JAMES JUSTICE

LOGISTICS COORDINATION • SHIPPING OPERATIONS

Address: **** ******** **** ***. ***** Gilead, Ohio 43338 Mail: adwxx7@r.postjobfree.com Phone: 216-***-**** Linkedin: https://www.linkedin.com/in/james-justice-638753112/ PROFESSIONAL SUMMARY

Highly experienced, dedicated, and results-driven Logistics coordinator and Carrier sales rep offering more than 2 decades of proven accomplishment and progressive advancement in driving shipping and logistics operations within the supply chain industry. Demonstrated expertise in planning, coordinating, and executing leading-edge logistics and shipping solutions while also optimizing freight operations to get products distributed to diverse locations promptly. Coordinate carrier and transport services including business planning, transport management, documentation, and customer service. In-depth knowledge of the full supply chain cycle that includes processes, documentation, and product shipment from time of purchase order issuance through the delivery of shipments. Optimize the process of tracking and tracing shipments, while also addressing shipment issues and escalating errors. Determined the best method of shipment by utilizing knowledge of shipping procedures, rates, and routes. Focuses on internal and/or external customer needs, recognizes service issues, implements customer- focused practices, and/or escalates when appropriate. Strong communicator, very flexible, and able to adapt quickly to new industry trends, build key relationships, manage time exceptionally, deliver quality service, and prioritize effectively while joggling within multiple tasks. CORE COMPETENCIES

Shipping/Logistics Operations Strategic Planning KPI Performance Metrics

Transport Management Standards/Procedure Compliance Shipment Documentation

Freight Coordination

Carrier Management

Shipping Orders

Team Building & Leadership Management

Distribution Operation

Microsoft Office Suite

Oral & Written Communication

Problem/Analytical Solving

Inventory Management

Relationship Building & Customer Service

Time Management

Continuous Process Improvements

WORK EXPERIENCE

XPO/STG Logistics

Logistics Specialist (June 2022 - Present)

Coordinate logistics operations and tender freight to third-party carriers

Partners with the Planner for the assigned region when scheduling appointments. Identifies the preferred appointment to meet customer service goals, rail cut-off, and maximize our network of capacity

Reviews available capacity within the geographical area shipping region, including empty equipment on the street, and schedules pickup appointments with predefined guidelines.

Schedules pickup and delivery appointments with shippers and consignees within a geographical region to meet customer requirements and match dray capacity to reduce empty miles and improve dray efficiency

Monitors the timely pick up to in gate at the rail. Triage roadblocks include a lack of gate reservations, bad orders, billing issues, etc.

Monitors for notifications (mounted on a chassis) at the destination ramp to final delivery to ensure identification of orders in jeopardy and notification to internal and external customers.

Monitors Service Failure tags and identify trends associated with the region. Performs root cause analysis and executes corrective action plans

Maintains detailed documentation and notes within the order (in Rail Optimizer) to record chronological events, conversations with customers, and internal service partners

Five Star Trucking

Logistics Coordinator and Carrier Sales Rep (October 2020 – June 2022)

Coordinate logistics operations and tender freight to third-party carriers

Implement processes, systems, and new technology to improve the effectiveness and efficiency of operations

Update transportation management system and Revenova/Salesforce with current shipment information

Optimize the process of checking bills of lading, outgoing package paperwork, and other documentation for accuracy.

Provide detailed instruction to various customers, and associates, by phone and/or email

Coordinate with carriers to ensure on-time pick-up and recovering loads when necessary

Establish and grow relationships with transport carriers to support customer requirements

Work closely with operations and to troubleshoot issues and provide adequate carrier capacity

Source and procure carrier services through negotiation on a spot or transactional basis while meeting individual, team, and Company revenue margin goals

Monitor scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Examine contents and compare with records, such as manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments.

Prospect and cultivate new carrier leads to establish capacity

Identify potential business opportunities

Always manage the “Five Stars of Success” (R.E.A.C.T.) Penske Logistics

Load planning and Carrier Management (July 2017 - October 2020)

Processed customer orders, optimized shipments into loads, and tender freight to third-party carriers

Updated transportation management system with current shipment information

Provided detailed instruction to various customers and associates from other shifts by phone and/or email

Provided visibility to management and the customer by tracking, process oversight, auditing, researching, and troubleshooting operational issues or functions

Handled all matters about carrier contract rates, carried out negotiations, and update the database with changes in carrier status.

Identified cost-saving opportunities and analyzed rates to determine the best solution for each shipment.

Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Examine contents and compare with records, such as manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments.

Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.

Completed daily logs and trackers

Coordinate with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival/delivery, and recovering loads when necessary

Established and grew relationships with transport carriers to support customer requirements

Work closely with operations and load planning to troubleshoot issues and provide adequate carrier capacity

Managed customer feedbacks and assisted with presenting customer analytics

Applied network changes and synchronize execution with TM system

Document SOP’s

Use discretion and independent judgement to answer customer requests and propose solutions

Proactively managed KPI’s and execute root cause analysis utilizing the TM system

Carried out other projects and tasks as assigned by the supervisor Giesecke & Devrient Mobile Security America, Inc. March 2000 – July 2017 Warehouse/Shipping (July 2015 - July 2017)

Coordinated shipping room activities from vault report and daily ship schedule

Determined the best method of shipment by utilizing knowledge of shipping procedures, rates, and routes

Verified and processed shipping operations according to strict PCI and in-house regulations

Processed all incoming and outgoing orders through Syteline management system and MS Office

Managed daily production spreadsheets created through Microsoft Excel

Carried out production planning schedule and daily floor volume as needed

Managed daily shipments received into and verified through Syteline Press Helper (July 2007 - July 2015)

Assisted Press Operator with machine set-up

Prepared and installed plates on press equipment

Entered production numbers into the Syteline system based on job instructions

Ensured quality and safety standards were met

Cleaned and maintained equipment and work area

Assisted in maintenance/repair of Press equipment as needed Machine Operator (April 2001 - July 2007)

Prepared machine for each production task

Preformed tests to ensure machine is set properly

Monitored equipment to ensure proper function throughout the process

Responsible for quality of product

Cleaned and recalibrated machine for next job

Preformed maintenance on machine as needed

Completed production reports based on each job instructions

Created a training manual for the Lamination Department and used for the ISO quality control process.

Member of the Safety Committee -Assisted in the procurement of oxygen tank and AED for company Production Supervisor (May 2006 - July 2006)

Responsible for 3rd shift production and quality control

Supervised all shift operations of assigned production units including workflow, people and resources

Ensured processes and procedures were followed and quality and safety standards were maintained

Analyzed and resolved work problems, assisted employees in solving work problems

Maintained a safe work environment by making sure all safety rules were followed

Worked with management to improve procedures and processes to reduce waste and rework Auditor (March 2000 - April 2001)

Protected assets by completing audits of the production inventory and card counts

Ensured compliance with regulations and internal controls

Recommended improvements in internal control processes

Verified product used versus product waste

Completed audit by entering findings into production and auditing software EDUCATION & TECHNICAL SKILLS

Akron University and Cleveland State -Studied K-12 Physical Education and Health SKILLS

Certified class I, IV, and V forklift safety awareness training Intermediate experience with Microsoft Office products including Word and Excel REFERENCES AND LETTERS OF RECOMMENDATION AVAILABLE UPON REQUEST

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