Raymond Collins

*** ****** ***

AKRON, OH *****

Phone: 234-***-****

E-Mail: adwxxg@r.postjobfree.com

Professional Summary

Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings.

Skills

POS system operation

Customer service

Customer inquiries

Payment processing

Customer complaint resolution

Shipping and receiving understanding

Inbound call answering

Customer service excellence

Experience

June 2018 to Current

Live Nation Cuyahoga falls, OH

Customer Service/Maintenance Crew Member

De-escalated customer complaints using specialized communication techniques.

Monitors and resolves issues in timely manner.

Responded to questions and followed up on customer interactions.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.

Exceeded requirements and deadlines when providing products and services to customers.

Created well-organized stock room, updated inventory, and kept adequate supplies and equipment on hand for assigned tasks.

Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues.

Cleaned machines and machine parts with cleaning solvents, air guns, and vacuums.

April 2008 to September 2011

Local Non-Profit Akron, OH

Operations Manager

Established customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Revamped systems, processes, and training programs to reverse underperforming store metrics.

Held team members responsible for reaching company objectives and processes.

Completed performance reviews and submitted promotional suggestions to upper-level management.

Maintained onsite presence to oversee operations and verify compliance with company operational standards.

Taught employees how to resolve problems independently and meet targets through effective training programs.

Education

May 2013 University of Akron Akron, OH

Bachelor of Science Sociology/Psychology

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