Customer Service Crew Member
Resume:
Raymond Collins
AKRON, OH *****
Phone: 234-***-****
E-Mail: ***********@*****.***
Professional Summary
Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings.
Skills
POS system operation
Customer service
Customer inquiries
Payment processing
Customer complaint resolution
Shipping and receiving understanding
Inbound call answering
Customer service excellence
Experience
June 2018 to Current
Live Nation Cuyahoga falls, OH
Customer Service/Maintenance Crew Member
De-escalated customer complaints using specialized communication techniques.
Monitors and resolves issues in timely manner.
Responded to questions and followed up on customer interactions.
Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.
Exceeded requirements and deadlines when providing products and services to customers.
Created well-organized stock room, updated inventory, and kept adequate supplies and equipment on hand for assigned tasks.
Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues.
Cleaned machines and machine parts with cleaning solvents, air guns, and vacuums.
April 2008 to September 2011
Local Non-Profit Akron, OH
Operations Manager
Established customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Revamped systems, processes, and training programs to reverse underperforming store metrics.
Held team members responsible for reaching company objectives and processes.
Completed performance reviews and submitted promotional suggestions to upper-level management.
Maintained onsite presence to oversee operations and verify compliance with company operational standards.
Taught employees how to resolve problems independently and meet targets through effective training programs.
Education
May 2013 University of Akron Akron, OH
Bachelor of Science Sociology/Psychology
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