Sales Representative Customer Service

Joseph L Mulcahy

Hillsborough, NJ ***** **************@*****.*** 973-***-**** Sales/Janitorial/Sanitation Expert

QUALIFICATIONS SUMMARY

Meticulous Janitorial/Sanitation professional with extensive experience in eliminating the “pain points” of managing cleaning operations. Well-versed in leading and training teams on SOPs, report preparation, and account management to maximize service levels and client satisfaction/retention. Expert in overseeing and prioritizing assigned tasks to meet set deadlines. Track record of responding to customers' queries promptly and professionally. Adept at evaluating complex information and data from several sources to resolve issues and meet desired outcomes. Skilled at assessing service quality and preparing and submitting reports to management. Capable of creating safe and efficient institutional activities in compliance with set standards and regulations with a deep commitment to traditional values.

CORE COMPETENCIES

Operations Management

Progressive Vision

Problem Resolution

Team Building & Leadership

Regulatory Compliance

Billing & Collections

Customer Service

Employee Scheduling

Material Requisition

PROFESSIONAL EXPERIENCE

American Paper & Supply Company (APS) (Paper & Cleaning Products), Carlstadt, NJ 2015 to 2022

Account Manager

Sold paper and cleaning products to hospitals, healthcare centers, and laundry services for nursing homes while devising plans for increasing equipment sales and training customer employees on equipment usage. Offered a vast range of cleaning supplies.

Acted as full-line janitorial and maintenance supply distributor of various products, such as paper towels and toilet tissue, hand soaps/sanitizers, disinfectant/cleaners, plastic bags, mops, buckets, waste receptacles, entrance matting, ice melting compounds, and virtually any type of cleaning equipment (auto-scrubbers and carpet extractors).

Facilitated generating and maximizing sales during the 2020 pandemic lockdowns while serving as a sales representative.

Recognized as the top commercial cleaning equipment sales representative for consecutively three quarters in 2017 and ranked among the top four in all four quarters during the entire tenure.

Initiated and launched two large-scale food service sanitation and commercial laundry accounts in 2018, forecasted as possible sales growth potential by top management.

APP, Inc. - Paper & Cleaning Products (Acquired by American Paper & Supply above), Elmwood Park, NJ 1991 to 2015

Account Manager

Served as the lead point of contact while managing all customers' accounts. Cultivated and maintained strong and long-lasting client relationships to provide superior customer service. Developed new business with existing clients while identifying areas of improvement to meet sales quotas.

Attained recognition as a top sales representative in 1999, 2004, and 2010 for demonstrating outstanding performance.

Established a new account with the largest and most well-known health care organizations in New York City (NY Presbyterian) in 1998, leading to sales growth of $57K during the first year.

Supported the company through effective guidance during the absence of a repair manager and bookkeeper in 2014.

EDUCATIONAL BACKGROUND

BA in English/Communications – Niagara University, Niagara Falls, NY

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