersonal, and communication skills

WORK EXPERIENCE

ATS (Airport Terminal Service), Montreal-Trudeau International Airport (Passenger Agent)

Oct 2021 – NOW

Axis Lighting company, Montreal (Production Assistant) June 2020-oct 2021

COMMISSION JOB FIND CUSTOMERS FOR HOTELS, MASHHAD, IRAN 2005–2019

Welcomed guests upon entry to the hotel, assisted with check in and check out.

Answered phones, booked reservations, respond to emails and electronic reservations.

Kept records of occupied rooms and guests' accounts.

Prepared check out receipts and collected payments from departing guests.

Business Owner, MR SUB, Brampton, Ontario 2000-2003

Implemented efficient business practices, striving for continuous improvement and quality assurance.

Developed and implemented marketing campaigns and tracked performance metrics.

Addressed customer service issues and ensured high standards.

Reviewed business performance data, reviewing and adjusting operating procedures as necessary.

Hired and trained employees and evaluated performance

Supervised daily business operations, ensuring compliance with operating procedures and safety and cleanliness standards.

Prepared proposals, and vendor and purchasing agreements, strategically negotiating terms and tracking compliance and inventory

Production Assistant, CELESTICA INC, TORONTO,ONTARIO, CANADA 1997-2000

Perform the inspection, set-up, configuration, repair and support of a board range of data board and electronic boards

Troubleshooting and testing using various software and applications

Assistant Manager, SWISS CHALET ROSTERIE and GRILLE, Toronto, Ontario 1994-1997

Performed daily food order, then checked invoice against charges and inventory received. Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately.

Assisted General Manager with the planning and executing of achieving monthly labor and food cost goals. Accomplished this through efficient scheduling and minimal food waste.

Responsible for customer satisfaction. Resolved hospitality issues as they occurred.

Interviewed and screened potential employees, disciplined existing employees.

Supervised 20 plus employees during a shift

English Teacher, SHARIATY HIGH SCHOOL, Khoramabad, Iran 1984-1993

Created Challenging and Engaging Lesson Plans.

Performed Placement Tests, Student Observations and Student Assessments.

Successfully Improved Students' Listening and Speaking Skills through Diverse Conversational Activities.

Developed Curriculum for Young Students.

EDUCATION

THE COURSE FOR PRIVATE SECURITY

Passed the exams and have the CPR and first aid certification and got the BSP.

Visual/Mechanical Inspection Operator, CELESTICA INC 1999

Teacher training college, college of English Language 1983

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