Customer Service Claims Adjuster

Tawana Hussey

**** ******* **

Apt ****

Texarkana, Tx. 75503

*************@*****.***

Professional Summary:

Dedicated professional, trustworthy, energetic and dependable with diversified management and customer service experience. Aspiring Claims Adjuster, motivated and detail-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem solving skills, committed to continuous growth and eager to start a career in the insurance industry.

Education:

●Graduated with High School Diploma- Hope Arkansas

●Adjuster School- Dallas Texas

Certifications/Licenses/Technology

●Texas-All Lines Adjuster

●Oklahoma- Non resident adjuster license

●Michigan- Adjuster License

●Mississippi- Adjuster License

●Minnesota- Adjuster License

●Arkansas- Adjuster License

●Florida- Adjuster License

●Excel proficient

●Microsoft Office Suite

●State Farm Auto and Property Certified

●Xactimate Training

Key Highlights:

●215 training hours completed to improve knowledge and skills in property and auto adjusting

●Handle/Handled over 275 calls, incoming and outgoing, per month, maintaining a 99% record high customer service satisfaction rating

●Ability to stay up to date with all relevant state and industry regulations and practices for handling insurance claims

●Proactively pursuing certifications, additional licenses, and continuing education

Experience

February 2020 - PRESENT

Talented Hands Creationz LLC, Texarkana - Owner/Operator

●Maintain 100% customer service rating, and ensure customer satisfaction

●Maintain compliance with legal and regulatory requirements

●Create and maintain relationships with clients, vendors, and partners

●Manage and supervise daily operations, including finances, marketing, and personnel

●Oversee budgeting and financial reporting to ensure profitability and sustainability

February 2020 - March 2023

Thermon Manufacturing, Texarkana - Warehouse Worker/Customer Service Specialist

●Provide excellent customer service face to face as well as customers calling in orders

●Enforces inventory controls by collecting stock location orders and printing requests

●Collaborate with financial team to prevent financial risks caused by fraud, decreasing shrinkage rate by 35%

●Provides quality service by following organization standards

●Document and report on all damaged product using appropriate paperwork and procedures

February 2013 - February 2020

Verizon Wireless, Texarkana -Wireless Customer Consultant

●Strong problem-solving skills and ability to handle difficult situations with professionalism

●Maintain 100% customer service rating, and ensure customer satisfaction

●Attention to detail and ability to multitask in a fast-paced environment.

●Familiarity with sales techniques and meeting sales goals

●Ability to effectively communicate with customers and colleagues

Skills

Customer Service, Collaboration, Time Management, Auditing, Technical Support, Policy Analysis, Problem Solving, Conflict Management, Negotiation

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