Office Services Management Consultant

Catherine Zorechak

*********@*******.*** / 980-***-**** / https://www.linkedin.com/in/czorechak/

FACILITY MANAGEMENT / WORKPLACE EXPERIENCE PROFESSIONAL

Facility Management / Project Management / Hospitality, Catering & Special Events / Capital & Operational Budgeting / Space Planning & Optimization / Construction Design & Build-outs / Vendor Management & Oversight / Process Management & Leadership skills / Relationship Building / Landlord Management / Contract Negotiations / Best Practices Development / Offsite Document Storage & Secure Destruction / Staff Development, Cross Training & Retention

PROFESSIONAL EXPERIENCE

IPG HEALTH, New York, NY 2/2020 – Present

Senior Project Manager / Office Services:

IPG Health is the world’s leading and most awarded health marketing company with over 45 agencies and 6,000 employees worldwide. My primary area of responsibility is at IPG’s headquarters located in midtown Manhattan which currently occupies 300,000sq.ft.with 2,000+ employees.

●A sampling of major projects/initiatives I have managed at IPG Health:

oComplete renovation of 20 Conference Rooms including upgrade to latest technology video conferencing equipment and replacement of furnishings

oComplete renovation of 18 bathrooms including all new electrical/plumbing fixtures, flooring and partitions

oRenovation/upgrade/expansion of main lobby stadium seating space (replacement of cushions, installation of wood flooring, lighting fixtures)

oCompletely reorganized significant existing asset overflow (i.e. furniture, flooring, lighting), through the implementation of proprietary software (Asset Labelling)

●Managed the sourcing and procurement efforts for PPE at all NY/NJ locations including the development and rollout of (onsite) Covid protection protocols throughout the pandemic. (e.g. installation of touchless faucets, directional signage, acrylic barriers and hands free door entries in all restrooms, etc.)

●Led and managed the rollout of IPG’s post-Covid hoteling initiative including the implementation of a digital facilities management system (iOFFICE). This new tool also included the facilitation of new employee onboarding for all IPG Health employees.

CBRE (TD Bank), New York, NY 7/2018 –1/2020

Sr. Facilities Manager

Managed portfolio of 72 retail branch locations across Brooklyn, Queens & Bronx

Served as primary point of escalation in response to client requests, issue resolution and tracking, working directly with local Bank Managers on routine maintenance, emergency response situations and special projects involving capital expenditures

Directly responsible for managing all contractor/vendor relationships as well as internal (CBRE) technicians to ensure compliance with established and contractual SLA / KPI parameters

Actively solicited and reviewed contractor/vendor RFP/RFQ’s, negotiated and authorized cost/scope of work, reviewed and approved all invoice payments via work order process using RealSuite and SmartSheet proprietary software

Catherine Zorechak – cont’d

CBRE (Bank of America), New York, NY 9/2015 – 7/2018

Soft Services SME (Subject Matter Expert)

Managed key vendor relationships as SME on the Soft Services Platform, responsible for various employee service commodities at Bank of America properties, campuses and business portfolios

Served as the primary point of escalation for respective commodities in response to Client inquiries and issue resolution working closely with local onsite Integrated Facility Managers

Special Projects: Managed major renovation of flagship Fitness Center (18k sq. ft.) in Bank of America Tower, and Floor Plan & Occupancy Database project for 500 retail Financial Centers located on the East Coast

Established and maintained a culture of continuous improvement and innovation by leveraging business intelligence while adopting and participating in the development of best practices

Managed several successful strategic cost reduction initiatives implemented with zero negative impact to existing contract

service levels and overall client experience standards

Represented Soft Services Platform in governance and management functions including tracking, measuring, and evaluating vendor performance and risk via dashboards, spend reporting, risk assessments, scorecards, general and SLA/KPI reporting

Managed vendor relationships for national Fitness Centers and Contract Parking as the SME within Soft Services

Fontana Consulting LLC, New Jersey 1/2009 - 8/2015

Facilities & Office Services Management Consultant

Led vendor selection process for procurement of 1,000 high-end modern workstations and auxiliary furnishings in newly constructed Class A Corporate HQ facility

Had detailed renderings created by vendor along with arrangement of mock-up workstations and furnishings to facilitate

the final review, selection and major contract award by Senior Management

Adams Respiratory Therapeutics, Inc., Chester, NJ (Makers of Mucinex & Delsym) 8/2005 -12/2008

Director, Facilities & Office Services

Planned, directed and oversaw all aspects relating to design, construction and relocation of corporate headquarters and subsequent expansion of new state of the art facility for leading pharmaceutical company

Transformed 48,000 sq. ft. of raw space into Class A, fully furnished Corporate HQ within established budget of $5.2M and one week ahead of strict 130-day schedule

Managed the seamless relocation of 75 associates without interruption or impact to normal business operations

Planned and directed subsequent 8,000 sq. ft. expansion to Corporate HQ campus within $500K budget and ahead of 60-day schedule. Reduced overall project cost by 12% through direct purchasing of all building finishes

Oversaw high profile, complicated project involving relocation of lot line at Corporate HQ site resulting in the connection of two separate buildings allowing interior ingress / egress; project required fast track approval from NJDEP, NJ Department of Commerce and local town officials involving many players including Legal, Architects, Engineers, Consultants and Contractors

Spearheaded the creation of Corporate Security function including issuance of employee photo and scan ID cards, installation of enhanced parking lot lighting, surveillance cameras / monitors and upgraded security doors

Headed up all Office Services related functions supporting total headcount of up to 500 employees including Reception, Mailroom, Copy Fax Equipment, Furniture Procurement, Security, Maintenance, Housekeeping, Kitchen, Conference Rooms, Catering and Special Events supported by and supervising a staff of up to sixteen

Skills: Microsoft Office Suite: Word, Excel (pivots and lookups), PowerPoint, Outlook, and Visio

Proprietary Facilities Management Software: RealSuite, Smartsheet, and iOffice.

Volunteer: Spearheaded corporate & employee volunteer efforts and fundraising programs benefiting local charities from surrounding communities.

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