Administrative Officer Customer Service

Sofiya

Dhumana

Professional Experience

Administrative Executive

Expert Education & Visa Services July 2021- March 2023

• Oversaw and managed the administrative functions of the organization.

• Coordinated and managed the schedules of senior executives, including scheduling meetings and making travel arrangements.

• Maintained confidential files and records, including employee records and legal documents.

• Handled customer inquiries and complaints, and ensuring that customer service standards are met.

• Managed and coordinated special projects and events, such as conferences and corporate events.

• Developed and maintained relationships with external stakeholders.

• Developed and implemented international marketing strategies that align with the company's overall business objectives.

• Developed and managed relationships with international partners, vendors, and agencies.

• Managed interviews for clients with international partners and ensured smooth process.

• Tracked and managed the data of each client such as personal informations and labor data.

• Co-ordinated with international partners regarding the visa process of clients and circulated essential informations.

• Stayed up-to-date with trends and best practices in international marketing, and incorporated new techniques and technologies into the company's marketing strategies.

• Co-ordinated with manager for carrying out the administrative functions.

Education

Bachelor's in Business Administration

Reva University at Bengaluru July 2018 – June 2021 CGPA :- 7.9

High School

Trinity International Secondary School at Kathmandu September 2016 – June 2018

GPA :- 2.73 (4)

Administrative Officer

229 Dorn Ave Unit B-102

Everett, Washington, 98208

**************@*****.***

425-***-****

LinkedIn:

https://www.linkedin.com/in/sofiya-

dhumana-5872801a2/

Organized and detail-oriented professional

with experience in managing office

operations and supporting senior

management. Expertise in coordinating

complex schedules, managing multiple

projects simultaneously, and streamlining

administrative processes. I have strong

communication and interpersonal skills, and

I am comfortable interacting with

employees at all levels of an organization.

Skilled in using accounting software and

tools for analyzing financial data.

Key Skills

• Tally

• FinAct

• Ms. Excel

• Communication

• Leadership

• Marketing

Contact this candidate